Nortel Call Pilot Instructions Manual

Chapter 3  Setting up your mailbox    21
CallPilot Reference Guide
Recording your name in the Company Directory
The Company Directory is a list of mailbox users on the CallPilot system. Before you can use your 
mailbox to receive messages, you must record your spoken name in the Company Directory. It is a 
good idea to include your mailbox number in your Company Directory recording. For example 
“Pat Smith, mailbox 5813”.
This establishes your “voice” name in a directory that is used by other CallPilot...

22    Chapter 3  Setting up your mailbox
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Assigning a Target Attendant
You can assign a Target Attendant to answer calls transferred from your mailbox. The default 
Target Attendant for your mailbox is the CallPilot Operator. The Target Attendant can be assigned 
to any valid extension.
After you assign your Target Attendant, a caller who reaches your mailbox can press ‚ to speak 
with the Target Attendant.
Remember to tell callers in your greetings that if they need assistance they can press...

23
CallPilot Reference Guide
Chapter 4
Feature codes and mailbox options
Feature codes
For information on programing a feature code onto a memory button of a display phone, refer to 
“Programming a memory button with a feature code” on page 24.
Feature code name Dialpad buttons Description
Leave Message
 ≤·°‚Leaves a message in a mailbox. No password is required.
Open Mailbox
 ≤·°⁄Opens your mailbox to play your messages and to access 
mailbox options.
Call Forward
 ≤·°›Forwards incoming calls to your...

24    Chapter 4  Feature codes and mailbox options
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Programming a memory button with a feature code
Each CallPilot feature code can be programmed to a single memory button.
Use the paper labels that come with your telephone to identify the programmed button. To use the 
feature, press the labeled button.1Press ≤·•‹.
Do not lift your handset.
2The display shows Program Features.
3Press a memory button with an LCD indicator.
4Press ≤.
5Enter the feature code number that you want to program.
For...

Chapter 4  Feature codes and mailbox options    25
CallPilot Reference Guide
CallPilot mailbox options
Norstar Voice Mail mailbox options
Mailbox 
optionDisplay 
buttonDialpad 
buttons Description Page
Greetings GRTG
°¤Record and select personal mailbox greetings.43
Pa sswo r d
ChangePSWD
°›Change your mailbox password.20
Off-premise 
NotificationNOTIF
°fi¤Set up Off-premise Notification parameters for 
messages left in your mailbox.73
Goto 
MessageGOTO
°flEnter a specific message number and go to that...

26    Chapter 4  Feature codes and mailbox options
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Change 
Pa sswo r dPSWD°›Change your mailbox password.20
Ta r g e t
Attendant--
°fiAssign a Target Attendant to answer calls transferred 
from your mailbox.22
Listen to saved 
Messages--
°flPlay any saved messages in your mailbox. --
Outbound 
Transfer--
°°Set up Outbound Transfer to transfer callers from your 
mailbox to an internal extension or to an external 
telephone number.66
Return to Main 
MenuQUIT
°•Exit the Mailbox Administration menu...

27
CallPilot Reference Guide
Chapter 5
Greetings
This chapter describes mailbox greetings and how to record them.
This chapter includes:
Types of mailbox greetings
Recording a Primary or Alternate mailbox greeting
Recording a Personalized mailbox greeting
Deleting a Personalized mailbox greeting
Types of mailbox greetings
Mailbox greetings play to callers who reach your mailbox. Greetings inform callers that they have 
reached the correct mailbox and give callers any necessary information or...

28    Chapter 5  Greetings
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Personalized mailbox greeting
Personalized mailbox greetings are available only if your company subscribes to Caller ID (CLID) 
service from your local telephone company. For more information about CLID, ask your System 
Administrator.
A Personalized mailbox greeting plays to callers based on the caller’s telephone number. CallPilot 
recognizes the assigned incoming telephone number and plays the Personalized mailbox greeting.
For example, “Hi Susan. I may have...

Chapter 5  Greetings    29
CallPilot Reference Guide
Recording a Primary or Alternate mailbox greeting
Only a Primary mailbox greeting is necessary, but you can record an Alternate mailbox greeting 
for times when you are out of the office, such as vacations. If you do not record any mailbox 
greetings, your Company Directory name recording plays to callers who reach your mailbox.
If you record both Primary and Alternate mailbox greetings, you must choose which greeting 
plays. If you do not choose a...

30    Chapter 5  Greetings
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Choosing a Primary or Alternate mailbox greeting
If you record a Primary and an Alternate mailbox greeting, you must choose which greeting plays. 
If you do not choose a greeting, the Primary mailbox greeting plays automatically.
If you choose the Alternate mailbox greeting, you must set whether the mailbox accepts messages. 
If you choose Yes your mailbox receives messages in the normal way.
If you choose No:
 Messages cannot be left in the mailbox.
 The...