Nortel Call Pilot Instructions Manual

Chapter 8  Call Forwarding your calls    61
CallPilot Reference Guide
Call Forward with Caller ID
The Call Forward with Caller ID (CLID) feature is available only if your company subscribes to a 
CLID service. If you are not sure whether your company subscribes to a  CLID service, ask your 
System Administrator. CLID does not appear if the caller has a private or unknown telephone 
number.
You can set up Call Forward with CLID to screen calls forwarded to your mailbox. If the feature is 
enabled, you...

62    Chapter 8  Call Forwarding your calls
P0919417 03 

63
CallPilot Reference Guide
Chapter 9
Transferring calls
This chapter describes transferring calls and explains:
Transferring calls to a CallPilot mailbox
Transferring a mailbox owner’s call to their mailbox
Transferring a call to Custom Call Routing (CCR)
About Outbound Transfer
Setting up Outbound Transfer
Adding special characters to a destination number
Setting up Outbound Transfer
Turning Outbound Transfer on or off
Optimizing Outbound Transfer
Transferring calls to a CallPilot mailbox...

64    Chapter 9  Transferring calls
P0919417 03
Transferring a mailbox owner’s call to their mailbox
You can transfer a mailbox owner’s call to their CallPilot mailbox so that they can change their 
greetings or retrieve their messages.
To transfer a mailbox owner’s call to their mailbox
1Press ≤·°fl.
Do not press Hold ≥ because the call is put on hold automatically.
2Enter the mailbox owner’s mailbox number.
3Wait until the display shows Call transferred before you attempt any other telephone 
features....

Chapter 9  Transferring calls    65
CallPilot Reference Guide
Transferring a call to Custom Call Routing (CCR)
CCR is a single-digit application that provides callers with a more sophisticated menu and a wider 
range of options than the Automated Attendant.
Callers can use CCR to:
 listen to the Home menu and make a selection
 listen to a pre-recorded CCR Information message
 leave a message in a mailbox
 transfer to another extension or an external number
For more information about CCR, ask your...

66    Chapter 9  Transferring calls
P0919417 03
About Outbound Transfer
You can set up Outbound Transfer to transfer a caller who reaches your mailbox to a number that 
you assign. A caller can use Outbound Transfer from any  tone dial telephone, and you can direct 
your Outbound Transfer calls to any telephone.
You can tell callers about this feature in your personal greeting. If you inform callers of this feature 
in your mailbox greeting, you must tell them what number to press to transfer:
 If you...

Chapter 9  Transferring calls    67
CallPilot Reference Guide
Setting up Outbound Transfer
To set up Outbound Transfer to a phone number
Adding special characters to a destination number
Press Description
¤ or DI G Sto resume adding digits to the destination phone number
‹or PAUSto enter a timed pause that appears as P on the display. Pauses are four seconds long.
›to recognize dial tone (behind PBX). The Recognize Dial Tone special character 
appears as D on the display.
fior OTHR #to enter a #
flor OTHR...

68    Chapter 9  Transferring calls
P0919417 03
To set up Outbound Transfer to an extension
6Press OK or £ to accept the destination number, represented by 

or
press ADD
 or ¤ to add special characters. For information, refer to 
“Adding special characters to a destination number” on page 66.
After you add special characters, press OK
 or £ to accept the 
destination number.
7Press CHNG
 or ⁄ to turn Outbound Transfer on.
8Press QUIT
 or •.
9Press ® to end the session.
1Press 
≤·°⁄.
Follow the voice...

Chapter 9  Transferring calls    69
CallPilot Reference Guide
Turning Outbound Transfer on or off
You can turn Outbound Transfer on or off at any time after you set it up. Turning Outbound 
Transfer off does not affect any of its assigned parameters.
To turn Outbound Transfer on or off
1Press ≤·°⁄.
Follow the voice prompts or the display button options on your 
telephone to open your mailbox.
2If you use the CallPilot interface:
Press °‚ to open the Mailbox Options
Press ·
Press ‹ to open the Outbound...

70    Chapter 9  Transferring calls
P0919417 03
Optimizing Outbound Transfer
When CallPilot transfers a call to an external telephone number using Outbound Transfer, two 
lines are used. An incoming line connects a caller to a mailbox and an outgoing line transfers a 
caller to an Outbound Transfer telephone number. Both lines remain in use while the caller 
connects to the Outbound Transfer telephone number.
To optimize the use of CallPilot lines, the Outbound Transfer call to an external telephone...