Nortel Call Pilot Mini 150 Instructions Manual
Here you can view all the pages of manual Nortel Call Pilot Mini 150 Instructions Manual. The Nortel manuals for Communications System are available online for free. You can easily download all the documents as PDF.
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Chapter 4 Troubleshooting 51 CallPilot Desktop Messaging Installation and Maintenance Guide To fix the Outbox: 1On the subscriber’s computer, on the Tools menu click Services. The Services dialog box appears. 2Select CallPilot Desktop Messaging. 3Press the Ctrl + Shift keys, and click Properties. The CallPilot Outbox Fix dialog box appears. 4Click the Fix outbox button. The subscriber cannot send messages The subscriber cannot send messages to AMIS or digital networking subscribers. 1Make sure that...
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52 Chapter 4 Troubleshooting P0991509 04 Test whether you can ping CallPilot 150 or CallPilot Mini: 1At the DOS prompt, type: ping 2If the response is “request timed out,” then type: ping Note: If there is a reply, then the CallPilot 150 or CallPilot Mini FQDN has not been properly configured to your Domain Name System (DNS). Contact your DNS administrator for assistance. 3If there is no reply, verify that CallPilot 150 or CallPilot Mini can be reached on your LAN. Contact your IS administrator...
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Chapter 4 Troubleshooting 53 CallPilot Desktop Messaging Installation and Maintenance Guide The subscriber has problems with receiving replies Recipients can see the subscriber’s CallPilot messages and people receive the messages that the subscriber sends, but the subscriber does not receive replies to their messages. 1On the Actions menu, select CallPilot Configuration. 2Click Properties. 3Ensure that the SMTP/VPIM prefix is specified correctly. Deleted messages remain in the subscriber’s mailbox...
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54 Chapter 4 Troubleshooting P0991509 04 2Ask the subscriber to check the CallPilot player status bar. If it states Open Pending, hang up the telephone. Click Computer on the player, and then click telset playback. The phone rings again. 3Tell the subscriber that if the Status bar still says Open Pending, hang up again and wait three to five minutes and try to play the message again. If this problem continues, contact your Nortel Networks Customer Technical Support. The Message Waiting Indicator...
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Chapter 4 Troubleshooting 55 CallPilot Desktop Messaging Installation and Maintenance Guide Accessing Desktop Messaging online Help Desktop Messaging for Microsoft Outlook, Novell GroupWise, and Lotus Notes provides stan- dard Help. To access online Help From Microsoft Outlook: From your Inbox, on the Help menu, select CallPilot Desktop Messaging Help. From Novell GroupWise: From your Inbox, on the Help menu, select CallPilot Desktop Messaging Help. From Lotus Notes: From your Inbox, on the...
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56 Chapter 4 Troubleshooting P0991509 04 Using Desktop Messaging Support Tools Resetting the CallPilot message store for Microsoft Outlook This feature is available only for subscribers who use Microsoft Outlook. Resetting the CallPilot message store removes invalid or corrupt messages from the Inbox. Lotus Notes and GroupWise clients can reset their mailboxes by choosing the Refresh CallPilot Message List option. For Microsoft Outlook 98 and 2000 1Press Ctrl + Shift. 2On the Tools menu, click Send...
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Chapter 4 Troubleshooting 57 CallPilot Desktop Messaging Installation and Maintenance Guide Using CPTrace You can use CPTrace to collect information about problems with one of the desktop clients that CallPilot runs on. You save this information to a log file that you can analyze to determine the cause of the problem. Problems you can look for include: trouble connecting to CallPilot 150 or CallPilot Mini CallPilot player problems address book problems problems with message compose, reply,...
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58 Chapter 4 Troubleshooting P0991509 04 CP Trace settings The CPTrace settings are stored in the Windows registry. The existing settings are used each time you run CPTrace. CP Trace settings IMAP/SMTPLogs all IMAP/SMTP traffic Desktop clientLogs internal Outlook, Lotus Notes and GroupWise traffic Audio PlayerLogs Audio player traffic FileWrites logs to a file. Check this box and type a file name and extension to maintain the log. You can include a directory path such as c:\my player. When you...
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CallPilot Desktop Messaging Installation and Maintenance Guide 59 Index A Accessing Help 55 C CallPilot Message Store 25 CallPilot Address Book setting up in Outlook (Internet mail mode) 24 setting up in Outlook Express 24 CLAN IP address 31 Configuring environments without a DNS 13 Eudora Pro 40 GroupWise 25 IMAP account on Outlook/Express 31 Internet mail clients 31 IP address only 13 LDAP directory service for Outlook/Express 33 Lotus Notes 27 Netscape Messenger 35 Outlook...
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60Index P0991509 04 Lotus Notes configuring 27 workspace 28 M Message waiting indicator 54 Microsoft Outlook (Internet mail mode) 8 Outlook Express 8 Microsoft Outlook (Internet mail mode) configuring access to CallPilot Address Book 24 Microsoft Outlook 2002 configuring text formatting options 24 specifying e-mail settings 23 Microsoft Outlook Express configuring access to CallPilot Address Book 24 My LDAP server requires me to log on 33 N Netscape Messenger 8 configuring 35...