Palm Tungsten T2 Instructions Manual

Resetting your handheld
447
To restore your data from a Mac computer after a hard reset:
1.Double-click the HotSync Manager in the Palm folder.
2.From the HotSync menu, select Conduit Settings.
3.From the Users pop-up menu, select the appropriate user name.
4.Select an application from the list.
5.Click Conduit Settings.
6.Click Macintosh overwrites handheld for each conduit.
Changing the HotSync setting from the default affects only the next HotSync 
operation. Thereafter, the HotSync Actions revert to...

Appendix A Maintaining Your Handheld
448 

449
APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support 
until you have reviewed the frequently asked questions in this appendix and you 
have also reviewed the following:
■The readme file located in the folder where you installed the Palm™ Desktop 
software on your Windows computer or on your installation CD for Mac users 
■The Palm Desktop online Help
■The Palm Desktop software for the Macintosh User’s Guide located in the 
Documentation...

Appendix B Frequently Asked Questions
450
Software installation problems
Problem Solution
The installation menu did not 
appear when I inserted the 
Desktop Software CD-ROM (or 
the Software Essentials CD-
ROM) into my Windows 
computer.1.From the Windows desktop, click Start.
2.Select Run.
3.Click Browse.
4.Locate your CD-ROM drive, and select the Autorun file. 
5.Click Open.
6.Click OK.
I cannot install Palm Desktop 
software on my Windows 
computer.Tr y  t h e  f o l l o w i n g :
1.Disable any virus...

Operating problems
451
Operating problems
Problem Solution
I don’t see anything on my 
handheld’s screen.Try each of these in turn:
■Press an application button to ensure that your handheld is 
turned on.
■Tap the Brightness icon   in the upper-right corner of the 
Graffiti
® 2 writing area. If the Brightness dialog box 
appears, adjust the brightness by pressing and holding Up 
on the navigator for a few seconds. If this doesn’t work, 
press and hold Down on the navigator for a few seconds.
■If your...

Appendix B Frequently Asked Questions
452
Tapping and writing problems
My handheld is not making 
any sounds.Check the System, Alarm, and Game Sound settings. 
See“Sounds & Alerts Preferences” in Chapter 22.
My handheld’s indicator light 
is not blinking when alarms 
occur.Check the Alarm indicator light setting. See“Alarm LED and 
Alarm Vibrate settings” in Chapter 22.
My handheld does not vibrate 
when alarms occur.Check the Alarm Vibrate setting. See“Alarm LED and Alarm 
Vibrate settings” in Chapter...

Application problems
453
Application problems
Problem Solution
I tapped the Today button, but 
it does not show the correct 
date.Your handheld is not set to the current date. Make sure the Set 
Date box on the Date and Time Preferences screen displays the 
current date. See“Date & Time Preferences” in Chapter 22 for 
more information.
I know I entered some records, 
but they do not appear in the 
application.
■Check the Categories pick list (upper-right corner). Select 
All to display all the records...

Appendix B Frequently Asked Questions
454
HotSync problems
My vCard or vCal e-mail 
attachment isn’t forwarding 
correctly (continued).5.Click OK.
6.Start the e-mail client software and make sure it is 
configured as the default MAPI client. Consult the 
documentation for your desktop e-mail application for 
more information.
The current date and time are 
incorrect.The current date and time are tied to the Location setting. If 
you change the date and time without changing the Location 
setting, the...

HotSync problems
455
I cannot perform a HotSync 
operation. What should I check 
to make sure I’m doing it 
correctly (continued)?On a Mac computer try these steps:
1.Make sure HotSync Manager is enabled. If it is not, 
double-click the HotSync Manager icon in the Palm folder 
and enable HotSync Manager on the HotSync Controls tab.
2.If you are using a USB cradle/cable, disconnect the 
cradle/cable from your computer, and then reconnect the 
cradle/cable and restart your computer.
3.If you are using the...

Appendix B Frequently Asked Questions
456
I tried to do a local HotSync 
operation, but it did not 
complete successfully.■Make sure your handheld is seated in the cradle/cable 
correctly.
■Check the connection between the HotSync cradle/cable 
and the USB or serial port on your computer.
■Make sure the user name you selected in Palm Desktop 
software matches the user name assigned to your 
handheld.
■Make sure the date on your computer matches the date on 
your handheld. 
■Read the HotSync Log for the...