Palm M105 Handheld Instructions Manual

Appendix A Page 174
Resetting your handheld
Under normal circumstances, you will not have to use the reset 
button. On rare occasions, however, your handheld may no longer 
respond to buttons or the screen. In this case, you need to perform a 
reset to get your handheld running again.
Performing a soft reset
A soft reset tells your handheld to stop what it’s doing and start over 
again. All records and entries stored in your handheld are retained 
with a soft reset. After a soft reset, the Applications...

Page 175  Maintaining Your Handheld
Performing a hard reset
With a hard reset, all records and entries stored in your handheld are erased. 
Never perform a hard reset unless a soft reset does not solve your problem.
 
Note: 
You can restore any data previously synchronized with your 
computer during the next HotSync operation.
To perform a hard reset:
1. Hold down the power button on the front panel of your handheld.
2. While holding down the power button, use the reset tip tool, or the 
tip of an...

Appendix A Page 176
3. Select the appropriate user name from the list.
4. Select an application in the Conduit list.
5. Click Change.
6. Select Desktop overwrites handheld.
Note:
Changing the HotSync setting from the default affects 
only the next
 HotSync operation. Thereafter, the HotSync 
Actions revert to their default settings. To use a new 
setting on an ongoing basis, select the Set As Default box. 
Thereafter, whatever you selected as the default setting is 
used when you click the Default button...

Page 177  Maintaining Your Handheld
To restore your data from a Macintosh after a hard reset:
1. Double-click the HotSync Manager in the Palm folder.
2. From the HotSync menu, choose Conduit Settings.
3. From the Users pop-up menu, select the appropriate user name.
4. Select an application from the list.
5. Click Conduit Settings.
6. Click Macintosh overwrites handheld.
Note:
Changing the HotSync setting from the default affects 
only the next
 HotSync operation. Thereafter, the HotSync 
Actions revert...

Appendix B Page 178
Appendix B
Frequently Asked 
Questions
If you encounter a problem with your Palm™ m100 series handheld, 
do not call Technical Support until you have reviewed the following 
list of frequently asked questions, and you have also reviewed the 
following:
nThe README file located in the folder where you installed the 
Palm™ Desktop software on your Windows computer or on your 
installation CD for Macintosh users. 
nThe Helpnote folder located in the folder where you installed the 
Palm™...

Page 179  Frequently Asked Questions
Software installation problems
ProblemSolution
The Palm Desktop 
Installer Menu did not 
appear when I inserted 
the CD-ROM into my 
Windows computer.1. Click the Start button.
2. Choose Run from the Start menu.
3. Click Browse.
4. Locate your CD-ROM drive and 
select the Setup.exe file. 
5. Click Open.
6. Click OK.
I cannot install Palm 
Desktop software on my 
Windows computer.Try the following:
1. Disable any virus scanning software 
on your computer.
2. Press...

Appendix B Page 180
Operating problems
ProblemSolution
I don’t see anything 
on my handheld’s 
screen.Try each of these in turn:
nPress an application button to ensure 
your handheld is turned on.
nTap the Contrast icon  in the upper-
right corner of the Graffiti
® writing area. 
If the Contrast dialog box appears, 
adjust the contrast by holding down the 
up scroll button for a few seconds. If this 
doesn’t work, hold the down scroll 
button for a few seconds.
nMake sure the batteries are fresh and...

Page 181  Frequently Asked Questions
I get a warning 
message telling me 
my handheld 
memory is full. nPurge records from Date Book and To 
Do List. This deletes To Do List items 
and past Date Book events from the 
memory of your handheld. See 
“Purging records” in Chapter 4. You 
may need to perform a HotSync
® 
operation to recover the memory.
nDelete unused memos and records. If 
necessary, you can save these records. 
See “Deleting records” in Chapter 4.
nIf you have installed additional...

Appendix B Page 182
Tapping and writing problems
ProblemSolution
When I tap the 
buttons or screen 
icons, my handheld 
activates the wrong 
feature.Calibrate the screen. See “Digitizer 
preferences” in Chapter 6.
When I tap the Menu 
icon  , nothing 
happens.Not all applications or screens have menus. 
Try changing to a different application.
I can’t get my 
handheld to 
recognize my 
handwriting.nFor your handheld to recognize 
handwriting input with the stylus, you 
need to use Graffiti writing. See...

Page 183  Frequently Asked Questions
Application problems
ProblemSolution
I tapped the Today 
button, but it does 
not show the correct 
date.Your handheld is not set to the current date. 
Make sure the Set Date box in the Clock 
application displays the current date. See 
“Setting the time and date” in Chapter 1 for 
more information.
I know I entered 
some records, but 
they do not appear in 
the application.nCheck the Categories pick list (upper-right 
corner). Choose All to display all of the...