Nortel Bcm 2 0 Attendant Console Instructions Manual

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To send a call to Enterprise Edge Voice Messaging:
1. Press the VM display button on the telephone.
The call transfers to the called person’s voice message mailbox.
To join a call with another call:
1. Press the Join display button to conference the caller in with your current 
call.
The called person can see the caller’s name or Caller ID name in the display 
of the Enterprise Edge telephone and decide whether to join...

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P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
Maintaining caller and employee 
information
Enterprise Edge Attendant Console manages both caller and employee information.
Maintaining caller information
When your company is called, information about the caller from the Enterprise 
Edge Attendant Console database appears in the Caller Information list box of the 
Attendant window. You can decide to enter information for an incoming call 
depending on whether the caller is calling for...

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To create a new caller record from an active call:
1. Click the Ringing Loop button to answer the incoming call.
Information in the database about the caller appears in the Caller Information 
list box on the Attendant Console window.
2. In the Caller Information list box click Edit.
The Edit Caller Information dialog box appears.
3. Click the New Caller button.
This clears all the boxes in...

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• transferring the call to Enterprise Edge Voice Messaging. Refer to 
Transferring a call
 on page 49.
• parking the call and paging the called party. Refer to Parking calls and 
paging employees on page 51.
To create a new name caller record from an existing caller record:
1. On the Attendant Console window, in the Caller Information options, click 
the Edit button.
The Edit Caller...

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3. In the Name box type the name of another caller from the same company and 
click the OK button.
4. Click the New Name button.
The Name box clears. The other boxes do not change.
5. Type the new caller’s name.
6. Click the Save button.
The record is saved in the database.
7. Click the Close button.
If you click the Close button without clicking the Save button, the Edit Caller 
Information...

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To edit a caller’s record:
1. Make sure the caller name you want to edit appears in the Edit Caller 
Information dialog box. Click the box you want to edit and make the change. 
Repeat if needed.
2. Click the Save button to save the changes to the database.
3. Click the Close button to close the Edit Caller Information dialog box.
Note: If you answer a call and then open the Edit Caller...

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Using the Directory list
Information in the Directory list appears in ascending order (1 to 9 or A to Z). 
Sorting is based on the contents of one column at a time. If there are different forms 
of information in the same columns, priority is given in the following order: no 
information entered (blank), numeric then alphabetic. For example, if you sort a 
Name column that contains both...

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To search by name:
1. In the Attendant Console window, in the Directory options, click the Edit 
button.
The Edit Employee Information dialog box appears. For more information, 
refer to The Edit Employee Information dialog box
 on page 40.
2. Click the Find button.
The Find dialog box appears.
3. In the Name box, type the first letter or letters of the employee’s last name.
If the...

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To search for an individual in a department:
1. In the Department box select a department.
2. In the Find box type the person’s name.
3. Click the Find button.
Any extensions that match the name in the department appear in a list in the 
Full tab Directory view.
Resetting the Full tab view
You can reset the Full tab view to the default display.
To reset the Full tab view:
1. In the Directory...