Palm M100 Handheld Instructions Manual

							Page 185  Frequently Asked Questions
When I press the 
button on the 
HotSync cable, 
nothing happens 
on Palm Desktop 
software and my 
handheld times 
out. (continued)On a Windows computer, check the following:
nIf you are experiencing intermittent success, 
try a lower speed setting on the Local tab in 
the Setup dialog box in the HotSync 
Manager. 
nVerify there are no COM port conflicts on 
your computer:
1. From the Start menu, choose Settings, 
and then choose Control Panel.
2. Double-click System.
3. Click the Device Manager tab.
4. Double-click Ports.
5. Check each accessory is using a different 
port.
On a Macintosh, check the following:
nIf you are experiencing intermittent success, 
try a lower speed setting on the Serial Port 
Setting tab in the HotSync Software Setup 
window. 
When I perform a 
HotSync 
operation, my 
information does 
not transfer to 
Palm Desktop 
software.nIf you have performed a HotSync operation 
successfully, but you cannot find the data 
from your handheld on Palm Desktop 
software, check to see you have the correct 
user name selected for viewing data.
nOn a Windows computer, click the HotSync 
Manager and choose Custom. Check that all 
conduits are set to synchronize files.
nOn a Macintosh, double-click the HotSync 
Manager icon. From the HotSync menu, 
choose Conduit Settings. Select your user 
name from the User pop-up menu, and 
check that the correct conduit is active. 
My handheld 
appears to freeze 
when I place it 
near my 
computer.Move your handheld away from the 
computer’s infrared port. 
						

							Appendix B Page 186
My handheld 
displays the 
message “Waiting 
for sender” when 
it’s near my 
Windows 
computer’s 
infrared port.nYour computer’s infrared port may be set to 
search automatically for the presence of 
other infrared devices. Do the following to 
turn off this option:
1. In the Windows taskbar, click Start.
2. Choose Settings, and then choose Con-
trol Panel.
3. Double-click Infrared.
4. Click the Options tab.
5. Deselect the option Search for and pro-
vide status for devices in range.
6. Click Apply and OK.
nIf your computer is infrared-enabled, move 
your handheld away from the computer’s 
infrared port.
I want to 
synchronize my 
computer with 
more than one 
handheld.nIf the computer running Palm Desktop 
software synchronizes with more than one 
handheld, each handheld must have a 
unique name. Assign a user name to your 
handheld the first time you perform a 
HotSync operation. 
nBe sure to select the correct user name 
before each HotSync operation. 
nPlease be aware that synchronizing more 
than one handheld with the same user 
name causes unpredictable results and, 
potentially, loss of your personal 
information. 
						

							Page 187  Frequently Asked Questions
Beaming problems
ProblemSolution
I cannot beam data to 
another Palm OS 
handheld.nFor best results, Palm m100 handhelds 
should be between 10 centimeters 
(approximately 4 inches) and 1 meter 
(approximately 39 inches) apart, and the 
path between the two handhelds must 
be clear of obstacles. Beaming distance 
to other Palm OS handhelds may be 
different.
n  Move your handheld closer to the 
receiving handheld.
nMake sure the Beam receive option is 
enabled in General Preferences. See 
“General preferences” in Chapter 6 for 
more information.
nPerform a soft reset. See “Performing a 
soft reset” in Appendix A for more 
information.
When someone 
beams data to my 
handheld, I get a 
message telling me it 
is out of memory.n  Your handheld requires at least twice 
the amount of memory available as the 
data you are receiving. For example, if 
you are receiving a 30K application, you 
must have at least 60K free.
nPerform a soft reset. See “Performing a 
soft reset” in Appendix A for more 
information. 
						

							Appendix B Page 188
Password problems
ProblemSolution
I forgot the 
password, and my 
handheld is not 
locked.You can use Security to delete the 
password, but your handheld deletes all 
entries marked as private. However, if you 
perform a HotSync operation before
 you 
delete the password: the HotSync process 
backs up all entries, whether or not they are 
marked private. Then, you can follow these 
steps to restore your private entries:
1. Use the Palm Desktop software and 
the HotSync cable or infrared com-
munication to synchronize your 
data.
2. Tap Forgotten Password in Security 
to remove the password and delete 
all private records.
3. Perform a HotSync operation to syn-
chronize your data and restore the 
private records by transferring them 
from your computer to your 
handheld.
I forgot the password 
and my handheld is 
locked.nIf you assign a password and lock your 
handheld, you must perform a hard 
reset to continue using your handheld. 
See “Performing a hard reset” in 
Appendix A for more information. 
						

							Page 189  Frequently Asked Questions
Technical support
If, after reviewing the sources listed at the beginning of this appendix, 
you cannot solve your problem, contact your regional technical 
support office by e-mail, phone, or fax. 
Before requesting support, please experiment a bit to reproduce and 
isolate the problem. When you do contact support, please be ready to 
provide the following information:
nThe name and version of your computer operating system
nThe actual error message or state you are experiencing
nThe steps you take to reproduce the problem
nThe version of Palm OS software you are using and available 
memory
To find version and memory information:
1. Tap the Applications icon  . 
2. Tap the Menu icon  . 
3. Tap App, and then tap Info.
Note:
Thousands of third-party add-on applications have been 
written for Palm OS handhelds. Unfortunately, we are not able 
to support such a large number of third-party applications. If 
you are having a problem with a third-party application, please 
contact the developer or publisher of that software.
4. Tap Version to see version numbers, and tap Size to see the amount 
of free memory in kilobytes. 
						

							Appendix C Page 190
Appendix C
Upgrade Information
If you already own a Palm OS® handheld, we recommend that you 
install the version of Palm™ Desktop software that comes with your 
new Palm™ m100 handheld into the same folder as your current Palm 
Desktop software. When you install the new version in the same 
folder as the previous version, all your data is preserved. If you use 
another personal information manager (PIM), you still need to install 
Palm Desktop software in order to add HotSync
® Manager, conduit 
software, and other features of Palm Desktop software to your 
computer.
You perform HotSync operations in exactly the same way, so you can 
quickly synchronize your old data with your new handheld. 
To upgrade a Windows system:
1. Read the Getting Started guide for an overview of the complete      
installation process.
2. Synchronize your old handheld with your old Palm Desktop 
software. This ensures that the latest information from your 
handheld is on your desktop computer.
3. (Optional) To ensure against any data loss, go to the folder that 
stores Palm Desktop software, copy the folder and all its contents, 
rename it (for example, Palm Backup), and store the copy outside 
the Palm Desktop software folder.
4. Follow the installation instructions in “Installing Palm Desktop 
software” in Chapter 1. Be sure to install the new software in the 
same folder as the old software.
5. To prepare for the first HotSync operation that synchronizes your 
new handheld with your new Palm Desktop software, go to the 
HotSync Manager and choose Custom.
Note: 
Be sure your user name appears in the box at the top of the 
Custom dialog box. If not, select your user name.
6.  For all conduits, click Change and select the option Desktop 
overwrites handheld. Then click Done. See “Customizing HotSync 
application settings” in Chapter 5 for more information. 
						

							Page 191  Upgrade Information
7. Connect the HotSync cable to your computer. See “Connecting the 
HotSync cable” in Chapter 1 for details.
8. Connect your new handheld to the HotSync cable and press the 
HotSync button. If the Select User dialog box appears, select your 
user name.
Note:
If you customized the modem setup on your old 
handheld, you must re-enter the modem initialization 
string. See “Connection preferences” in Chapter 6 for 
more information.
Any passwords you set on your old handheld are not 
restored during this HotSync operation. Records you 
previously marked Private are still marked Private, but 
you need to reenter your password on your new 
handheld.
To upgrade a Macintosh system:
1. Read the Getting Started guide for an overview of the complete      
installation process.
2. Synchronize your old handheld with your old Palm Desktop 
software. This ensures that the latest information from your 
handheld is on your Macintosh.
3. (Optional) To ensure against any data loss, go to the folder that 
stores your Palm Desktop User Data, copy the folder and all its 
contents, rename it (for example, Palm Backup), and store the copy 
outside the Palm Desktop software folder.
4. If your old Palm Desktop software is version 1.0, uninstall your old 
Palm Desktop software.
5. Follow the installation instructions in “Installing Palm Desktop 
software” in Chapter 1. Be sure to install the new software in the 
same folder as the old software.
6. To prepare for the first HotSync operation that synchronizes your 
new handheld with your new Palm Desktop software, double-click 
the HotSync Manager in the Palm folder and choose Conduit 
Settings.
Note: 
Be sure your user name appears in the box at the top of the 
Conduit Settings dialog box. If not, select your user name.
7. For all conduits, click Conduit Settings and select the option 
Macintosh overwrites handheld. Then click OK. See “Customizing 
HotSync application settings” in Chapter 5 for more information. 
						

							Appendix C Page 192
8. Connect the appropriate serial or USB adapter and the HotSync 
cable to your Macintosh. See “Connecting the HotSync cable” in 
Chapter 1 for details. To order an adapter, go to the web site: 
http://www.palm.com/support/m100/extras
9. Connect your new handheld to the HotSync cable and press the 
HotSync button. If the User pop-up appears, select your user 
name.
Note:
If you customized the modem setup on your old handheld, 
you must re-enter the modem initialization string. See 
“Connection preferences” in Chapter 6 for more information.
Any passwords you set on your old handheld are not restored 
during this HotSync operation. Records you previously 
marked Private are still marked Private, but you need to 
reenter a password on your new handheld.
Each handheld must have a unique name
After you complete the upgrade process described earlier in the 
“Upgrade Information” section, your new Palm m100 handheld and 
your old handheld now have the same user name. This is an 
undesirable situation. Each handheld must have a unique name in 
order to prevent unexpected results during HotSync operations, 
possible data loss, and other complications.
We strongly recommend that you perform a hard reset on your old    
handheld. See “Performing a hard reset” in Appendix A for details.
A hard reset not only erases all data from the old handheld; it also   
erases the name and makes that handheld a clean slate, ready to 
receive a new name. The next time you perform a HotSync operation 
with this old handheld, you are asked to give it a name. Be sure to give 
it a unique name. 
						

							Page 193  Non-ASCII Characters for Login Scripts
Appendix D
Non-ASCII Characters 
for Login Scripts
The following information enables you to create custom login scripts 
that require non-ASCII characters. It is provided for advanced users 
who understand the use and requirements of such characters in a 
custom login script.
Use of ^char
You may use the caret ( ^ ) to transmit ASCII command characters. If 
you send ^char
, and the ASCII value of char
 is between @ and _, then 
the character is automatically translated to a single-byte value 
between 0 and 31. 
For example, ^M is converted to a carriage return. If char is a value 
between a and z, then the character sequence is translated to a single-
byte value between 1 and 26. If char is any other value, then the 
character sequence is not subject to any special processing.
For example, the string “Joe^M” transmits Joe, followed by a carriage 
return.
Carriage return and line feed
You may include carriage return and line feed commands as part of 
the login script, when entered in the following format:
n
Sends or receives a carriage return
n
Sends or receives a line feed
For example, the string “waitfor Joe” waits to receive Joe 
followed by a carriage return and line feed from the remote computer 
before executing the next command in the script. 
						

							Appendix D Page 194
Literal characters
The backslash (  ) character defines that the next character
 is 
transmitted as a literal character, and is not subject to any special 
processing ordinarily associated with that character. 
Examples:
n\^
Includes a caret as part of the string
n\<
Includes a < as part of the string
n\\
Includes a backslash as part of the string