Palm M125 Handheld Instructions Manual

Appendix B Page 193
Operating problems
ProblemSolution
I don’t see anything 
on my handheld’s 
screen.Try each of these in turn:
nPress an application button to ensure 
your handheld is turned on.
nTap the Contrast icon   in the upper-
right corner of the Graffiti® writing area. 
If the Contrast dialog box appears, 
adjust the contrast by holding down the 
up scroll button for a few seconds. If this 
doesn’t work, hold the down scroll 
button for a few seconds.
nIf your handheld was exposed to cold,...

Page 194  Frequently Asked Questions
I get a warning 
message telling me 
my handheld 
memory is full. nPurge records from Date Book and To Do 
List. This deletes To Do List items and 
past Date Book events from the memory 
of your handheld. See “Purging records” 
in Chapter 5. You may need to perform a 
HotSync operation to recover the 
memory.
nDelete unused memos and records. If 
necessary, you can save these records. 
See “Deleting records” in Chapter 5.
nIf you have installed additional...

Appendix B Page 195
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, my handheld 
activates the wrong 
feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 7.
When I tap the Menu 
icon  , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize 
handwriting input with the stylus, you 
need to use Graffiti writing. See...

Page 196  Frequently Asked Questions
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the Date and 
Time Preferences screen displays the current 
date. See “Customizing your handheld” in 
Chapter 1 for more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-right 
corner). Choose All to display all...

Appendix B Page 197
HotSync problems
ProblemSolution
I cannot do a 
HotSync operation; 
what should I check 
to make sure I am 
doing it correctly?nMake sure the cradle/cable is connected 
securely.
On a Windows computer try these steps:
nCheck the Windows system tray to make 
sure the HotSync Manager is running. If 
it is not, open Palm Desktop software.
nMake sure you selected Local USB or 
Local Serial, as appropriate, from the 
HotSync Manager menu.
nIf you are using the optional serial...

Page 198  Frequently Asked Questions
I am using Outlook 
as my PIM, but I 
cannot do a HotSync 
operation.nClick the HotSync Manager and choose 
Custom. Check that the correct conduit is 
active.
nCheck that the correct conduit is 
installed. Reinstall the HotSync Manager 
and make sure the correct conduit is 
selected.
I cannot launch the 
HotSync Manager.nIf you are using the optional serial 
cradle/cable, or if you are performing a 
HotSync operation using a modem, make 
sure you are not running...

Appendix B Page 199
I tried to do a local 
HotSync operation, 
but it did not 
complete 
successfully.
(continued)nIf you are using the optional serial 
cradle/cable, make sure you selected the 
correct serial port on the Local tab in the 
Setup dialog. It should be set to the port 
where you connected the cradle/cable.
nIf you are using the optional serial 
cradle/cable, try a lower baud rate 
setting on the Local tab in the Setup 
dialog.
nIf you are using the optional serial 
cradle/cable, make sure...

Page 200  Frequently Asked Questions
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on 
and that it does not shut down 
automatically as part of an energy-
saving feature.
nMake sure the modem connected to 
your computer is turned on and is 
connected to the outgoing phone line. 
nMake sure the modem you are using 
with your handheld has an on-off 
switch. Your handheld cannot “wake 
up” a modem...

Appendix B Page 201
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.
(continued)nMake sure you are not running another 
program, such as WinFax, CompuServe, 
or America Online that uses the serial 
port you selected in the Setup dialog box.
nMake sure your modem resets before you 
try again. (Turn off your modem, wait a 
minute, then turn it back on.) 
On a Macintosh, check the following:
nMake sure Modem is selected on the 
Serial Port Settings tab in the HotSync...

Page 202  Frequently Asked Questions
I tried to do a modem 
HotSync operation, 
but it did not 
complete 
successfully.
(continued)nIf the telephone line you are using has 
Call Waiting, make sure you selected the 
Disable call waiting option under 
Modem Sync Phone Setup on your 
handheld and entered the correct code.
nMake sure the telephone line you are 
using is not noisy, which can interrupt 
communications.
nCheck the batteries in your modem and 
replace them if necessary.
I can’t perform an IR...