Palm Tungsten T3 Instructions Manual

Beaming and sending problems
367
Beaming and sending problems
Phone connection problems
Problem Solution
I cannot beam data to another 
device with an IR port.nIf you are beaming to another Palm handheld, confirm that 
your handheld and the other handheld are between ten 
centimeters (approximately 4 inches) and one meter 
(approximately 39 inches) apart and that the path between 
the two handhelds is clear of obstacles. Beaming distance to 
other devices with an IR port may be different.
nMove your...

Appendix B Frequently Asked Questions
368
My handheld cannot connect to 
my mobile phone.Use the following steps to test the connection:
1.Tap the Home icon  .
2.Select the Phone Link icon  .
3.Tap Connect.
4.If the connection is successful, open the application that 
requires the connection and complete the desired task.
If the connection is not successful, try the following steps:
– If you have a Bluetooth phone, you may need to go 
through the pairing process on both your handheld and 
your phone....

VersaMail™ e-mail software problems
369
VersaMail™ e-mail software problems
Problem Solution
I am having problems 
accessing my account.Occasionally you may experience problems using an e-mail 
account after you set it up. Be sure to follow the account setup 
procedures in Chapter 16. If you followed the procedure and 
are experiencing problems using the account, verify that the 
account complies with your e-mail provider ’s requirements by 
following these steps:
nVerify both your password and your...

Appendix B Frequently Asked Questions
370
Recharging problems
Password problems
Problem Solution
When I connect my handheld 
to the cradle/cable, it does not 
charge.nConfirm that your handheld is firmly connected to the 
cradle/cable.
nConfirm that your recharger cable is properly connected to 
the back of the cradle/cable’s USB or serial port connector 
that plugs into your computer.
nConfirm that your recharger is plugged into an AC outlet 
that has power.
nIf you have not used your handheld for a...

Problems with incompatible applications
371
Problems with incompatible applications
Palm, Inc. works with developers of third-party add-on applications to ensure the 
compatibility of these applications with your new Palm Tungsten T3 handheld. 
Some third-party applications, however, may not have been upgraded to be 
compatible with your new Palm handheld. 
Possible symptoms of incompatible applications include: 
nFatal errors needing resets
nFrozen handheld requiring a reset
nSlow performance
nAbnormal...

Appendix B Frequently Asked Questions
372
To remove all third-party applications:
1.Open the Palm folder on your desktop computer.
2.Open the user folder for your handheld.
User folder names are abbreviated as lastname firstinitial. 
3.Select and drag the Backup folder to the Windows desktop. 
Make sure you see the Backup folder on the Windows desktop.
4.Close the Palm folder. 
5.Perform a hard reset. See“Performing a hard reset” in Appendix A for details.
6.Perform a HotSync operation.
7.Operate your...

Technical support
373
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot 
solve your problem, go to 
www.palm.com/support or send an e-mail to your 
regional Technical Support office. 
Before requesting technical support, please experiment a bit to reproduce and 
isolate the problem. When you do contact Technical Support, please provide the 
following information:
nThe name and version of the desktop operating system you are using
nThe actual error...

Appendix B Frequently Asked Questions
374 

375
Product Regulatory Information
FCC Statement
This device complies with part 15 of the FCC rules. Operation is subject to the following two 
conditions: (1) This device may not cause harmful interference, and (2) this device must accept any 
interference received, including interference that may cause undesired operation.
NOTE
This equipment has been tested and found to comply with the limits for a Class B digital device, 
pursuant to Part 15 of the FCC rules. These limits are designed to provide...

Product Regulatory Information
376
Canadian IC Notice
To prevent radio interference to the licensed service, this device is intended to be operated indoors 
and away from windows to provide maximum shielding. Equipment that is installed outdoors is 
subject to licensing.
Canadian ICES-003 Statement
This Class B digital apparatus meets all requirements of the Canadian Interference-Causing 
Equipment Regulations.
Cet appareil numérique de la classe B respecte toutes les exigences du Réglement sur le...