Nortel Networks IpView Software Wallboard Instructions Manual

Configuring ipView  11 
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
Long View 
You can set  ipView  to operate in another view, called Long View.  In Long View the two-letter 
abbreviations for the parameters are replaced by longer descriptions.  When you first start to use 
ipView  you may find it convenient to use the Long View until you become familiar with the 
parameters that are being sent to you from the Nortel Networks Call Center Reporting.  
To select Long...

Using ipView 
Nortel Networks ipView Software Wallboard Set Up and Operation Guide  Issue 04 
12
Diagram 9: Long View with a Parameter in the Alarm State 
Message View 
If Nortel Networks Call Center Reporting sends a message to the ipView  SoftBoard it is 
displayed in the Message View window.  See Diagram 10.  (Message View windows will appear 
whether  ipView  is currently in Short View or Long View.) 
 
Diagram 10: Short View with a Message View window. 
 
Messages may be sent from the Nortel...

Configuring ipView  13 
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
The Message View window will be automatically removed when the message has been displayed 
for a short period. 
Parameter View 
By clicking with the left mouse button on one of the parameter values (that is, on the digits not 
the abbreviation or description) the Parameter View window will be activated.  
This will display the chosen parameter value in a large font so that an important parameter can...

Using ipView 
Nortel Networks ipView Software Wallboard Set Up and Operation Guide  Issue 04 
14
As each minute passes a new column will be added to the right hand end of the graph 
representing the minute which most recently expired.  Previous columns will move to the left to 
make room for the new column.   
Diagram 12 shows History View graph with ipView  in Short View.  (Of course, the History 
View window can be activated in either Long View or Short View.)  
Diagram 12: History View with  ipView...

Configuring ipView  15 
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
The Summary View window will display itself whenever a summary is received from the Nortel 
Networks Call Center Reporting application, whether  ipView  is in Long View or Short View. 
 
Diagram 13: Montage of Summary Graphs with  ipView  in Short View. 
 
There is no need to manually close the Summary View.    
Once the final graph has been displayed for a short period the Summary View will be closed...

Using ipView 
Nortel Networks ipView Software Wallboard Set Up and Operation Guide  Issue 04 
16
Diagram 15: Tooltray Menu. 
 
Re-play Summary 
Selecting this option causes the Re-play Summary sub-menu to appear, as shown in Diagram 16. 
 
Diagram 16: Re-play Summary sub-menu. 
 
These options allow you to re-play the most recently received summary.  You can choose to 
view All of the graphs again, or just select to re-play a single graph of interest, either: 
Incoming, Outgoing, Abandoned  or Grade of...

Configuring ipView  17 
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
Diagram 17:  ipView  About Box 
 
!
In order for the System Manager to configure your copy of  ipView  within Nortel 
Networks Call Center Reporting, they will need to know the IP Address of your 
PC.  The  ipView  About box provides a simple and quick way of discovering your 
IP Address. 
Close ipView 
Selecting this option starts the shut-down process, in exactly the same fashion as if the button...

Configuring ipView 
Nortel Networks ipView Software Wallboard Set Up and Operation Guide  Issue 04 
18
Configuring ipView 
Introduction 
Many of the properties of ipView  can be changed or customized, and  ipView  will remember the 
settings you have changed and will use these the next it is started.   
The settings and options are all located within the  ipView  Configuration property Pages. 
Accessing the Configuration Property Pages 
To access the Configuration Property Pages, right-click in the...

Configuring ipView  19 
Issue 04  Nortel Networks ipView Software Wallboard Set Up and Operation Guide 
The Echoing Tab groups together the options which control the echoing of the received data to 
other wallboards.  
View Tab  
The View Tab is shown below, in Diagram 19. 
 
Diagram 19: Configuration – View Tab. 
 
View Options 
ipView  can be viewed either in Short View or Long View. 
 
In Short View abbreviations are used to display the parameter identity and in Long View more 
complete text...

Configuring ipView 
Nortel Networks ipView Software Wallboard Set Up and Operation Guide  Issue 04 
20
You can choose which view you prefer ipView  to start up in each time  ipView  is launched. 
 
To have  ipView  start up in the Short View, click the  Short View option radio button. 
To have ipView  start up in the Long View, click the  Long View option radio button. 
Always On Top Options 
When you have several programs running on your desktop their windows will overlap so that 
only a portion of some...