Nitsuko Nvm-2 Installation Instructions

							Table of Contents
Issue 1-047 Version 1.20 Feature Availability......................................................................................... 49
Menu Trees ......................................................................................................................... 49
Expanded Phone System Compatibility .............................................................................. 49
Changes and Additions in the System Configuration Management Program ..................... 50
System Options ............................................................................................................ 50
¾ Flash timer ...................................................................................................... 50
¾ Wait after last protocol digit (0-99 sec) ........................................................... 50
¾ Operator’s extension number (2 to 7 digits, N-None) ..................................... 50
¾ Temporarily disable the system administrator password ................................ 50
Global Parameters ........................................................................................................ 50
¾ s_bnc(10ms)minimum duration of silence to detect change........................... 50
Call Processing Parameters ......................................................................................... 51
¾ ReadyToneStr................................................................................................. 51
¾ ReadyToneTimeout ........................................................................................ 51
¾ ReadyToneDuration minimum length of ready tone ....................................... 51
¾ ConversationLength (sec) time allowed for record coversation function ........ 52
¾ SoundCutoff  ................................................................................................... 52
¾ DTMFCutoff .................................................................................................... 52
Changed Format for the Tone Table............................................................................ 53
English Prompt Set and Voice Coder.................................................................................. 53 
						

							Release Notes for Software Version 1.20
Issue 1-049  
Version 1.20 Feature Availability 
  This section of the supplement describes the new and enhanced
 features available with Software Version 1.20.
Menu Trees
For your convenience, menu trees are included at the end of this
supplement in Appendix A.  The menu trees should help you when
programming and/or using the Voice Mail system.
The table below shows these menu trees and provides a page number
where you can find each menu tree.
Menu Tree Name Page Number
User’s Menu Tree Page 54
System Administrator Menu Tree Page 55
Database Management Tree Page 56
Enhanced Phone System Compatibility
Software Version 1.20 has an additional phone system on the Install
Menu.  You can now integrate with the DS-2000.  When you integrate
with the DS-2000, Subscriber Mailboxes are numbered 300 - 331 and
810 - 827.  Trunk Mailboxes are numbered 401 - 408.
The default phone system that the Voice Mail recognizes as installed is
the Portrait.  If you connected any other phone system, you will need to
change the default setup in programming so that the Voice Mail
recognizes your phone system.
To change the phone system that NVM-2e recognizes as installed:
1. Log onto the System Administrator Mailbox (extension 10 in the
Portrait).  From any extension:
· Get intercom dial tone.
· Dial NVM-2e Master Number.
· Dial 9*.
· Wait for Main Greeting, then press #.
· When you are requested to enter a mailbox number, dial 10.
2. At the Main Menu, press DM
 for the Database Management Menu.
3. Press SI
 for System Initialization.
4. Press 
3 to initialize the Voice Mail database for a particular phone
system.
5. Enter the code for the phone system you installed.  Valid codes are
listed below:
 1 - Portrait
 2 - 28i/124i
 3 - Onyx VS
 4 - DS-2000
6. Press #.  Follow the voice prompts.
Additional information is provided the Database Management Menu
(see Appendix A, page 58). 
						

							Release Notes for Software Version 1.20
50Issue 1-0
Changes and Additions in the System Configuration Management
Program
System Options
The following descriptions are changes and additions to the System
Options portion of the System Configuration Management Program.
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Flash timer
(Deleted field)
In software version 1.20, this field has been deleted from System
Options since it is already in Global Parameters.
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Wait after last protocol digit (0-99 sec)
(Changed field)
The default value of this string was changed from 1 (one second) to 0
(seconds).  With a zero  entry, the Voice Mail will not pause one
second before performing the action designated by the remaining
portion of the digit string.
DEFAULT:0
ENTRIES:0–99 (1=1 second)
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Operator’s extension number (2 to 7 digits, N-None)
(New field)
If the operator’s extension number
 is entered for this parameter, a call
containing the operator’s number in the integration string is routed to
the operator extension.  The call is routed in this manner regardless of
the rest of the integration string.  If N
 is entered, for this parameter and
the integration string contains the Operator’s extension number, then
the Operator’s number will be ignored.
D
EFAULT:  None
E
NTRIES:   2 to 7 digits
N – None
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Temporarily disable the system administrator password (Y/N)
(One time access only - after which the password protection
will automatically be enabled)
(New field)
This field temporarily disables the password from any system
administrator’s mailbox.  After you set this field to Y, you may only
access the system administrator’s mailbox once without the password.
After accessing the mailbox one time, the password requirement is
reinstated.  This field is useful if the system administrator forgets or
does not know the password.
D
EFAULT:  N
E
NTRIES:   Y - Yes to enable
N – No to disable
Global Parameters
The following descriptions are changes to the Global Parameters
portion of the System Configuration Management Program.
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s_bnc (10ms) minimum duration of silence to detect change
(Changed field)
The default value for this field was changed to 0 (zero) for all phone
systems. 
						

							Release Notes for Software Version 1.20
Issue 1-051
Changes and Additions in the System Configuration Management
Program (cont’d)
Call Processing Parameters
The following descriptions are changes and additions to the Call
Processing Parameters portion of the System Configuration
Management Program.
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ReadyToneStr dial string to wait for ready tone
(Changed field)
The name of this field was changed from DialToneStr
 to
ReadyToneStr
.
The value of this field defines what the Voice Mail should detect as
ready tone or if it should simply pause instead of detecting ready tone.
The Voice Mail manufacturer recommends keeping the default entry of
S
.  However, if you want to change the entry to W
, test the Voice Mail
to be sure that it recognizes your phone system’s dial tone.
DEFAULT:S
ENTRIES:W – Wait for dial tone
S –   Wait for any sound
P  –  Pause
NOTES:  1) Entries for other parameters must match the entry made for
ReadyToneStr
.  So, if you change the entry to a W, be 
sure to enter a 
W in the System Options
:  
Tnsfer Str 
and
Access digits before callout System Options
 as well:
 2) You should also change any string in which your phone
system uses a code for a ready tone (examples are:
Ringdown String
RNA, Hold retrieval string
Busy, Hold retrieval string
Lamp On string
Lamp Off string
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ReadyToneTimeout (sec) Duration to wait for ready tone
(Changed field)
The name of this field was changed from DialToneTimeout 
to
ReadyToneTimeout
.
After 
ReadyToneStr (above) has been set to “W
” or “S
,” this
parameter value determines how many seconds the Voice Mail will
wait for this tone.
DEFAULT:3
ENTRIES:1–9999 (1=1 second)
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ReadyToneDuration (55ms) minimum length of ready tone
(Applicable only when sound is used as ready tone)
(New field)
After 
ReadyToneStr (above) has been set to S
, this parameter value
determines the minimum length of the sound as a ready tone.
D
EFAULT:  3
E
NTRIES: 1 - 9999(1=55ms)
N
OTES:1)
 This field only applies when sound is used as ready tone.
2) The entry is multiplied by 55 (ms) to determine the length
of time.  So, a default of 3 means the duration of the ready
tone is approximately 165 ms. 
						

							Release Notes for Software Version 1.20
52Issue 1-0
Changes and Additions in the System Configuration Management
Program (cont’d)
Call Processing Parameters (cont’d)
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ConversationLength (sec) time allowed for record
conversation function
(New field)
This field determines the length of time that a conversation is recorded.
DEFAULT:3600 (1 = 1 second; 3600 = one hour)
ENTRIES:1 through 3600
NOTES:1)
  If you set the field to 0 (zero), the Voice Mail sets it to
the default (which is 3600).  So, if you do not want the
conversation recorded, set the field to 1 (one).  This
setting means that the message is one second, which is
too short to be recorded.
2)  In previous software versions, the recording length
was fixed and limited to 10 minutes.
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SoundCutoff (sec) Duration of sound or dialtone to truncate
from recording
(Changed field)
This parameter value determines how many seconds of sound will be
truncated from the end of the recording, whenever the recording
terminates due to the condition described in 
maxnsil parameter (The
setting for 
maxnsil determines how many seconds of sound must be
present before the Voice Mail will terminate record and play.)
This parameter now also determines how many seconds of recorded
tone will be removed from a recording that was stopped because the
Voice Mail detected a termination tone (such as dial tone).  Recording
a termination tone may occur if your phone system does not have lines
with open loop disconnect supervision from the central office.
DEFAULT:1 (1 = 1 second)
ENTRIES:1–9999 sec
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DTMFCutoff (10ms) amount to truncate from recording when
terminated by DTMF
(New field)
This parameter value determines how many seconds will be truncated
from the end of the recording, whenever the recording terminates due
to DTMF tones.
For example, this conditions may occur, if a user records a message
and sends it using Quick Message.  When the user presses #
 to send the
message, the DTMF tone for the #
 is recorded.  The setting for this
parameter ensures that the DTMF tone is removed from the recording.
DEFAULT:4 (1 = 10 ms)
ENTRIES:1–9999 
						

							Release Notes for Software Version 1.20
Issue 1-053
Changes and Additions in the System Configuration Management
Program (cont’d)
Changed Format for the Tone Table
The format for the Tone Table has changed in this software version.
The On/OffTime3
 column has been removed.  The following is an
example of the revised format for the Tone Table.
Tone Table for Phone System X
------------------------------------------------------------------------------------------------------------------------------------------
Tone       Freq1                Freq2                       On/OffTime1                    On/OffTime2              Rep  Typ   CPA
  id            Hz                      Hz                            (x10) ms                          (x10) ms
------------------------------------------------------------------------------------------------------------------------------------------
1 1100 +
70 0 +050+10 300 +50 0 +00+0 0 15 15
2 440 +20 492 +30 200 +8 400 +22 0 +00+00 1 8
3 492 +30 625 +38 50 +450+40+00+03 2 7
4 492 +30 625 +38 25 +325+30+00+00 2 12
5 350 +22 440 +20 150 +00 +00+00+0 0 13 13
6 440 +20 0 +075+00 +00+00+0 0 13 13
7 492 +30 625 +38 25 +325+30+00+0 3 13 12
------------------------------------------------------------------------------------------------------------------------------------------
------- Tone Table options ----------
    P ... Print/display the tone table
    A ... Add a new entry with tone id
    D ... Delete a tone by tone id
    E ... Edit a tone by tone id
    L ... Learn a tone by tone id
    Q ... quit and return to main menu
>:
English Prompt Set and Voice Coder
This software version has a new prompt set that has a higher volume
level.  Software version 1.20 also has a newer voice coder  which
improves audio quality. 
						

							Appendix A
54Issue 1-0
P/N NVM2EUM1, SEPTEMBER 1999
MAIN Menu
To call your mailbox and access the Main Menu of features:
1.Dial Voice Mail extension number____________________
or Voice Mail outside number____________________.
2.If you hear the company greeting, dial #
(or other log-on code____________________).
Otherwise, go to step 3.
3.If requested, dial your mailbox number____________________.
4.If requested, dial your security code____________________.
5.Select the desired feature from the Main Menu. To access a feature,
dial the letters shown to the left of the feature name. For your convenience,
their corresponding numbers are shown to the right of the feature name.
Youll notice that the letters you dial to access a feature match some of the
letters in the feature name. To get a recorded help message at anytime,
press 0 (zero).
Record andSend
a Message77
While recording you can:
The mailbox options are as follows:While listening you can:
Record aName
For Your MailboxRN76
SystemAdmin
Options
(For Sys Admin
Mailboxes only)SA72
Record aGreeting
For Your MailboxG4
HearTIme
and DateTI84
Security Code
Changes or erases your
mailbox security code.
Message Notification
Calls co-worker or
outside number when
you get a msg.
Exit MenuS
N
#7
6
#When done recording you can:
B
BB
E
#
Listen to Messages
L5
FD33 Record and Send a
FutureDelivery
Message
EXit MailboxX9
VU
VD
VN
# RE
MF
TI
SA
E
RL
L
B
BB
G*884 222 5 753 72 84 63 73
83
86
#*
After entering a mailbox number or name,
you can:
Enter mailbox numbers to
receive message, up to 10.
Erase message and return to
Main Menu. Specify mailbox recipients by
name. After you press N,
follow the voice prompts.
*N
* *
*
6
* *
*
Specify next recipient by the
opposite method, then go to
top of this menu. Enter another mailbox number.
Or, press N to enter another
mailbox name.
Send msg and return to Main
Menu.
Cancel previous mailbox. If no
mailbox recipients remain, go
to previous menu. Otherwise
go to top of this menu.
Erase msg and go to Main
Menu.N
* *
**
#
6*
*
**
#MailboxOPtionsOP67
RS
Record aREply
HaveMsgForwarded
Hear MsgTIme and Date
SAve Message
Erase Message
ReverseListening Order
Listen to Next Message
Backup 5 Seconds
Backup to theBeginning
Go Ahead 5 Seconds
Pause/Resume ListeningTurnVolumeUp
TurnVolumeDown
RestoreVolume toNormal
Exit Listen Mode
2
22
3
# Backup a Few Seconds
Backup toBeginning
Erase Recording
End Recording
Users MenuNVM-2e
DatabaseMgt
Menu
(For Sys Admin
Mailboxes only)DM36 
						

							Appendix A
Issue 1-055
P/N NVM2ESAM1, SEPTEMBER 1999
An Announcement Message is recorded for an Announcement Mailbox. An
Announcement Message typically plays some type of information (movie schedule,
sales promos, insurance rates) for Auto Attendant callers. When the Announcement
finishes playing, the caller goes back to the Automated Attendant Instruction Menu. To
record an Announcement Message, you will have to enter an Announcement Mailbox
number (800 or 801). (To let a caller hear the Announcement, you will have to assign
the Announcement Mailbox to a key in a Dial Action Table. See the Database
Management Menu.)
Instruction MenusAn Instruction Menu is recorded for a Call Routing Mailbox, which answers your
incoming calls. The Instruction Menu should do the following:
Greet the caller. To figure out what an appropriate greeting should be, look at the
Answering Schedule for that particular Call Routing Mailbox. For example, if the
Call Routing Mailbox is placed in a schedule for weekday mornings, perhaps the
Instruction Menu can start out withGood Morning, thank you for calling
XYZ company. For more information on Answering Schedules, see the
Database Management Menu.
List the available dialing options (e.g.,Press 1 for Sales, 2 for Technical
Support). The dialing options come from the Dial Action Table that is assigned
to the Call Routing Mailbox. For more information on the Dial Action Table, see
the Database Management Menu.
To record an Instruction Mailbox Menu, you have to enter a Call Routing Mailbox
number. For your convenience, the Call routing Mailbox numbers (and their Dial Action
Table assignments) are shown below.
Call Routing Mailbox 802 has Dial Action Table 1
Call Routing Mailbox 803 has Dial Action Table 2
Call Routing Mailbox 804 has Dial Action Table 3
Call Routing Mailbox 807 has Dial Action Table 4To access the System Administrator Menu:
1.Make sure you call into a System Administrator Mailbox.
To convert a Subscriber Mailbox into a System
Administrator Mailbox, see the Database Management
Menu. By default, the lowest numbered extension is a
System Administrator Mailbox.
2.Dial Voice Mail extension number_______________
or Voice Mail outside number_______________
or press Voice Mail Key_______________.
3.If you hear the Instruction Menu, dial #. Otherwise, go to
step 4.
4.If a mailbox is requested, dial System Administrator
mailbox number_______________.
5.If requested, dial Security Code_______________.
6.Press SA for System Administrator Menu.
7.Select the desired feature.
To select a feature, dial the letters shown to the left of the
feature name. For your convenience, their corresponding
numbers are shown to the right of the feature name.
ANnouncement Messages
26
A Subscriber Mailbox name replaces the mailbox number (or corresponding extension
number) in voice prompts.MailboxNames
6
EM36Erase AllMessagesThis feature erases all the messages in a specific Subscriber Mailbox.
This feature lets you change the Call Routing Mailbox (and therefore Instruction Menu)
that is answering incoming calls. The selected Call Routing Mailbox (802, 803, or 804)
will answer calls until you turn Answering Schedule Override off. See also Answering
Schedules on the Database Management Menu.
AnsweringScheduleOverride
SO76
TI84This feature sets the time in the Voice Mail system.SystemTIme
DT38This feature sets the date in the Voice Mail system.SystemDaTe
SV78This feature plays the software version number for your Voice Mail system.SystemVersion
System Administrator Menu
I4
AN
N
#Exit Menu#
System Administrator MenuNVM-2e 
						

							Appendix A
56Issue 1-0
P/N NVM2EDBM1, SEPTEMBER 1999
This gives the Subscriber Mailbox access to the System Administrator and/or Database
Management Menus.72
SASystemAdministrator
This deletes the Security Code of the Subscriber Mailbox.37
DSDeleteSecurity Code
This transfers a call to the Subscriber extension and releases it. If not answered, the call
is handled by the phone system, not the Voice Mail.89
UXForcedUnscreenedXfer (Transfer)
This prevents an Auto Attendant caller from reaching the Subscriber extension. Voice
Mail lets the caller leave a message. Or you can have Voice Mail reroute the blocked
caller to another extension. See Next Call Routing Mailbox below.22
BA
Block AutoAttendant Calls
69
MWMessageWait LampThis lights the Subscribers Msg Lamp when there is a new message in the Subscribers
Mailbox.
This assigns a Call Routing Mailbox (along with its Dial Action Table) to a Subscriber
Mailbox. This Call Routing Mailbox does the following:
Lets an outside caller dial 0 before or after leaving a message in a Subscriber Mailbox.
Dialing 0 reroutes the caller to another extension, typically the operator.
Automatically reroutes the callers who have been blocked from reaching the
Subscriber extension (see Block Auto Attendant Calls above).
In both cases, the Voice Mail reroutes the call using the Key 0 assignment in the Dial
Action table (see Dial Action Table Programming Menu). For example, if you assign Call
Routing Mailbox 803 as the Next Call Routing Mailbox, you will have to program Key 0 in
Dial Action Table 2. If you want the caller to go to the operator, you could select
Unscreened Transfer to a Pre- Defined Extension (UX) for the Key 0 action and the
operators extension for the Key 0 number.
62
NC
NextCall Routing Mailbox
This assigns a name to the Mailbox for the Directory Dialing (name-dialing) feature.NPMailboxNameProgramming67
This determines the number of messages that a Subscriber Mailbox may hold. Setting
the number to 0 (zero) prevents the mailbox from receiving messages.MLSpecifyMessage StorageLimit65
Database Management Menu
FAXTransfers
FT38This allows assigning an extension number to a FAX Machine
(using an extension number for a FAX reduces the number of
Subscriber Mailboxes to 49).
Automated AttendantDialAction Tables
DA32
A Dial Action Table (DAT) sets up a menu of dialing options
(e.g.,For Susan, press 1. For John, press 2. For Sales,
press 3., etc.)for Auto Attendant callers. You can set up a
menu using Keys 0-8 on the dialpad. To set up the menu, you
assign an action and number to each key. When the caller
presses the key, the Auto Attendant performs the action and
dials the number. An example for entering an action/number/key
is as follows:
1. Select the action:ET. The code ET is for action Pre-Defined
Extension Transfer (Screened) listed on the next page.
2. Select the number:25.
3. Press the key for the action:2.
The result is as follows: When the caller presses key 2, the Auto
Attendant transfers the call to extension 25.
Voice Mail provides 4 Dial Action Tables. Dial ActionTables (1-4)
are associated with Call Routing Mailboxes 802, 803, 804, 807
respectively. So if Call Routing Mailbox 802 is answering calls
(see Answering Schedules above), the Voice mail will let callers
use the menu of options in Dial Action Table 1. The available
actions are listed on sheet 2.
Automated AttendantANswering Schedules
AN26
This sets up answering schedules so the Automated Attendant
can greet/instruct callers differently depending on the day/date
and time. A schedule consists of 4 things:
1) A schedule number (1-20).
2) Day, date, or range of days that the greeting/instructions
should play.
3) Time of day that the greeting/instructions should start playing.
4) Call Routing Mailbox number (802, 803, 804, 807) that should
answer the call.
The greeting/instructions (called the Instruction Menu) is
actually recorded for the Call Routing Mailbox.
For example, suppose the data for Schedule 1 is: Monday -
Friday, 12:00 PM, 802. All people who call into the Auto Attendant
on Monday - Friday at 12:00 PM or later will hear the Instruction
Menu recorded for Call Routing Mailbox 802. To record the
Instruction menu, see the System Administrator Menu. To set up
dialing options for the Automated Attendant callers, see Automated
Attendant Dial Action Tables below.
SubscriberMailboxProgrammingMP67The Mailbox Programming Options are as follows:
SystemInitializationSI74This initializes the message database, the entire database and
the phone system integration.The available options are on sheet 3.To access the Database Management Menu:
1.Dial Voice Mail extension number_______________
or Voice Mail outside number_______________.
2.If you hear the company greeting, dial #. Otherwise, go to step 3.
3.If a mailbox is requested, dial System Administrator mailbox number_______________.
4.If requested, dial Security Code_______________.
5.Press DM for Database Management Menu.
6.Select the desired feature.
To select a feature, dial the letters shown to the left of the feature name. For your
convenience, their corresponding numbers are shown to the right of the feature name.
Sheet 1 of 3
Database Management MenuNVM-2e