Palm M105 Handheld Instructions Manual

Appendix B Page 184
HotSync problems
ProblemSolution
I cannot do a 
HotSync 
operation; what 
should I check to 
make sure I am 
doing it correctly?nMake sure the HotSync cradle/cable is 
connected securely.
On a Windows computer try these steps:
nCheck the Windows system tray to make 
sure the HotSync Manager is running. If it is 
not, open Palm Desktop software.
nClick the HotSync Manager, choose Setup 
and click the Local tab. Check that the Serial 
Port setting displays the correct COM port 
where...

Page 185  Frequently Asked Questions
I am using 
Outlook as my 
PIM, but I cannot 
do a HotSync 
operation.nClick the HotSync Manager and choose 
Custom. Check that the correct conduit is 
active.
nCheck that the correct conduit is installed. 
Reinstall the HotSync Manager and make 
sure the correct conduit is selected.
I cannot launch 
the HotSync 
Manager.nMake sure you are not running another 
program, such as America Online, 
CompuServe, WinFax, or AppleTalk 
networking that uses the serial port you...

Appendix B Page 186
I tried to do a local 
HotSync 
operation, but it 
did not complete 
successfully. 
(continued)On a Windows computer, try each step in turn:
nMake sure HotSync Manager is running. If 
it is running, close it, and restart it. 
nMake sure you selected Local from the 
HotSync Manager menu or the Palm 
Desktop software menu.
nMake sure you selected the correct serial 
port on the Local tab in the Setup dialog. It 
should be set to the port where you 
connected the HotSync cradle/cable....

Page 187  Frequently Asked Questions
I tried to do a 
modem HotSync 
operation, but it 
did not complete 
successfully.Check the following on your computer:
nMake sure your computer is turned on and 
that it does not shut down automatically as 
part of an energy-saving feature.
nMake sure the modem connected to your 
computer is turned on and is connected to 
the outgoing phone line. 
nMake sure the modem you are using with 
your handheld has an on-off switch. Your 
handheld cannot “wake up” a modem that...

Appendix B Page 188
I tried to do a 
modem HotSync 
operation, but it 
did not complete 
successfully. 
(continued)On a Macintosh, check the following:
nMake sure Modem is selected on the Serial 
Port Settings tab in the HotSync Software 
Setup window.
nYou may need to select a different Modem 
type or enter a Custom setup string on the 
S e r i a l  P o r t  S e t t i n g s  t a b .  M o s t  m o d e m s  h a v e  a  
setup string that causes them to send initial 
connection sounds to a speaker. You can...

Page 189  Frequently Asked Questions
I can’t perform an 
IR HotSync 
operation.nOn a Windows computer, be sure the 
HotSync Manager is running and the Serial 
Port for local operations is set to the 
simulated port for infrared 
communication. See “IR HotSync 
operations” in Chapter 5 for details.
nOn a Macintosh, make sure the infrared 
communications extensions have been 
installed in the Extensions folder inside the 
System Folder. Next, open the HotSync 
Software Setup window and be sure 
HotSync...

Appendix B Page 190
When I press the 
button on the 
HotSync cradle/
cable, nothing 
happens on Palm 
Desktop software 
and my handheld 
times out. 
(continued)On a Windows computer, check the following:
nIf you are experiencing intermittent success, 
try a lower speed setting on the Local tab in 
the Setup dialog box in the HotSync 
Manager. 
nVerify there are no COM port conflicts on 
your computer:
1. From the Start menu, choose Settings, 
and then choose Control Panel.
2. Double-click System.
3....

Page 191  Frequently Asked Questions
My handheld 
displays the 
message “Waiting 
for sender” when 
it’s near my 
Windows 
computer’s 
infrared port.nYour computer’s infrared port may be set to 
search automatically for the presence of 
other infrared devices. Do the following to 
turn off this option:
1. In the Windows taskbar, click Start.
2. Choose Settings, and then choose 
Control Panel.
3. Double-click Infrared.
4. Click the Options tab.
5. Deselect the option Search for and 
provide status for...

Appendix B Page 192
Beaming problems
ProblemSolution
I cannot beam data to 
another Palm OS 
handheld.nFor best results, Palm handhelds should 
be between 10 centimeters 
(approximately 4 inches) and 1 meter 
(approximately 39 inches) apart, and the 
path between the two handhelds must 
be clear of obstacles. Beaming distance 
to other Palm OS handhelds may be 
different.
n  Move your handheld closer to the 
receiving handheld.
nMake sure the Beam receive option is 
enabled in General Preferences. See...

Page 193  Frequently Asked Questions
Password problems
ProblemSolution
I forgot the 
password, and my 
handheld is not 
locked.You can use Security to delete the 
password, but your handheld deletes all 
entries marked as private. However, if you 
perform a HotSync operation before
 you 
delete the password: the HotSync process 
backs up all entries, whether or not they are 
marked private. Then, you can follow these 
steps to restore your private entries:
1. Use the Palm Desktop software and 
the...