Nortel Networks IpView Software Wallboard Instructions Manual

							Configuring ipView  21 
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
Graphing Tab 
The Graphing Tab is shown below, in Diagram 20. 
 
Diagram 20: Configuration – Graphing Tab. 
Trend Graph Colours 
The colours used in the History View trend graph for the Maximum and Minimum portions of 
the histograms can be defined.    
The colours currently being used are displayed.  
To specify the colour used for the Minimum portion of the trend graph columns, click on the 
Change  button beside the Minimum Colour option. 
 
To specify the colour used for the Maximum portion of the trend graph columns, click on the 
Change button beside the Maximum Colour option. 
  
						

							Configuring ipView 
Nortel Networks ipView Software Wallboard Set Up and Operation Guide  Issue 04 
22
Summary Options 
Display Range  
Summaries can be configured to show the previous 12 hours or the previous 24 hours.    
Select either 12 Hour or 24 Hour  from the Display Range  drop-list. 
 
Re-play Duration  
The most recent summary can be replayed by right-clicking on the  ipView  icon in the tooltray, 
and selecting the Re-play Summary option.    
When you select to Replay All, the Incoming Summary, Outgoing, Abandoned and Grade of 
Service summaries are displayed in turn.    
You can specify the period each of these summaries is displayed for, by selecting  10 sec, 15 
sec, 20 sec, 25 sec or 30 sec from the  Re-play Duration  drop-list. 
 
Sound Options 
When a parameter enters an alarm state, or a Summary is received (or replayed)  ipView  will 
provide an audible alert.    
!
Note that this is dependant on the System Manager specifying in the Configuration 
of the Nortel Networks Call Center Reporting application that your SoftBoard 
should receive audible alerts. 
The audible alert can be configured to be a simple default bleep or a sound file (.WAV) can be 
specified.  Different (or the same) sound files can be played for Alarm alerts and Summary 
alerts.  
The audible alert can also be turned off.  To turn off the audible alert, click the radio button 
beside the ‘crossed speaker’ icon.   
To specify whether to play the default bleep or a sound file click on either the  Default 
Bleep option radio button or the  Sound File option radio button. 
 
!
Note that the way your PC reacts to the default bleep depends on the way your 
Sounds have been mapped within your PC.  For example, Microsoft Themes may 
re-map your sounds in such a way that the default bleep is inaudible.  If you 
cannot hear the default bleep option, use the Sounds option within Control Panel 
to map the default system sound to something which is audible on your PC.  
The sound of the default bleep also depends on whether your PC is fitted with an 
internal speaker or a ceramic buzzer.  One some PCs the default bleep is a barely 
audible ‘click’ sound.  In these circumstances it is preferable to play a sound file.  
						

							Configuring ipView  23 
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
If you select the  Sound File option, the Alarm File  and Summary File Browse  
buttons become active.  They become inactive if the  Default Bleep option is selected. 
 
When the Sound File option is selected the  Browse buttons can be used to browse your hard 
disk to select a sound file (.WAV) that you wish to use as the Alarm or Summary audible alert. 
  
						

							Configuring ipView 
Nortel Networks ipView Software Wallboard Set Up and Operation Guide  Issue 04 
24
Echoing Tab 
The Echoing Tab is shown below, in Diagram 21. 
 
Diagram 21: Configuration – Echoing Tab 
Data Echoing Options 
The ipView  running on one computer can be configured to send any information it receives to 
other copies of  ipView  running on other computers, or to  ipView  physical (hardware) 
wallboards.    
This is called  ‘echoing’.    
There is no limit to the number of copies of  ipView  (or ipView  physical wallboards) that can be 
echoed to.   
						

							Configuring ipView  25 
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
To configure  ipView  to echo to other wallboards, click the  Send to other wallboards 
option checkbox, to place a tick in the checkbox.  (When this option is checked, the  Data 
Echoing IP Address List and its Add and  Remove  buttons become active.) 
Port Number 
You will not normally need to change this value. 
 
This is the Port number on which the  ipView  software will listen for incoming data, and which it 
uses to echo to other wallboards.  It may require changing if you wish to address wallboards that 
are on the other side of a firewall, and your network administrators have decided on a particular 
range of Port numbers which software must use in order to communicate through the firewall.  
If your network administrator advises you to change your Port number to a new value, overtype 
the old value and click the  Apply button.   
 
Note that you must close down and restart  ipView  before the new setting will take place. 
Data Echoing IP Address List 
This is used to hold the list of IP addresses that you want  ipView  to echo to. 
 
To add a new entry to the list, type it into the dotted edit field above the  Add and  Remove  
buttons, and then click the  Add button. 
 
To remove an entry from the list, highlight it in the list and then click the  Remove button. 
 
!
Note that if you want to turn echoing off, you do not need to remove all of the 
entries from the list.  All you have to do is to un-check the  Send to other 
wallboards checkbox. 
Note that ipView  expects the IP Addresses in the Data Echoing IP Address List to remain 
constant.  If they are altered then the Data Echoing IP Address List should be amended to match.  
This will not happen without manual intervention on a physical Wallboard.  However, if the 
Wallboard being echoed to is an  ipView  Software wallboard running on a PC that uses DHCP to 
obtain its IP Address, then the IP Address of the PC could be subject to change.  DHCP enabled 
PCs usually receive the same IP Address each time they re-boot.  However, if the PC has been 
turned off for a period in excess of the IP Address lease time for your network and the IP 
Address has been allocated to another PC, then it will receive a new IP Address.  
!
If the IP Address of a physical Wallboard or an ipView Software Wallboard changes, 
the Data Echoing IP Address List must be updated to reflect the new IP Address of 
the Wallboard device.  
						

							Configuring ipView 
Nortel Networks ipView Software Wallboard Set Up and Operation Guide  Issue 04 
26
Index 
.
.WAV sound files, 22, 23 
A
About ipView, 16, 17 
Alarm Sound File, 23 
Alarm State, 9, 10, 11, 12, 20, 22 
Always On Top, 20 
Audible Alert, 4, 9, 22, 23 
Audible Alerts - turning off, 22 
C
Configuration Property Pages, 16, 18 
Configuring ipView, 3, 16, 18, 19, 20 
Configuring Nortel Networks Call Center 
Reporting, 4, 8, 22 
Confirm Close Dialog, 10 
D
Data Echoing, 19, 24, 25 
Default Bleep, 22, 23 
DHCP, 25 
Display Range, 22 
E
Echoing Tab, 18, 19, 24 
G
Graphing Tab, 18, 21 
Graphs, 14, 15, 16, 18 
H
History View, 13, 14, 21 
How this guide is organized, 3 
How to use this guide, 3 
I
Installing ipView, 3, 4, 5, 6 
IP Address, 8, 17, 25 
ipView Icon, 8 
L
Languages, 4, 5, 6, 7 
Long View, 11, 12, 13, 14, 15, 19, 20 
M
Maximum Colour, 21 
Message View, 12, 13 
Minimum Colour, 21 
N
Never On Top, 20 
Nortel Networks Call Center Reporting, 4, 
5, 6, 7, 8, 9, 11, 12, 14, 15, 17, 22 
Nortel Networks Call Center Reporting Set 
Up and Operation Guide,4
O
On Top For Alerting, 20 
On-Line Help, 4 
Open at default location, 20 
Open at last location, 20 
Operating System Compatibility, 5 
Operating System Requirements, 5 
P
Parameter Abbreviations, 5, 9, 11, 13, 19 
Parameter Descriptions, 5, 11, 13, 19 
Parameter View, 13 
PC Requirements, 5 
R
Re-play Duration, 22 
Re-play Summary, 16, 22 
Right-Click Menu, 11, 18 
S
Short View, 8, 9, 11, 12, 13, 14, 15, 19, 20 
Shutting Down ipView, 10, 17 
Starting ipView, 8 
Summary Sound File, 23 
Summary View, 14, 15  
						

							Index  27 
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
System Overview, 3, 4 
T
TCP/IP protocol, 5, 6 
Tip, 9 
Tooltray, 15, 22 Tooltray Icon, 15 
Tooltray Menu, 15, 16 V
View Tab, 18, 19