Nortel Bcm 2 0 Attendant Console Instructions Manual

Getting started  21
P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
Setting up other attendant features
Call notification
There are two ways Enterprise Edge Attendant Console can notify an attendant of 
incoming calls:
• If an attendant keeps the Attendant Console window minimized and works on 
other tasks, they are notified of incoming calls with a Call Notification dialog 
box. The attendant can answer the call by clicking the Take button or they can 
ignore the call and let another...

22  Getting started
Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02Automatically restoring the Attendant Console window when a call comes in
Part-time attendants can have the Attendant Console window minimized or under 
another window. The attendant can restore the Attendant Console window from the 
taskbar by clicking the Enterprise Edge Attendant Console taskbar button. A 
quicker method is to set the Attendant Console window to restore automatically.
The Client component can...

Getting started  23
P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User GuideSetting Transfer options for the voice message mailbox and linking
If your Enterprise Edge server is not connected to a Centrex switch or is not 
connected to Enterprise Edge Voice Messaging, you can disable the Link Transfer 
or VM Transfer buttons on the Attendant Console window.
To disable the Transfer Options:
1. On the Tools menu click Options.
The Options dialog box appears with the Options tab open.
The Transfer...

24  Getting started
Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02 

P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
Using the Attendant Console window
This section explains how to use the components of the Enterprise Edge Attendant 
Console window.
Components of the Attendant Console window
The Enterprise Edge Attendant Console window contains:
Components of the Attendant Console window
Title bar
The title bar is at the top of the Attendant Console window. At the top right side are 
the Windows standard Minimize, Maximize and Close buttons.
Menu bar...

26  Using the Attendant Console window
Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02
Toolbar
The toolbar is under the menu bar and contains several buttons that provide quick 
and easy access to some Enterprise Edge Attendant Console functions.
Loop buttons
The Loop buttons on the left of the Attendant Console window are labeled F1 to F6. 
You use the Loop buttons to answer calls. Each Loop button can handle a single 
call. The Loop buttons have colors and words that represent call...

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P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
Directory list
The Directory list is at the bottom of the Attendant Console window and contains:
Status Bar
To display the Status Bar:
1. Click View and then click Status Bar.
The Status Bar contains:
Directory list displays the Name, Extension, Notes and Department of 
extensions. From the directory list you can select a name and 
number to appear in the Target list box. The Directory list 
also...

28  Using the Attendant Console window
Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02
Using the menu bar
The menu bar contains the menus on the Enterprise Edge Attendant Console 
window. Help tips appear in the Status bar at the bottom of the Attendant Console 
window if you move the mouse pointer over the commands in the menu.
File menu
The File menu contains:
Edit menu
The Edit menu contains:
Exit closes the Client component.
Cut cuts selected text and moves it to the Clipboard....

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P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
View menu
The View menu contains:
Tools menu
The Tools menu contains:
Toolbar shows or hides the toolbar.
Status Bar shows or hides the Status Bar.
Hide Loop Buttons shows or hides the inactive Loop buttons. When selected, 
only the active Loop buttons appear on the Attendant 
window.
Reports starts the Reports component.
Attendant Monitor opens the Attendant Monitor dialog box that displays...

30  Using the Attendant Console window
Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02
Transfer menu
The Transfer menu contains:
1st Contact transfers the active call to the caller’s first contact.
1st Contact is enabled if there is an active call and a contact 
in the first box of the Contacts list.
2nd Contact transfers the active call to the caller’s second contact.
2nd Contact is enabled if there is an active call and a contact 
in the second box of the Contacts list.
3rd Contact...