Nortel Bcm 2 0 Attendant Console Instructions Manual

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P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
To specify a report of one month:
1. Click the One Month button.
The One Month dialog box appears.
2. In the month list box, choose the desired month.
3. In the year select the desired year either by typing it or selecting it with the 
arrows.
4. Click the OK button to accept the month, or click the Cancel button to cancel 
your Report Period selection.
If you select a month, the start and end dates of the month...

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Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02
Selecting employees and customers for the report
Some types of reports, especially those that concern call data, let you select sets of 
employees, customers, or both. The information for the set you select is 
summarized in the report. Reports have categories that are appropriate to the type 
of report that you chose. If your report type does not need or allow these selections, 
the Employees and Customers options...

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Create Report button
When you have entered all the data needed to create a report, the Create Report 
button is available.
To create a report:
1. Click the Create Report button.
This starts the report generation process. The Reporting animated icon appears 
to show that the report is running. The icon stops when the report is complete.
Note:You cannot close the application while it is running. If you need to quit...

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Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02
Printing a report
When a report is in the Report Viewing area, the Print button is available.
To print a report:
1. Click the Print button.
The report prints to the default printer. You can change default printer from the 
Printers folder. Access the Printers folder from the Windows Start menu or 
Control Panel. Refer to Enterprise Edge Attendant Console Help for further 
information.
2. Choose the pages and number...

P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
Glossar y
Assistant attendant
The assistant attendant is the telephone attendant who provides call coverage for 
specific employees.
Backup attendant
The backup attendant receives calls when the main attendant is not available. The 
main attendant uses the Out button on the Attendant main window to direct calls to 
the backup attendant.
BLF (Busy Lamp Field)
Busy Lamp Field is one of the Directory list tab views. It displays the phone...

86  Glossary
Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02External call
An external call is a call that originates from outside your company’s telephone 
system.
Hookflash
The signal that occurs when a telephone goes on-hook followed by off-hook.
Hunt Group
A Hunt Group is a group of telephones that can be called by a single number. Hunt 
Groups are configured in your Enterprise Edge server.
ID
Identification.
Internal call
An internal call is a call, such as a call from another...

Glossary  87
P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User GuideStand-alone model
A stand-alone model is a Enterprise Edge Attendant Console system in which one 
attendant manages a business’s incoming calls. There are no assistant attendants, 
backup attendants or overflow attendants in a stand-alone model.
Target extension
A target extension is the extension number to which you are directing a call.
VM
Voice mail or voice message mailbox. 

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P0911960 Issue 02 Enterprise Edge 2.0 Attendant Console User Guide
Index
Numerics
1st Contact, 30
2nd Contact,
 30
3rd Contact,
 30
A
About Enterprise Edge Attendant Console 33
Active Call
 34
Adding notes to employee records
 72
All extensions
 20
All extensions box
 22
Answer next
 31
Answering calls as an attendant
 45
Assigned extension rings
 21
Assigned tab
Directory list
 20
Assigned tab view
 42
Assistant attendant
 19, 85
Assistant Extension box
 40
Attendant
assistant
 19
backup
 12, 18...

90  Index
Enterprise Edge 2.0 Attendant Console User Guide P0911960 Issue 02 Directory list
 17, 27, 41
Department column
 43
employee information
 42
Ext column
 43
extension information
 42
Name column
 43
Notes column
 43
sorting information
 43
using
 68
Directory list tab views
 41, 42, 48
BLF tab view
 42
Full
 41
Selected
 42
Directory tab views
using
 48
Disable Link Transfer
 23
Disable VM Transfer
 23
Do Not Disturb
 42
DTMF button
 33
E
Edit Caller Information dialog box 36
Caller ID Name
 36...