Palm M100 Handheld Instructions Manual
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Page 175 Frequently Asked Questions Operating problems ProblemSolution I don’t see anything on my handheld’s screen.Try each of these in turn: nPress an application button to ensure your handheld is turned on. nTap the Contrast icon in the upper- right corner of the Graffiti ® writing area. If the Contrast dialog box appears, adjust the contrast by holding down the up scroll button for a few seconds. If this doesn’t work, hold the down scroll button for a few seconds. nMake sure the batteries are fresh and properly installed. nIf your handheld was exposed to cold, make sure it is at room temperature. nPerform a soft reset. If your handheld still doesn’t turn on, perform a hard reset. See “Resetting your handheld” in Appendix A for details. Important: With a hard reset, all records and entries stored in your handheld are erased. Never perform a hard reset unless a soft reset does not solve your problem. You can restore any data previously synchronized with your computer during the next HotSync operation. See the online Handbook for instructions on restoring your data.
Appendix B Page 176 I get a warning message telling me my handheld memory is full. nPurge records from Date Book and To Do List. This deletes To Do List items and past Date Book events from the memory of your handheld. See “Purging records” in Chapter 4. You may need to perform a HotSync ® operation to recover the memory. nDelete unused memos and records. If necessary, you can save these records. See “Deleting records” in Chapter 4. nIf you have installed additional applications on your handheld, remove them to recover memory. See “Removing applications” in Chapter 3. My handheld keeps turning itself off.Your handheld is designed to turn itself off after a period of inactivity. This period can be set at 30 seconds, one, two, or three minutes. Check the Auto-off setting. See “General preferences” in Chapter 6. My handheld is not making any sounds.Check the System Sound setting. See “General preferences” in Chapter 6. My handheld has frozen. Perform a soft reset. See “Resetting your handheld” in Appendix A.
Page 177 Frequently Asked Questions Tapping and writing problems ProblemSolution When I tap the buttons or screen icons, my handheld activates the wrong feature.Calibrate the screen. See “Digitizer preferences” in Chapter 6. When I tap the Menu icon , nothing happens.Not all applications or screens have menus. Try changing to a different application. I can’t get my handheld to recognize my handwriting.nFor your handheld to recognize handwriting input with the stylus, you need to use Graffiti writing. See “Using Graffiti writing to enter data” in Chapter 2. nMake the Graffiti character strokes in the Graffiti writing area, not on the display part of the screen. nWrite Graffiti strokes for letters in the left-hand side, and the strokes for numbers in the right-hand side of the Graffiti writing area. nMake sure that Graffiti is not shifted into extended or punctuation modes. See “Using Graffiti writing to enter data” in Chapter 2. nSee “Graffiti tips” in Chapter 2 for tips on increasing your accuracy when you write Graffiti characters.
Appendix B Page 178 Application problems ProblemSolution I tapped the Today button, but it does not show the correct date.Your handheld is not set to the current date. Make sure the Set Date box in the Clock application displays the current date. See “Setting the time and date” in Chapter 1 for more information. I know I entered some records, but they do not appear in the application.nCheck the Categories pick list (upper-right corner). Choose All to display all of the records for the application. nCheck Security and confirm that Private Records is set to Show private records. nIn To Do List, tap Show and see if Show Only Due Items is selected. I am having problems listing memos the way I want to see them.nIf you cannot manually arrange the order of the memos in the list screen, check the Memo Preferences setting. Make sure that Sort by is set to Manual. nIf you choose to view your memos alphabetically on Palm Desktop software and then perform a HotSync operation, the memos on your handheld still appear in the order defined in the Memo Preferences setting. In other words, the sort settings you use with Palm Desktop software are not transferred to your handheld. I created an event in Date Book, but it doesn’t appear in the Week View.In the Week View, you cannot select overlapping events that have the same start time. If you have two or more events with the same start time, choose the Day View to see the overlapping events. I entered the euro symbol, but after a HotSync operation it doesn’t appear in my Palm Desktop software.You must have fonts that include the euro symbol on your desktop computer. Check these web sites for additional information: http://www.microsoft.com/windows/euro.asp http://til.info.apple.com/techinfo.nsf/artnum/ n22222
Page 179 Frequently Asked Questions HotSync problems ProblemSolution I cannot do a HotSync operation; what should I check to make sure I am doing it correctly?nMake sure the HotSync cable is connected securely. On a Windows computer try these steps: nCheck the Windows system tray to make sure the HotSync Manager is running. If it is not, open Palm Desktop software. nClick the HotSync Manager, choose Setup and click the Local tab. Check that the Serial Port setting displays the correct COM port where your HotSync cable is attached. On a Macintosh try these steps: nMake sure HotSync Manager is enabled. If it is not, double-click the HotSync Manager icon in the Palm folder and enable HotSync Manager on the HotSync Controls tab. nDouble-click the HotSync Manager icon in the Palm folder and then click the Serial Port Settings tab. Make sure Local is selected and that the port selection matches the port where your HotSync cable is attached. I did a HotSync operation, but one of my applications did not synchronize.nOn a Windows computer, click the HotSync Manager and choose Custom. Check that the correct conduit is active. nOn a Macintosh, double-click the HotSync Manager icon. From the HotSync menu, choose Conduit Settings. Select your user name from the User pop-up menu, and check that the correct conduit is active. I am using Outlook as my PIM, but I cannot do a HotSync operation.nClick the HotSync Manager and choose Custom. Check that the correct conduit is active. nCheck that the correct conduit is installed. Reinstall the HotSync Manager and make sure the correct conduit is selected.
Appendix B Page 180 I cannot launch the HotSync Manager.nMake sure you are not running another program, such as America Online, CompuServe, WinFax, or AppleTalk networking that uses the serial port you selected in the Setup dialog box. nBackup the Palm Desktop software, uninstall it, then reinstall it. I tried to do a local HotSync operation, but it did not complete successfully.nMake sure your handheld is seated onto the HotSync cable correctly. nCheck the connection between the HotSync cable and the serial port or USB port on your computer. nMake sure the gold-plated connectors on the HotSync cable and your handheld are clean. Use a pencil eraser to clean them. nRead the HotSync Log for the user account for which you are performing a HotSync operation. nTap the HotSync icon in the Applications Launcher, tap Local above the HotSync icon, and then select Direct Serial from the pick list below the icon. nMake sure the user name you selected in Palm Desktop software matches the user name assigned to your handheld. nMake sure the date on your computer matches the date on your handheld. nCheck the conduit settings in Palm Desktop software. See “Customizing HotSync application settings” in Chapter 5 for details.
Page 181 Frequently Asked Questions I tried to do a local HotSync operation, but it did not complete successfully. (continued)On a Windows computer, try each step in turn: nMake sure HotSync Manager is running. If it is running, close it, and restart it. nMake sure you selected Local from the HotSync Manager menu or the Palm Desktop software menu. nMake sure you selected the correct serial port on the Local tab in the Setup dialog. It should be set to the port where you connected the HotSync cable. nTry a lower baud rate setting on the Local tab in the Setup dialog. nMake sure you aren’t running a program, such as America Online, CompuServe, or WinFax, that uses the serial port you selected in the Setup dialog box. nRight-click the My Computer icon and select Properties. Click the Device Manager tab and double-click Ports. If there is an exclamation point next to the port where you connected the HotSync cable, you have a device conflict. Refer to the documentation that came with your computer to resolve the conflict. On a Macintosh, try each step in turn: nMake sure HotSync Manager is enabled on the HotSync Controls tab in the HotSync Software Setup window. nMake sure you selected Local on the Serial Port Settings tab in the HotSync Software Setup window, and that the Local Setup port matches the port where your HotSync cable is connected. nTry a lower Speed setting on the Serial Port Settings tab. nMake sure you aren’t running a program, such as America Online, fax or telephony software, or AppleTalk networking that uses the serial port you selected in the Serial Port Settings tab.
Appendix B Page 182 I tried to do a modem HotSync operation, but it did not complete successfully.Check the following on your computer: nMake sure your computer is turned on and that it does not shut down automatically as part of an energy-saving feature. nMake sure the modem connected to your computer is turned on and is connected to the outgoing phone line. nMake sure the modem you are using with your handheld has an on-off switch. Your handheld cannot “wake up” a modem that has an auto-off feature. nMake sure the modem is connected properly to a serial port or USB port on your computer and that it is connected to the incoming phone line. On a Windows computer, check the following: nMake sure Modem is checked in the HotSync Manager menu. nConfirm that the Setup String in the Setup dialog box configures your modem correctly. You may need to select a different Modem Type or enter a custom Setup String. Most modems have a Setup String that causes them to send initial connection sounds to a speaker. You can use these sounds to check the modem connection. nConfirm that the Speed setting in the Setup dialog box works for your modem. If you have problems using the As Fast As Possible option or a specific speed, try using a slower speed. nMake sure you are not running another program, such as WinFax, CompuServe, or America Online that uses the serial port you selected in the Setup dialog box. nMake sure your modem resets before you try again. (Turn off your modem, wait a minute, then turn it back on.)
Page 183 Frequently Asked Questions I tried to do a modem HotSync operation, but it did not complete successfully. (continued)On a Macintosh, check the following: nMake sure Modem is selected on the Serial Port Settings tab in the HotSync Software Setup window. nYou may need to select a different Modem type or enter a Custom setup string on the Serial Port Settings tab. Most modems have a setup string that causes them to send initial connection sounds to a speaker. You can turn on the Modem Speaker option and use these sounds to check the modem connection. nMake sure you are not running another program, such as America Online, fax or telephony software, or AppleTalk networking that uses the serial port you selected in the Serial Port Settings tab. nMake sure your modem resets before you try again. (Turn off your modem, wait a minute, then turn it back on.) Check the following on your handheld: nConfirm that the telephone cable is securely attached to your modem. nMake sure the dialing instruction dials the correct phone number. nIf you need to dial an outside line prefix, make sure you selected the Dial Prefix option on your handheld and entered the correct code. nIf the telephone line you are using has Call Waiting, make sure you selected the Disable call waiting option under Modem Sync Phone Setup on your handheld and entered the correct code. nMake sure the telephone line you are using is not noisy, which can interrupt communications. nCheck the batteries in your modem and replace them if necessary.
Appendix B Page 184 I can’t perform an IR HotSync operation.nOn a Windows computer, be sure the HotSync Manager is running and the Serial Port for local operations is set to the simulated port for infrared communication. See “IR HotSync operations” in Chapter 5 for details. nOn a Macintosh, make sure the infrared communications extensions have been installed in the Extensions folder inside the System Folder. Next, open the HotSync Software Setup window and be sure HotSync Manager is enabled and that the Local Setup Port is set to PalmConnect ® USB. See “IR HotSync operations” in Chapter 5 for more information. nOn your handheld, be sure the HotSync application is set to Local, with the option IR to a PC/Handheld. nBe sure the IR port of your handheld is aligned directly opposite to, and within a few inches of, the infrared device of your computer. nIR HotSync operations do not work after you receive a low battery warning. Check the batteries in your handheld and replace them if necessary. When I press the button on the HotSync cable, nothing happens on Palm Desktop software and my handheld times out.nClose and restart HotSync Manager on your computer. n Make a copy of your Palm folder. Uninstall, then reinstall Palm Desktop software. nTurn on your handheld and tap the Applications icon. Tap the HotSync icon, then tap Local.