Palm Tungsten T3 Instructions Manual

Operating problems
357
Operating problems
My files didn’t install during a 
HotSync
® operation.If files do not install after you perform a HotSync operation, 
the file type was not recognized. Try launching the associated 
application from your handheld and then performing another 
HotSync operation. If the files remain in the Quick Install list, 
they are not associated with an application on your handheld 
and cannot be installed. 
I can’t add more files to the 
Palm™ Quick Install list.Make sure the...

Appendix B Frequently Asked Questions
358
I get a warning message 
telling me my handheld 
memory is full.nPurge records from Calendar and Tasks. This deletes Tasks 
items and past Calendar events from the memory of your 
handheld. See“Purging records” in Chapter 4. You must 
perform a HotSync operation to recover the memory.
nDelete unused memos, photos, and records. If necessary, 
you can save these records. See“Deleting records” in 
Chapter 4. You must perform a HotSync operation to 
recover the...

Tapping and writing problems
359
Tapping and writing problems
Application problems
Problem Solution
When I tap the buttons or 
screen icons, my handheld 
activates the wrong feature.Calibrate the screen. See“Digitizer Preferences” in Chapter 21.
When I tap the Menu icon  , 
nothing happens.Not all applications or screens have menus. Try changing to a 
different application.
I can’t get my handheld to 
recognize my handwriting.
nFor your handheld to recognize handwriting input with the 
stylus, you need...

Appendix B Frequently Asked Questions
360
I’m having problems listing 
memos, notes, or voice memos 
the way I want to see them.nIf you cannot manually arrange the order of memos, notes, 
or voice memos on the list screen, select Preferences from 
the Options menu and make sure that Sort by is set to 
Manual.
nIf you choose to view your memos, notes, or voice memos 
alphabetically on Palm Desktop software and then perform 
a HotSync operation, the memos on your handheld still 
appear in the order defined...

HotSync problems
361
HotSync problems
Problem Solution
I cannot perform a HotSync 
operation. What should I check 
to make sure I’m doing it 
correctly?nMake sure the HotSync cradle/cable is connected securely.
On a Windows computer try these steps:
1.Check the Windows system tray to make sure the HotSync 
Manager is running. If it is not, click Start on the Windows 
taskbar, and then select Programs. Navigate to the Palm 
Desktop software program group, and select HotSync 
Manager. You should also...

Appendix B Frequently Asked Questions
362
I cannot launch the HotSync 
Manager.nIf you are using the optional serial cradle/cable, or if you 
are performing a HotSync operation using a modem, make 
sure you are not running another program, such as America 
Online, that uses the serial port you selected in the Setup 
dialog box.
nMake a backup copy of your Palm Desktop data, and then 
reinstall Palm Desktop software.
When I perform a HotSync 
operation on my Windows 
computer, I receive the 8009 
error...

HotSync problems
363
I tried to do a local HotSync 
operation, but it did not 
complete successfully. 
(continued)On a Windows computer, try each step in turn:
nMake sure that HotSync Manager is running. If it is 
running, close it and restart it. 
nMake sure you selected Local USB or Local Serial, as 
appropriate, from the HotSync Manager menu.
nIf you are using the serial cradle/cable, try the following:
– Make sure you selected the correct serial port on the 
Local tab in the Setup dialog box. It...

Appendix B Frequently Asked Questions
364
When I perform a HotSync 
operation, my information 
does not transfer to Palm 
Desktop software.nIf you have performed a HotSync operation successfully 
but you cannot find the data from your handheld on Palm 
Desktop software, check to see that you have the correct 
username selected for viewing data.
nOn a Windows computer, click the HotSync Manager and 
select Custom. Check that all conduits are set to 
synchronize files.
nOn a Mac computer, double-click the...

HotSync problems
365
I can’t perform a Bluetooth™ 
HotSync operation. 
(continued)nSome computers have a dedicated virtual serial port 
number, such as COM5, and other computers enable you to 
choose a port number, such as COM8 or COM12. Refer to 
the documentation that came with your computer for 
information on dedicated versus flexible virtual ports.
nIf the virtual serial port you want to use is used by other 
applications, exit those applications before setting up your 
computer for a Bluetooth...

Appendix B Frequently Asked Questions
366
I can’t perform an IR HotSync 
operation.nOn a computer running Windows 98, be sure that the 
HotSync Manager is running, that Infrared is selected on 
the HotSync Manager menu, and that the Serial Port for 
local operations is set to the simulated port for infrared 
communication. See“Conducting IR HotSync operations” 
in Chapter 20 for details.
nOn a computer running Windows 2000/ME/XP, select IR 
in the HotSync Manager. See“Preparing your computer for...