Palm M105 Handheld Instructions Manual
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Appendix B Page 184 HotSync problems ProblemSolution I cannot do a HotSync operation; what should I check to make sure I am doing it correctly?nMake sure the HotSync cradle/cable is connected securely. On a Windows computer try these steps: nCheck the Windows system tray to make sure the HotSync Manager is running. If it is not, open Palm Desktop software. nClick the HotSync Manager, choose Setup and click the Local tab. Check that the Serial Port setting displays the correct COM port where your HotSync cradle/cable is attached. On a Macintosh try these steps: nMake sure HotSync Manager is enabled. If it is not, double-click the HotSync Manager icon in the Palm folder and enable HotSync Manager on the HotSync Controls tab. nDouble-click the HotSync Manager icon in the Palm folder and then click the Serial Port Settings tab. Make sure Local is selected and that the port selection matches the port where your HotSync cradle/cable is attached. I did a HotSync operation, but one of my applications did not synchronize.nOn a Windows computer, click the HotSync Manager and choose Custom. Check that the correct conduit is active. nOn a Macintosh, double-click the HotSync Manager icon. From the HotSync menu, choose Conduit Settings. Select your user name from the User pop-up menu, and check that the correct conduit is active.
Page 185 Frequently Asked Questions I am using Outlook as my PIM, but I cannot do a HotSync operation.nClick the HotSync Manager and choose Custom. Check that the correct conduit is active. nCheck that the correct conduit is installed. Reinstall the HotSync Manager and make sure the correct conduit is selected. I cannot launch the HotSync Manager.nMake sure you are not running another program, such as America Online, CompuServe, WinFax, or AppleTalk networking that uses the serial port you selected in the Setup dialog box. nBackup the Palm Desktop software, uninstall it, then reinstall it. I tried to do a local HotSync operation, but it did not complete successfully.nMake sure your handheld is seated onto the HotSync cradle/cable correctly. nCheck the connection between the HotSync cradle/cable and the serial port or USB port on your computer. nMake sure the gold-plated connectors on the HotSync cradle/cable and your handheld are clean. Use a pencil eraser to clean them. nRead the HotSync Log for the user account for which you are performing a HotSync operation. nTap the HotSync icon in the Applications Launcher, tap Local above the HotSync icon, and then select Direct Serial from the pick list below the icon. nMake sure the user name you selected in Palm Desktop software matches the user name assigned to your handheld. nMake sure the date on your computer matches the date on your handheld. nCheck the conduit settings in Palm Desktop software. See “Customizing HotSync application settings” in Chapter 5 for details.
Appendix B Page 186 I tried to do a local HotSync operation, but it did not complete successfully. (continued)On a Windows computer, try each step in turn: nMake sure HotSync Manager is running. If it is running, close it, and restart it. nMake sure you selected Local from the HotSync Manager menu or the Palm Desktop software menu. nMake sure you selected the correct serial port on the Local tab in the Setup dialog. It should be set to the port where you connected the HotSync cradle/cable. nTry a lower baud rate setting on the Local tab in the Setup dialog. nMake sure you aren’t running a program, such as America Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box. nRight-click the My Computer icon and select Properties. Click the Device Manager tab and double-click Ports. If there is an exclamation point next to the port where you connected the HotSync cradle/cable, you have a device conflict. Refer to the documentation that came with your computer to resolve the conflict. On a Macintosh, try each step in turn: nMake sure HotSync Manager is enabled on the HotSync Controls tab in the HotSync Software Setup window. nMake sure you selected Local on the Serial Port Settings tab in the HotSync Software Setup window, and that the Local Setup port matches the port where your HotSync cradle/cable is connected. nTry a lower Speed setting on the Serial Port Settings tab. nMake sure you aren’t running a program, such as America Online, fax or telephony software, or AppleTalk networking that uses the serial port you selected in the Serial Port Settings tab.
Page 187 Frequently Asked Questions I tried to do a modem HotSync operation, but it did not complete successfully.Check the following on your computer: nMake sure your computer is turned on and that it does not shut down automatically as part of an energy-saving feature. nMake sure the modem connected to your computer is turned on and is connected to the outgoing phone line. nMake sure the modem you are using with your handheld has an on-off switch. Your handheld cannot “wake up” a modem that has an auto-off feature. nMake sure the modem is connected properly to a serial port or USB port on your computer and that it is connected to the incoming phone line. On a Windows computer, check the following: nMake sure Modem is checked in the HotSync Manager menu. nConfirm that the Setup String in the Setup dialog box configures your modem correctly. You may need to select a different Modem Type or enter a custom Setup String. Most modems have a Setup String that causes them to send initial connection sounds to a speaker. You can use these sounds to check the modem connection. nConfirm that the Speed setting in the Setup dialog box works for your modem. If you have problems using the As Fast As Possible option or a specific speed, try using a slower speed. nMake sure you are not running another program, such as WinFax, CompuServe, or America Online that uses the serial port you selected in the Setup dialog box. nMake sure your modem resets before you try again. (Turn off your modem, wait a minute, then turn it back on.)
Appendix B Page 188 I tried to do a modem HotSync operation, but it did not complete successfully. (continued)On a Macintosh, check the following: nMake sure Modem is selected on the Serial Port Settings tab in the HotSync Software Setup window. nYou may need to select a different Modem type or enter a Custom setup string on the S e r i a l P o r t S e t t i n g s t a b . M o s t m o d e m s h a v e a setup string that causes them to send initial connection sounds to a speaker. You can turn on the Modem Speaker option and use these sounds to check the modem connection. nMake sure you are not running another program, such as America Online, fax or telephony software, or AppleTalk networking that uses the serial port you selected in the Serial Port Settings tab. nMake sure your modem resets before you try again. (Turn off your modem, wait a minute, then turn it back on.) Check the following on your handheld: nConfirm that the telephone cable is securely attached to your modem. nMake sure the dialing instruction dials the correct phone number. nIf you need to dial an outside line prefix, make sure you selected the Dial Prefix option on your handheld and entered the correct code. nIf the telephone line you are using has Call Waiting, make sure you selected the Disable call waiting option under Modem Sync Phone Setup on your handheld and entered the correct code. nMake sure the telephone line you are using is not noisy, which can interrupt communications. nCheck the batteries in your modem and replace them if necessary.
Page 189 Frequently Asked Questions I can’t perform an IR HotSync operation.nOn a Windows computer, be sure the HotSync Manager is running and the Serial Port for local operations is set to the simulated port for infrared communication. See “IR HotSync operations” in Chapter 5 for details. nOn a Macintosh, make sure the infrared communications extensions have been installed in the Extensions folder inside the System Folder. Next, open the HotSync Software Setup window and be sure HotSync Manager is enabled and that the Local Setup Port is set to PalmConnect ® USB. See “IR HotSync operations” in Chapter 5 for more information. nOn your handheld, be sure the HotSync application is set to Local, with the option IR to a PC/Handheld. nBe sure the IR port of your handheld is aligned directly opposite to, and within a few inches of, the infrared device of your computer. nIR HotSync operations do not work after you receive a low battery warning. Check the batteries in your handheld and replace them if necessary. When I press the button on the HotSync cradle/ cable, nothing happens on Palm Desktop software and my handheld times out.nClose and restart HotSync Manager on your computer. n Make a copy of the folder containing your user data. Uninstall, then reinstall Palm Desktop software. nTurn on your handheld and tap the Applications icon. Tap the HotSync icon, then tap Local.
Appendix B Page 190 When I press the button on the HotSync cradle/ cable, nothing happens on Palm Desktop software and my handheld times out. (continued)On a Windows computer, check the following: nIf you are experiencing intermittent success, try a lower speed setting on the Local tab in the Setup dialog box in the HotSync Manager. nVerify there are no COM port conflicts on your computer: 1. From the Start menu, choose Settings, and then choose Control Panel. 2. Double-click System. 3. Click the Device Manager tab. 4. Double-click Ports. 5. Check each accessory is using a different port. On a Macintosh, check the following: nIf you are experiencing intermittent success, try a lower speed setting on the Serial Port Setting tab in the HotSync Software Setup window. When I perform a HotSync operation, my information does not transfer to Palm Desktop software.nIf you have performed a HotSync operation successfully, but you cannot find the data from your handheld on Palm Desktop software, check to see you have the correct user name selected for viewing data. nOn a Windows computer, click the HotSync Manager and choose Custom. Check that all conduits are set to synchronize files. nOn a Macintosh, double-click the HotSync Manager icon. From the HotSync menu, choose Conduit Settings. Select your user name from the User pop-up menu, and check that the correct conduit is active. My handheld appears to freeze when I place it near my computer.Move your handheld away from the computer’s infrared port.
Page 191 Frequently Asked Questions My handheld displays the message “Waiting for sender” when it’s near my Windows computer’s infrared port.nYour computer’s infrared port may be set to search automatically for the presence of other infrared devices. Do the following to turn off this option: 1. In the Windows taskbar, click Start. 2. Choose Settings, and then choose Control Panel. 3. Double-click Infrared. 4. Click the Options tab. 5. Deselect the option Search for and provide status for devices in range. 6. Click Apply and OK. nIf your computer is infrared-enabled, move your handheld away from the computer’s infrared port. I want to synchronize my computer with more than one handheld.nIf the computer running Palm Desktop software synchronizes with more than one handheld, each handheld must have a unique name. Assign a user name to your handheld the first time you perform a HotSync operation. nBe sure to select the correct user name before each HotSync operation. nPlease be aware that synchronizing more than one handheld with the same user name causes unpredictable results and, potentially, loss of your personal information.
Appendix B Page 192 Beaming problems ProblemSolution I cannot beam data to another Palm OS handheld.nFor best results, Palm handhelds should be between 10 centimeters (approximately 4 inches) and 1 meter (approximately 39 inches) apart, and the path between the two handhelds must be clear of obstacles. Beaming distance to other Palm OS handhelds may be different. n Move your handheld closer to the receiving handheld. nMake sure the Beam receive option is enabled in General Preferences. See “General preferences” in Chapter 6 for more information. nPerform a soft reset. See “Performing a soft reset” in Appendix A for more information. When someone beams data to my handheld, I get a message telling me it is out of memory.n Your handheld requires at least twice the amount of memory available as the data you are receiving. For example, if you are receiving a 30K application, you must have at least 60K free. nPerform a soft reset. See “Performing a soft reset” in Appendix A for more information.
Page 193 Frequently Asked Questions Password problems ProblemSolution I forgot the password, and my handheld is not locked.You can use Security to delete the password, but your handheld deletes all entries marked as private. However, if you perform a HotSync operation before you delete the password: the HotSync process backs up all entries, whether or not they are marked private. Then, you can follow these steps to restore your private entries: 1. Use the Palm Desktop software and the HotSync cradle/cable or infrared communication to synchronize your data. 2. Tap Forgotten Password in Security to remove the password and delete all private records. 3. Perform a HotSync operation to syn- chronize your data and restore the private records by transferring them from your computer to your handheld. I forgot the password and my handheld is locked.nIf you assign a password and lock your handheld, you must perform a hard reset to continue using your handheld. See “Performing a hard reset” in Appendix A for more information.