Nortel Networks IpView Software Wallboard Instructions Manual

Nortel Networks ipView Software Wallboard 
Set Up and Operation Guide 
www.nortelnetworks.com
©2002 Nortel Networks 
P0988907 Issue 04 (06)
  

Table of Contents 
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
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Table of Contents 
How to use this guide........................................................................ 3 
Introduction ............................................................................................................. 3 
How this guide is organized .................................................................................... 3 
System Overview...

How To Use This Guide  3 
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
How to use this guide 
Introduction 
This guide is designed to assist a System Manager in the installation, set up and operation of 
Nortel Networks  ipView  Software Wallboards. 
 
Use this guide as an ongoing reference.  This chapter tells you what to expect as you read this 
guide and how information in this guide is presented. 
How this guide is organized 
The Nortel Networks ip View Software...

System Overview 
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System Overview 
Introduction 
Nortel Networks ipView  Software Wallboard is a Windows® software application that provides 
asoftware based IP enabled wallboard on the PC desktop of Call Center Agents.  
 
Nortel Networks  ipView  Software Wallboard is often referred to as the  ipView  SoftBoard. 
Overview 
Call Center Statistics and Messages from the Nortel Networks Call Center Reporting application 
are...

System Overview  5
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
For example, you may have your Nortel Networks Call Center Reporting application operating in 
the French language, and have a mixture of English speaking and French speaking Agents.  
You could install a mixture of  ipView  SoftBoards, in English and French, amongst your Call 
Center Agents, as appropriate.   
Although (in our example) the Nortel Networks Call Center Reporting application will transmit...

Installing ipView 
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Installing ipView  
Installation of the ipView Software Wallboard 
You can install the ipView  SoftBoard onto any PC Desktop that is connected via the network to 
the Nortel Networks Call Center Reporting Master Client PC, with the TCP/IP protocol.    
Note that you can have the  ipView  SoftBoard operating in English, French, Spanish, Italian or 
German.   
It does not have to operate in the same...

Installing ipView  7
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
9.  Several progress bars appear as the installation routine prepares itself.  Presently the 
Nortel Networks ipView SoftBoard  language selection dialog appears. Select the 
language you wish to install, and then click  OK.
10. The  ipView  Splash Screen and the Welcome screens appear. 
 
11. The  Choose Destination Location  window appears. 
 
12. Click Next to accept the default location. To change the...

Using ipView 
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Using ipView 
Starting the ipView SoftBoard 
Double-click on the ipView  icon on the PC desktop.   
Short View 
The ipView  window will appear.  The first time you start  ipView  it will open in its default view, 
which is the Short View (Diagram 1).  
Diagram 1:  ipView  First Time Start Up 
 
!
Note that each time you start  ipView  the parameter values will be blank until 
ipView  has received some data...

Configuring ipView  9
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
Diagram 2: Typical ipView  Display. 
 
To better understand what the abbreviations represent, point to one of the abbreviations and you 
will see a ‘tip’.  See Diagram 3.  
Diagram 3: Short View With a ‘Tip’ 
 
If the System Manager of the Nortel Networks Call Center Reporting has set a threshold for any 
of the parameters which are being displayed on your copy of  ipView  and one of those parameters...

Using ipView 
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Diagram 4: Short View with a Parameter value in Alarm. 
Shutting Down ipView 
To shut down ipView ,left-click with the mouse on the button top-right in the  ipView  window, as 
shown in Diagram 5.  
Diagram 5:  ipView  Close Button. 
 
You will be presented with a small dialog box asking you to confirm that you wish to close down 
your copy of  ipView ,as shown below in Diagram 6.   
Diagram 6: Confirm Close...