Palm Tungsten T Instruction Manual

Application problems
251
Application problems
Problem Solution
I tapped the Today button, but 
it does not show the correct 
date.Your handheld is not set to the current date. Make sure the Set 
Date box on the Date and Time Preferences screen displays the 
current date. See“Date & Time Preferences” in Chapter 17 for 
more information.
I know I entered some records, 
but they do not appear in the 
application.
nCheck the Categories pick list (upper-right corner). Select 
All to display all the records...

Appendix B Frequently Asked Questions
252
HotSync problems
My vCard or vCal e-mail 
attachment isn’t forwarding 
correctly (continued).5.Click OK.
6.Start the e-mail client software and make sure it is 
configured as the default MAPI client. Consult the 
documentation for your desktop e-mail application for 
more information.
The current date and time are 
incorrect.The current date and time are tied to the Location setting. If 
you change the date and time without changing the Location 
setting, the...

HotSync problems
253
I cannot perform a HotSync 
operation. What should I check 
to make sure I’m doing it 
correctly (continued)?On a Mac computer try these steps:
1.Make sure HotSync Manager is enabled. If it is not, double-
click the HotSync Manager icon in the Palm folder and 
enable HotSync Manager on the HotSync Controls tab.
2.If you are using a USB cradle/cable, disconnect the cradle/
cable from your computer, and then reconnect the cradle/
cable and restart your computer.
3.If you are using the...

Appendix B Frequently Asked Questions
254
I tried to do a local HotSync 
operation, but it did not 
complete successfully.nMake sure your handheld is seated in the cradle/cable 
correctly.
nCheck the connection between the HotSync cradle/cable 
and the USB or serial port on your computer.
nMake sure the user name you selected in Palm Desktop 
software matches the user name assigned to your handheld.
nMake sure the date on your computer matches the date on 
your handheld. 
nRead the HotSync Log for the...

HotSync problems
255
I tried to do a modem HotSync 
operation, but it did not 
complete successfully.Check the following on your computer:
nMake sure your computer is turned on and that it does not 
shut down automatically as part of an energy-saving 
feature.
nMake sure the modem connected to your computer is 
turned on and is connected to the outgoing phone line. 
nMake sure the modem you are using with your handheld 
has an on-off switch. Your handheld cannot “wake up” a 
modem that has an auto-off...

Appendix B Frequently Asked Questions
256
I tried to do a modem HotSync 
operation, but it did not 
complete successfully 
(continued).On a Mac computer, check the following:
nMake sure that Internal Modem is selected on the 
Connection Settings tab in the HotSync Software Setup 
window.
nYou may need to select a different modem type or enter a 
custom setup string from the Connection Settings tab. Most 
modems have a setup string that causes them to send initial 
connection sounds to a speaker. You can...

HotSync problems
257
I can’t perform an IR HotSync 
operation.nOn a computer running Windows 98, be sure that the 
HotSync Manager is running, that Infrared is selected on the 
HotSync Manager menu, and that the Serial Port for local 
operations is set to the simulated port for infrared 
communication. See“Conducting IR HotSync operations” 
in Chapter 16 for details.
nOn a computer running Windows 2000/ME/XP, select IR in 
the HotSync Manager. See“Preparing your computer for 
infrared communication” in...

Appendix B Frequently Asked Questions
258
When I perform a HotSync 
operation, my information does 
not transfer to Palm Desktop 
software.nIf you have performed a HotSync operation successfully but 
you cannot find the data from your handheld on Palm 
Desktop software, check to see that you have the correct 
user name selected for viewing data.
nOn a Windows computer, click the HotSync Manager and 
select Custom. Check that all conduits are set to synchronize 
files.
nOn a Mac computer, double-click the...

Beaming and sending problems
259
Beaming and sending problems
I can’t perform a Bluetooth 
HotSync operation (continued).nSome computers have a dedicated virtual serial port 
number, such as COM5, and other computers enable you to 
choose a port number such as COM8 or COM12. Refer to the 
documentation that came with your computer for 
information on dedicated versus flexible virtual ports.
nIf the virtual serial port you want to use is used by other 
applications, exit those applications before setting...

Appendix B Frequently Asked Questions
260
Phone connection problems
Problem Solution
My passkey is rejected when I 
attempt to pair (or bond) my 
mobile phone with my 
handheld.nSome mobile phones require that you enter the passkey 
within a specific timeframe. Make sure you have a passkey 
in mind and that you enter it immediately when prompted.
nIf your passkey is rejected, your phone may have a 
preassigned passkey; see the documentation included with 
your phone for information. The documentation...