Palm I705 Wireless Handheld Instructions Manual

Resetting your handheld
201
3.From the Users pop-up menu, select the appropriate user name.
4.Select an application from the list.
5.Click Conduit Settings, and do one of the following:
The MyPalm Update conduit: Set update options. Enter your Username and 
Password, and select the check box to set these options as a default. 
Other applications: Click Macintosh overwrites handheld.
Changing the HotSync setting from the default affects only the next HotSync 
operation. Thereafter, the HotSync Actions...

Appendix A Maintaining Your Handheld
202 

203
APPENDIX B
Frequently Asked Questions
If you encounter a problem with your handheld, do not call Technical Support 
until you have reviewed the following list of frequently asked questions, and you 
have also reviewed the following:

The README file located in the folder where you installed the Palm™ Desktop 
software on Windows your computer or on your installation CD for Macintosh 
users 

The Palm Desktop online Help

The Palm Desktop software for the Macintosh User’s Guide located in the...

Appendix B Frequently Asked Questions
204
Software installation problems
The Palm Desktop Installer Menu 
did not appear when I inserted the 
CD-ROM into my Windows 
computer.1.Click the Start button.
2.Choose Run from the Start menu.
3.Click Browse.
4.Locate your CD-ROM drive and select the Setup.exe file. 
5.Click Open.
6.Click OK.
I cannot install Palm Desktop 
software on my Windows computer.Try the following:
1.Disable any virus scanning software on your computer.
2.Press CTRL-ALT-DELETE and end all...

Operating problems
205
Operating problems
I don’t see anything on my 
handheld’s screen.Try each of these in turn:

Press an application button to ensure your handheld is 
turned on.

Tap the Contrast icon   in the upper-right corner of the 
Graffiti
® writing area. If the Contrast dialog box appears, 
adjust the contrast by holdin g dow n the up scroll bu tton  for 
a few seconds. If this doesn’t work, hold the down scroll 
button for a few seconds.

If your handheld was exposed to cold, make sure it is...

Appendix B Frequently Asked Questions
206
Tapping and writing problems
My handheld does not vibrate when 
alarms occur.Check the Alarm Vibrate setting. See “Alarm vibrate and 
indicator light settings” in Chapter 17.
My handheld has frozen. Perform a soft reset. See “Resetting your handheld” in 
Appendix A.
When I tap the buttons or screen 
icons, my handheld activates the 
wrong feature. Calibrate the screen. See “Digitizer preferences” in Chapter 17.
When I tap the Menu icon  , 
nothing happens.Not all...

Wireless problems
207
Wireless problems
The signal strength is weak.You can monitor the transmission signal strength using the 
Signal Strength bar graph and text message on the Wireless 
Preferences screen. See “Monitoring the transmission signal” 
in Chapter 4 for more information. Monitor the signal strength 
while you try the following solutions:

Move away from your original location, five to ten feet in 
any direction.

If you’re indoors, stand near a window, or move outdoors.

Open metal blinds on...

Appendix B Frequently Asked Questions
208
Application problems
I can’t access a web clipping 
application.
Make sure the radio is on and within range by verifying the 
indicator light is flashing green. See “Using the indicator 
light” in Chapter 4.

Try to access the MyPalm™ mobile portal by pressing the 
Wireless button.
–If you can access the MyPalm mobile portal, network 
service is available. It may be that the web clipping 
server currently is not accessible. Try again later.
–If you cannot access...

HotSync problems
209
HotSync problems
I cannot do a HotSync operation; 
what should I check to make sure I 
am doing it correctly?
Make sure the HotSync cradle is connected securely.
On a Windows computer try these steps:

Check the Windows system tray to make sure the HotSync 
Manager is running. If it is not, open Palm Desktop 
software.

Make sure you selected Local USB or Local Serial, as 
appropriate, from the HotSync Manager menu.

If you are using the serial cradle, make sure you selected the...

Appendix B Frequently Asked Questions
210
I tried to do a local HotSync 
operation, but it did not complete 
successfully.
Make sure your handheld is seated in the cradle correctly.

Check the connection between the HotSync cradle and the 
USB or serial port on your computer.

Make sure the user name you selected in Palm Desktop 
software matches the user name assigned to your handheld.

Make sure the date on your computer matches the date on 
your handheld. 

Read the HotSync Log for the user account...