Nortel Call Pilot Instructions Manual

101
CallPilot Reference Guide
Chapter 14
Troubleshooting
This chapter describes some problems that can occur when you use CallPilot.
Some typical problems are listed and what to do if they occur.
The Automated Attendant transfers some callers to the General Delivery Mailbox
CallPilot requires a tone signal and a minimum voice level. If CallPilot does not receive a 
response, the caller is automatically transferred by the Automated Attendant to the CallPilot 
operator. If the operator is not available,...

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P0919417 03I forgot my mailbox password
A forgotten password cannot be recovered. Your old password must be reset to the default 
password of four zeroes (0000). After the System Administrator resets your password, you must 
open your mailbox and change the default password.
My mailbox is locked
Your mailbox is locked if you attempt to access your mailbox and you hear the recording: “This 
mailbox has been locked to prevent unauthorized access. Please contact your...

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Ensure that the destination number you enter is not restricted. For example, if you cannot call long 
distance numbers from your phone, you cannot set up Outbound Transfer to a long distance 
number.
Check to see if Outbound Transfer is turned on. Refer to “Turning Outbound Transfer on or off” on 
page 69 for more information.
Off-premise Message Notification does not work
If Off-premise Message Notification does not work, ask the System...

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105
CallPilot Reference Guide
Glossary
Administration
The tasks involved in maintaining CallPilot mailboxes, greetings and set up configuration.
Alternate greeting
A greeting recorded for a Personal mailbox and played on occasions such as absence, 
illness, or vacation.
Attendant sign On/Off
The task performed by a company receptionist or Operator that indicates to CallPilot when 
an Operator is available to answer calls.
ATA  2
A Nortel Networks product that lets you connect an analog device, such as a...

106    Glossary
P0919417 03
Display buttons
The three buttons on a two line display telephone. Users press these buttons to select the 
specified CallPilot option.
Display options
The choices available to a user that appear on a two line display telephone. Options shown 
on the display can be selected using the display or dialpad buttons
DTMF
Dual-Tone MultiFrequency. The type of audio signals that are generated when you press 
the buttons on a touch-tone telephone.
Envelope information
A date and time...

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CallPilot Reference Guide
Initializing a mailbox
Preparing a mailbox to receive messages, which includes changing a mailbox default 
password and recording a Company Directory name.
Leave Message
The feature code used to leave messages in CallPilot mailboxes.
Mailbox
A storage place for voice messages on the CallPilot system.
Mailbox number length
The number of digits allowed in a mailbox number.
Mailbox properties
Mailbox properties are optional parameters in addition to the Class of...

108    Glossary
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Option
A CallPilot choice that is given to a user through voice or display prompts.
Password
A four- to eight-digit number that is entered on the dialpad. A password is used to open 
mailboxes or perform configuration tasks.
Pause
You use pauses when you set up pager notification. Each pause character that you enter 
makes the system wait four seconds before sending out the tones for the digits that follow. 
For voice pagers, enter pauses after the pager number to delay the...

CallPilot Reference Guide
109
Index
A
Alert tone   61
Alternate greeting   27, 99
Alternate Language   13
Analog station module (ASM)   11
Analog terminal adapter (ATA)   11
Automated Attendant   41, 101
B
Broadcast message
about   97
recording   97
C
Call Forward
canceling   59
remote, setting up   60
setting up   59
with CLID, setting up   61
Call Forward on Busy
overrides Caller ID   61
Call Record   42
Call Screening   41
Caller ID   28, 32, 38, 41, 61
interaction with Call Forward on Busy   61...

110    Index
P0919417 03
assigning   32
available with Caller ID   28
deleting   33
recording   32
Primary   27, 99
example   27
purpose   27
recording
Alternate   29
Primary   29
recording technique   28
Group List
name   53
Guest mailboxes   14
no operating extension for   14
H
Hold tone   41
Home menu   65
I
Information mailbox greeting
recording   97
Information message
CCR   65
Initializing your mailbox   17
Internal messages, replying to   54
Interrupting a caller   42
Interrupting calls   61...