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Nortel Call Pilot Mini 150 Instructions Manual

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Part No. P0991509 04
CallPilot Mini/150
Desktop Messaging 
Installation and Maintenance 
Guide 

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P0991509 04
CallPilot Desktop Messaging 
Installation and Maintenance Guide
Copyright © 2002 Nortel Networks
All rights reserved. 2002.
The information in this document is subject to change without notice. The statements, configurations, technical data, and 
recommendations in this document are believed to be accurate and reliable, but are presented without express or implied 
warranty. Users must take full responsibility for their applications of any products specified in this document. The...

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CallPilot Desktop Messaging Installation and Maintenance Guide
Contents
Chapter 1
Requirements for installing Desktop Messaging  . . . . . . . . . . . . . . . . . . . . . 7
About CallPilot Desktop Messaging   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Hardware requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Optional hardware   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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P0991509 04Setting up the CallPilot Address Book on the Lotus Notes server   . . . . . . . . . . . . 28
Setting up the CallPilot Address Book Automatic update  . . . . . . . . . . . . . . . . . . . 30
Configuring Internet Mail clients   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31
Configuring Outlook Express or Outlook in Internet Mail mode . . . . . . . . . . . . . . . . . . 31
Configuring an IMAP account on Outlook or Outlook Express  . . . . . . . . . ....

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CallPilot Desktop Messaging Installation and Maintenance Guide
Non-delivery notification  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
Unknown appears in the Sender field   . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 52
The subscriber has problems with receiving replies  . . . . . . . . . . . . . . . . . . . . 53
Deleted messages remain in the subscriber’s mailbox  . . . . . . . . . . . . . . . . . . 53
The subscriber cannot delete messages...

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P0991509 04 

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CallPilot Desktop Messaging Installation and Maintenance Guide
Chapter 1
Requirements for installing Desktop Messaging
About CallPilot Desktop Messaging
With CallPilot Desktop Messaging from subscribers can access their CallPilot mailbox from their 
personal computer. Subscribers can manage all their voice messages in one graphical interface. 
They can still access their mailbox from their telephone at any time.
With CallPilot Desktop Messaging subscribers can:
• listen to voice messages
 record and...

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8    Chapter 1  Requirements for installing Desktop Messaging
P0991509 04
Software requirements
Integrated clients
Integrated clients run with a corporate email server. You can use Desktop Messaging with one or 
more of these clients:
 Microsoft Outlook 2000 in Corporate mode
 Microsoft Outlook 98 in Corporate mode
 Microsoft Outlook XP
 Novell GroupWise 6.0
 Lotus Notes 4.6 and 5.0
Internet Mail clients
You can use Desktop Messaging with these IMAP Internet clients:
 Microsoft Outlook Express 5.0...

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Chapter 1  Requirements for installing Desktop Messaging    9
CallPilot Desktop Messaging Installation and Maintenance Guide
Where to get help
USA and Canada
Authorized Distributors - ITAS Technical Support
Telephone:
1-800-4NORTEL (1-800-466-7835)
If you already have a PIN Code, you can enter Express Routing Code (ERC) 196#.
If you do not yet have a PIN Code, or for general questions and first line support, you can enter 
ERC 338#.
Website:
http://www.nortelnetworks.com/itas/
email:...

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10    Chapter 1  Requirements for installing Desktop Messaging
P0991509 04 
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