OKI B6500 User Manual
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B6500 User’s Guide> 111 ROS Failure Error message displayed for ROS failure. SELECT to Format User prompt displayed when unformatted disk detected. Service Error Report Service errors (“Service Error xx”). Toner Low Toner cartridge is low Toner Missing Error message displayed when Toner cartridge is missing. Toner Out Toner Out message. Too Many Filters Too many filters defined. Tray 1 Missing Warning message displayed when Tray 1 is missing Tray 2 Missing Warning message displayed when Tray 2 is missing Tray 3 Missing Warning message displayed when Tray 3 is missing Tray 4 Missing Warning message displayed when Tray 4 is missing User FLASH String used to describe FLASH used for USER storage. User FLASH Error Displayed when unformatted disk detected. Waiting Printer has completed processing data, but has not detected end-of-job. Warming Up Displayed when printer is “Warming Up”. Write Status display for file status “Write xx” (where xx is percentage received). Message Condition/Reason/Action Downloaded From ManualsPrinter.com Manuals
B6500 User’s Guide> 112 Network Related Troubles Using TCP/IP This section describes how to identify the cause and fix an error when a problem occurs in the TCP/IP environment. For the troubles that occur in other environments, refer to the Network Print Environment User Guide. When the printer is not printing This section explains how to fix the printer status when “Unable to print (xxxx Error)” appears in the window displayed by clicking [Start] > [Settings] > [Printers]. Cause Verification Action The printer and the computer are connected to different networks. Check with your network system administrator to verify that the network connecting the computer and that connecting the printer are linked by a router or a gateway. Connect this printer directly to the network connecting the computer. An error has occurred in the network between the computer and the printer. Connection cannot be established. “Unable to print (NetworkError)” is displayed. Ask your network system administrator to check the network for errors. Downloaded From ManualsPrinter.com Manuals
B6500 User’s Guide> 113 The printer is switched off after a print instruction has been sent from a computer. Or the print instruction is sent to the printer which is switched off. “Unable to print (NetworkError)” is displayed. Check whether the printer is switched on. Switch on the printer. Print instructions from multiple computers are sent to the printer at the same time. “Unable to print (NetworkError)” is displayed. None (Printing will be resumed automatically). Printing files cannot be spooled due to insufficient disk capacity of the computer. “Unable to print (SpoolError)” is displayed. Double- click [My Computer] and right-click the disk (example: C drive) installed with Windows ® 98, Windows® Me. Select [Properties] from the menu displayed and then check the free space available. After deleting unnecessary files to increase the free space available, select [Pause] from the [Documents] menu of the [Printers] window to enable printing to restart. Cause Verification Action Downloaded From ManualsPrinter.com Manuals
B6500 User’s Guide> 114 For Windows NT 4. 0/Windows 2000/Windows XP When the printer is not printing Cause Verification Action Incorrect IP address. Ask your network administrator to check that the IP address is correct. Specify the correct IP address for the printer. When [LPD Spool] is set to [Memory], the print data sent from a computer in a single print instruction has exceeded the upper limit of the receiving capacity. Check the memory capacity of [LPD Spool] and compare it with the print data which was sent in the single print instruction. 1. If a single file of print data has exceeded the upper limit of the memory capacity, divide the file into smaller ones and try again. 2. If multiple files have exceeded the upper limit of memory capacity, reduce the number of files to be sent at one time. An irrecoverable error has occurred during printing. Check if an error is displayed on the control panel. Switch off and then on the printer. The transport protocol is different from that of the computer. Check the selected transport protocol. Select the same transport protocol as that of the computer. Downloaded From ManualsPrinter.com Manuals
B6500 User’s Guide> 115 Using Printer Web Page Symptom Reason/Action Cannot be connected to Printer Web Page. Is the printer working correctly? Check if the power of the printer is switched on. Is Printer Web Page enabled? Print out the [System Settings List] to check. Is the URL correctly entered? Check the URL again. If connection fails, enter the IP address to connect. Is the proxy server used? Some proxy servers do not allow this feature. Try connection without using the proxy server. Refer to:• Online Help for the web browser The “Please wait” message is displayed throughout the Web browser. Wait for a while as instructed. If the problem persists, refresh the Web browser. If nothing happens, check if the printer is working properly. The [Refresh] button is not working. Are you using the supported OS and Web browser? Refer to “Checking/Managing the Printer Status on the Computer” on page 123 to check whether the OS and web browser you are using are supported. Selecting the left frame menu does not change the display. The screen display is distorted. Change the window size of the web browser. The latest information is not displayed. Click [Refresh]. The new settings were not reflected by clicking the [Submit] button. Is the entered value correct? If an invalid value is entered, it will be automatically changed to a value within the range. Downloaded From ManualsPrinter.com Manuals
B6500 User’s Guide> 116 Clicking the [Submit] button prompts messages such as “no data” or “the server has returned invalid or unrecognizable response”. Are the user name and password correct? Enter the correct user name and password. Switch off and then on the printer. Symptom Reason/Action Downloaded From ManualsPrinter.com Manuals
B6500 User’s Guide> 117 Mail Related Troubles This section explains how to fix the troubles when the mail notification services and E-mail Printing features are used. Symptom Reason/Action Cannot perform E-mail printing. Check the following settings: • Is the printer e-mail address specified? • Is [Enable] set for [Receive E-mail]? • Are the SMTP server IP address and POP3 server IP address (if [POP3] is selected as the receive protocol) specified correctly? • Are the POP user name and password specified correctly? Are the SMTP server and POP server working correctly? Check with your network administrator. During E-mail printing, the attached PDF file was not printed. If the memory capacity is insufficient, it may not be printed. If you print big attachments frequently, we recommend adding memory. During mail notification services, the printer status was not notified by e-mail. Check the following settings: • Is the printer e-mail address specified? • Is [Enable] set for [Mail Notice Service]? • Are the SMTP server IP address and POP3 server IP address (if [POP3] is selected as the receive protocol) specified correctly? • Are the POP user name and password specified correctly? • Are the items to be notified set correctly? • Are the destination e-mail addresses entered correctly? Are the SMTP server and POP server working correctly? Check with your network administrator. Downloaded From ManualsPrinter.com Manuals
B6500 User’s Guide> 118 Daily Care Replacing the Drum/Toner Cartridge The drum/toner cartridge includes the toner and the photosensitive drum. When it is about time to replace the drum/toner cartridge, the following message will appear on the control panel. NOTE >The possible number of pages that can be printed with the drum/toner cartridge is the number of pages printed continuously at a print ratio of 5% using A4 size paper. >The possible number of pages that can be printed differs according to factors such as the print contents, paper size, paper type, environment used, and the frequency of switching on/off the power of the machine. >If you continue to print with a drum/toner cartridge whose replacement is long overdue, it may affect the functions of this machine, such as the print quality. It is recommended to install a new drum/toner cartridge. >You can set whether to stop printing when the drum/toner cartridge is due for replacement. After the message is displayed, you can continue to print normally for about 100 sheets. During this period, prepare a new drum/toner cartridge.When this message is displayed, replace the drum/toner cartridge. Printing stops Ready to print Repl. Drum/TonerReplace Drum/ Toner Cartridge Downloaded From ManualsPrinter.com Manuals
B6500 User’s Guide> 119 Caution on Handling the Drum/Toner Cartridge When handling the drum/toner cartridge, take note of the following points: WARNING >Never throw a drum/toner cartridge into an open flame. It can cause an explosion and you can get burnt. •Do not subject it to direct sunlight or strong light. •When installing the drum/toner cartridge, select a location not subject to strong light and try to finish the installation within 5 minutes. •Do not touch the surface of the photosensitive drum. Do not let the drum/toner cartridge stand or place it upside down. The drum might be damaged. •A drum shutter protects the photosensitive drum from light. Do not open the drum shutter. •Although the toner is not harmful to the body, wash it off immediately if your hands or clothes are stained with it. •It is recommended to use the drum/toner cartridge within 1 year after opening it. Replacing the Drum/Toner Cartridge 1.Remove any output paper and open cover A. NOTE >When the offset catch tray (optional) is installed, fold the tray first before opening cover A. Important: •Do not touch any parts inside the printer. Downloaded From ManualsPrinter.com Manuals
B6500 User’s Guide> 120 2.Hold the drum/toner cartridge by the grip and pull it out slowly. NOTE >To prevent the toner from dirtying the floor, lay a piece of paper on the floor first before putting the drum/toner cartridge down. 3.Take the new drum/toner cartridge out of the packaging box and shake it 7 to 8 times as shown in the diagram. Important: •If the toner is not evenly spread out, the print quality may be reduced. Also, if you did not shake the drum/toner cartridge well, there may be operating noise or the interior of the cartridge may be damaged during operation. •Do not touch the surface of the photosensitive drum. 4.Place the drum/toner cartridge on a flat surface and pull out the seal horizontally. Important: •When pulling out the seal, pull it out horizontally. The tape might break if it is pulled out diagonally. •After the seal has been pulled out, do not shake or bump the drum/toner cartridge. 5.Hold the drum/toner cartridge by the grip and insert it into the slot inside the printer. Important: •Do not touch any parts inside the printer. •Ensure that the drum/toner cartridge is firmly set. •After opening cover A, remove any dust or stains inside the printer with a dry clean cloth. Downloaded From ManualsPrinter.com Manuals