Nortel Bcm 2 0 Attendant Console Instructions Manual

Using the Attendant Console window  31
P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
Caller menu
The Caller menu contains:
Answer Next answers the next call in the queue.
Hold places an active call on hold. The Hold button performs the 
same function. Refer to Parking, holding and screening calls
 
on page 51.
Release disconnects the active call. The Release button performs the 
same function.
Park parks the active call so you can page the person whose 
extension is in the Target...

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Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02
Target menu
The Target menu contains:
Attendant menu
The Attendant menu contains:
Call initiates a call from the attendant extension to the number in 
the Target list box. The Call button performs the same 
function.
Voice Call places a voice call from the Attendant to the extension in the 
Target list box. For more information, refer to Contacting 
employees using Voice Call on page 55.
Dial DTMF...

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P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
Help menu
The Help menu contains:
Using the toolbar
The toolbar contains several buttons that provide quick and easy access to some of 
the Enterprise Edge Attendant Console functions.
To display the toolbar:
1. Click the View menu and then click To o l b a r.
The toolbar is displayed across the top of the Attendant window below the 
menu bar.
The toolbar buttons are:
Tip of the  Day shows or hides...

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Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02
Words and colors on Loop buttons:
Use the View Parked button to display the Parked dialog 
box, which lists parked calls. Calls can be parked and 
retrieved from any Enterprise Edge telephone connected to 
your Enterprise Edge server. Refer to Parking calls and 
paging employees on page 51.
Use the Voice Call to initiate a call from the attendant’s 
telephone to the speaker of another telephone...

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P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
Using Caller Information options
Caller Information options are in the top, center of the Attendant Console window. 
When you answer a call, the Caller Information options show information about the 
caller.
Caller Information options include:
• Name, Caller Type list boxes (Unclassified, Personal, Employee, Vendor, or 
Customer), Company and Note boxes
• Contacts boxes that display the three numbers...

36  Using the Attendant Console window
Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02The Edit Caller Information dialog box
Use the Edit Caller Information dialog box to change or add information about 
callers. 
To access the Edit Caller Information dialog box:
1. Below the Caller Information options, click the Edit button.
The Edit Caller Information dialog box appears.
The Edit Caller Information dialog box contains the following boxes:
Name contains the caller’s name. A first time...

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P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
 The following buttons appear in the Edit Caller Information dialog box:
Using the call processing area
The call processing area is at the top right of the Attendant window and includes:
• the Target list box
• the Transfer, Page, VMTransfer, Screen, Call, Camp On and Link Transfer 
buttons.
 
saves the caller record displayed in the boxes of the Edit 
Caller Information dialog box to the database....

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Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02
The following buttons are in the call processing area: 
Using the Director y options
The Directory options are at the bottom of the Attendant Console window. They 
contains tabbed directories that show views of the extensions on the Enterprise 
Edge telephone system. The Directory options also contain buttons and boxes for 
searching and editing extension and employee information.
Search and edit...

Using the Attendant Console window  39
P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guidechanges the caller or Caller ID record to an 
employee record if an employee calls in from 
outside. This prevents an employee name 
from appearing in the caller record related to 
the Caller ID name or number.
finds names of individual employees or 
groups of employees by department. The Find 
box finds employee by name. The 
Department box finds employees by 
department. Type the first few letters...

40  Using the Attendant Console window
Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02The Edit Employee Information dialog box
This dialog box appears when you click the Edit button in the Directory option. 
Use the Edit Employee dialog box to change or add information about employees. 
For further information, refer to Maintaining employee information
 on page 67.
The Edit Employee Information dialog box contains the following boxes that you 
can edit, unless indicated otherwise:
Name...