Nortel Networks IpView Software Wallboard Instructions Manual

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Long View 
You can set  ipView  to operate in another view, called Long View.  In Long View the two-letter 
abbreviations for the parameters are replaced by longer descriptions.  When you first start to use 
ipView  you may find it convenient to use the Long View until you become familiar with the 
parameters that are being sent to you from the Nortel Networks Call Center Reporting.  
To select Long View, right-click in the  ipView  window and a small menu will appear.  See 
Diagram 7.  
Diagram 7: The Right-Click Menu,  Set Long View highlighted. 
 
The first option is Set Long View .Selecting this will cause  ipView  to adjust its view to the 
Long View.  See Diagram 8, below. 
 
Diagram 8: Long View. 
 
As you can see in Diagram 8, the abbreviations have been replaced by longer descriptions which 
inform you of the exact nature of the value which is being displayed.  
Parameters which go into the alarm state are displayed in the Long View in the same manner as 
they are displayed in the Short View.  See Diagram 9.  
						

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Diagram 9: Long View with a Parameter in the Alarm State 
Message View 
If Nortel Networks Call Center Reporting sends a message to the ipView  SoftBoard it is 
displayed in the Message View window.  See Diagram 10.  (Message View windows will appear 
whether  ipView  is currently in Short View or Long View.) 
 
Diagram 10: Short View with a Message View window. 
 
Messages may be sent from the Nortel Networks Call Center Reporting if:  
Aparameter goes into the alarm state and has a message associated with it 
 
 Ascheduled message has been set to go at a certain time and that time has been 
reached 
 
 The System Manager or Skillset Supervisor decides to send a one-off message 
 
All of these messages will be displayed in a Message View window.    
						

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The Message View window will be automatically removed when the message has been displayed 
for a short period. 
Parameter View 
By clicking with the left mouse button on one of the parameter values (that is, on the digits not 
the abbreviation or description) the Parameter View window will be activated.  
This will display the chosen parameter value in a large font so that an important parameter can 
be more easily monitored by a busy Agent.  They need only glance at  ipView  to see the 
important parameter’s current value.    
Diagram 11 shows the Parameter View window with  ipView  in Long View.  (Of course, the 
Parameter View window can be activated in either Long View or Short View.)  
Diagram 11: Parameter View window in Long View. 
 
To close the Parameter View window, click once more on the selected parameter value.    
Note: You do not have to close the Parameter View to change the displayed parameter. With the 
Parameter View displayed, to display a different parameter within the Parameter View window 
click with the left mouse button on the new parameter value. 
History View 
By clicking with the left mouse button on one of the parameter abbreviations or descriptions the 
History View window will be activated.  
This will display a histogram representing the chosen parameter showing a column representing 
the minimum and maximum values for each minute, for up to 15 minutes.    
This allows the Agent to see the current trend for a selected parameter.   
						

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As each minute passes a new column will be added to the right hand end of the graph 
representing the minute which most recently expired.  Previous columns will move to the left to 
make room for the new column.   
Diagram 12 shows History View graph with ipView  in Short View.  (Of course, the History 
View window can be activated in either Long View or Short View.)  
Diagram 12: History View with  ipView  in the Short View. 
 
To close the History View window, click once more on the selected parameter abbreviation or 
description.    
Note: You do not have to close the History View to change the displayed parameter trend. With 
the History View displayed, to display a different parameter trend within the History View 
window click with the left mouse button on the new parameter abbreviation or description. 
Summary View 
When the Nortel Networks Call Center Reporting application sends a summary to the 
wallboards, it sends the daily and hourly totals for the following parameters:  
Incoming Calls 
Outgoing Calls 
Abandoned Calls 
Grade of Service 
 
When a summary is received by  ipView ,it stores the hourly values so that when subsequent 
summaries are displayed by  ipView  it can show a series of four graphs showing the trend of the 
daily values of each of these parameters in turn.  
Diagram 13 shows a montage of the various graphs that are displayed.  (Only one graph is 
displayed at a time.  After a short duration the displayed graph is replaced by the next one.)   
						

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The Summary View window will display itself whenever a summary is received from the Nortel 
Networks Call Center Reporting application, whether  ipView  is in Long View or Short View. 
 
Diagram 13: Montage of Summary Graphs with  ipView  in Short View. 
 
There is no need to manually close the Summary View.    
Once the final graph has been displayed for a short period the Summary View will be closed 
automatically.  
!
Note that the parameter values are removed for the duration of the summary.  They 
will be re-displayed when the MIS next sends information to  ipView .
Tooltray Icon 
When  ipView  is running, a small  ipView  icon is placed in the Tooltray at the bottom right hand 
corner of the PC desktop, as shown in Diagram 14.  
Diagram 14: Typical Tooltray with the  ipView  icon next to the digital clock. 
 
Right-clicking with the mouse on the  ipView  tooltray icon will cause the menu shown in 
Diagram 15 to appear.   
						

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Diagram 15: Tooltray Menu. 
 
Re-play Summary 
Selecting this option causes the Re-play Summary sub-menu to appear, as shown in Diagram 16. 
 
Diagram 16: Re-play Summary sub-menu. 
 
These options allow you to re-play the most recently received summary.  You can choose to 
view All of the graphs again, or just select to re-play a single graph of interest, either: 
Incoming, Outgoing, Abandoned  or Grade of Service .
Configuration 
Selecting this option allows you to have access to the  ipView  Configuration Property Pages.  
Configuration is described in the section Configuring  ipView ,on Page 18. 
About ipView 
Selecting this option causes the dialog shown in Diagram 17 to appear.  The details of your 
version of  ipView  may differ slightly than those shown here. 
  
						

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Diagram 17:  ipView  About Box 
 
!
In order for the System Manager to configure your copy of  ipView  within Nortel 
Networks Call Center Reporting, they will need to know the IP Address of your 
PC.  The  ipView  About box provides a simple and quick way of discovering your 
IP Address. 
Close ipView 
Selecting this option starts the shut-down process, in exactly the same fashion as if the button 
top-right on the  ipView  window had been clicked.  (See Shutting Down  ipView ,page 10). 
  
						

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Configuring ipView 
Introduction 
Many of the properties of ipView  can be changed or customized, and  ipView  will remember the 
settings you have changed and will use these the next it is started.   
The settings and options are all located within the  ipView  Configuration property Pages. 
Accessing the Configuration Property Pages 
To access the Configuration Property Pages, right-click in the  ipView  window and a small menu 
will appear.  See Diagram 18.  
Diagram 18: The Right-Click Menu,  Configuration highlighted. 
 
The second option is  Configuration.Selecting this will cause the  ipView  Configuration 
Property Pages to appear.  (See Diagram 19.) There are three tabs within the  ipView  
Configuration Property Pages.  The options which can be selected and set are grouped together 
under these headings:  
View 
Graphing 
Echoing 
 
The View Tab groups together options which relate to  ipView sappearance and position on the 
PC desktop.  
The Graphing Tab groups together options which relate to ip Viewsgraphs and sounds. 
  
						

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The Echoing Tab groups together the options which control the echoing of the received data to 
other wallboards.  
View Tab  
The View Tab is shown below, in Diagram 19. 
 
Diagram 19: Configuration – View Tab. 
 
View Options 
ipView  can be viewed either in Short View or Long View. 
 
In Short View abbreviations are used to display the parameter identity and in Long View more 
complete text descriptions are used to display the parameter identity.  
Most users start by using Long View for a few days until they get to know which parameters are 
being sent to them.  Then they change to Short View, as this takes up less screen area.    
						

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You can choose which view you prefer ipView  to start up in each time  ipView  is launched. 
 
To have  ipView  start up in the Short View, click the  Short View option radio button. 
To have ipView  start up in the Long View, click the  Long View option radio button. 
Always On Top Options 
When you have several programs running on your desktop their windows will overlap so that 
only a portion of some windows will be visible, because other windows are ‘in front’ or ‘on top’ 
of them.    
Some smaller programs may be completely obscured by other larger windows.  
The way in which  ipView  positions itself with respect to the windows of other programs can be 
specified.  The options are: 
Always On Top 
The ipView  window is always visible, it stays ‘in front’ of all other application windows, even 
when the other applications are the currently active window.    
This allows you to be using a full-screen application and still see the  ipView  window. 
Never On Top 
The ipView  window is only visible when there are no other applications or windows opened ‘on 
top’ or ‘in front’ of it.  
On Top For Alerting 
This option behaves like the Never On Top option, except that if  ipView  receives either a text 
message or a summary, or a parameter goes into the Alarm state, the  ipView  window will move 
to the front so that you can see it.    
Using any of the windows of the other applications causes them to move in front of the  ipView  
window once again. 
Last Position Options 
ipView  can be configured to start up at either its default location (top-right on the desktop) or the 
screen position at which  ipView  was previously closed down. 
 
To have  ipView  start up at its last screen location, click the  Open at last location 
option radio button. 
 
To have ipView  start up in the default location, click the  Open at default location 
option radio button.