Palm Tungsten T2 Instructions Manual

HotSync problems
457
I tried to do a modem HotSync 
operation, but it did not 
complete successfully.Check the following on your computer:
■Make sure your computer is turned on and that it does not 
shut down automatically as part of an energy-saving 
feature.
■Make sure the modem connected to your computer is 
turned on and is connected to the outgoing phone line. 
■Make sure the modem you are using with your handheld 
has an on-off switch. Your handheld cannot “wake up” a 
modem that has an auto-off...

Appendix B Frequently Asked Questions
458
I tried to do a modem HotSync 
operation, but it did not 
complete successfully 
(continued).On a Mac computer, check the following:
■Make sure that Internal Modem is selected on the 
Connection Settings tab in the HotSync Software Setup 
window.
■You may need to select a different modem type or enter a 
custom setup string from the Connection Settings tab. Most 
modems have a setup string that causes them to send initial 
connection sounds to a speaker. You can...

HotSync problems
459
I can’t perform an IR HotSync 
operation.■On a computer running Windows 98, be sure that the 
HotSync Manager is running, that Infrared is selected on 
the HotSync Manager menu, and that the Serial Port for 
local operations is set to the simulated port for infrared 
communication. See“Conducting IR HotSync operations” 
in Chapter 21 for details.
■On a computer running Windows 2000/ME/XP, select IR 
in the HotSync Manager. See“Preparing your computer for 
infrared communication” in...

Appendix B Frequently Asked Questions
460
When I perform a HotSync 
operation, my information 
does not transfer to Palm 
Desktop software.■If you have performed a HotSync operation successfully 
but you cannot find the data from your handheld on Palm 
Desktop software, check to see that you have the correct 
user name selected for viewing data.
■On a Windows computer, click the HotSync Manager and 
select Custom. Check that all conduits are set to 
synchronize files.
■On a Mac computer, double-click the...

Beaming and sending problems
461
Beaming and sending problems
I can’t perform a Bluetooth 
HotSync operation 
(continued).■Some computers have a dedicated virtual serial port 
number, such as COM5, and other computers enable you to 
choose a port number such as COM8 or COM12. Refer to 
the documentation that came with your computer for 
information on dedicated versus flexible virtual ports.
■If the virtual serial port you want to use is used by other 
applications, exit those applications before setting...

Appendix B Frequently Asked Questions
462
Phone connection problems
Problem Solution
My passkey is rejected when I 
attempt to pair (or bond) my 
mobile phone with my 
handheld.■Some mobile phones require that you enter the passkey 
within a specific timeframe. Make sure you have a passkey 
in mind and that you enter it immediately when prompted.
■If your passkey is rejected, your phone may have a 
preassigned passkey; see the documentation included with 
your phone for information. The documentation...

VersaMail™ problems
463
Ve r s a M a i l™ problems
My phone connection drops 
before I finish using it.■You need to increase the Idle timeout setting on the 
Network Preferences Details screen. See“Adding detailed 
information to a network service profile” in Chapter 22 for 
instructions.
I get an error message when I 
try to dial a phone number 
using my handheld.
■Make sure that the proper phone driver is installed on your 
handheld. See“Updating the phone files on your 
handheld” in Chapter 14 for...

Appendix B Frequently Asked Questions
464
Recharging problems
I am having problems 
accessing my account 
(continued).■Some wireless service providers have other requirements 
specific to their service. For example, Yahoo! requires you 
to set up POP mail forwarding for your Yahoo! account in 
order to download e-mail messages to your handheld. 
Check with your service provider to see if any provider-
specific requirements exist.
■Service provider settings frequently change. If your e-mail 
account was...

Password problems
465
Password problems
Technical support
If, after reviewing the sources listed at the beginning of this appendix, you cannot 
solve your problem, go to 
www.palm.com/support/globalsupport or send an e-mail 
to your regional Technical Support office. 
Before requesting support, please experiment a bit to reproduce and isolate the 
problem. When you do contact support, please provide the following information:
■The name and version of the operating system you are using
■The actual error...

Appendix B Frequently Asked Questions
466
NOTEPalm works with developers of third-party add-on applications to 
ensure the compatibility of these applications with your new Palm handheld. 
Some third-party applications, however, may not have been upgraded to be 
compatible with your new Palm handheld. If you suspect that a third-party 
application is adversely affecting the operation of your handheld, contact the 
developer of the application.