Netgear Rbk50 Orbi Ac3000 Tri Band Wifi System User Manual

Use VPN to Access Your Network 
111  Orbi High-Performance AC3000 Tri-band WiFi System
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Select the Enable VPN Service radio button.
6. Scroll down to the Clients will use this VPN connection to access section, and select the All 
sites on the...

Use VPN to Access Your Network 
112 Orbi High-Performance AC3000 Tri-band WiFi System 
5. Select the Enable VPN Service radio button.
6. Scroll down to the Clients will use this VPN connection to access section, and select the 
Home Network only radio button.
This is the default setting.The VPN connection is only to your home network, not to the 
Internet service for your home network.
7. Click the Apply button.
Your settings are saved.
8. Click the FOR WINDOWS or FOR MAC0SX button and download the...

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10.   Troubleshooting
This chapter provides information to help you diagnose and solve problems you might 
experience with your router. If you do not find the solution here, check the NETGEAR support 
site at support.netgear.com for product and contact information.
This chapter includes the following sections:
•Quick Tips 
•The Router and Satellite Do Not Sync 
•Cannot Log In to the Router 
•Cannot Access the Internet 
•WiFi Connectivity 
•Troubleshoot Your Network Using the Ping Utility  

Troubleshooting 
114 Orbi High-Performance AC3000 Tri-band WiFi System 
Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you restart your network, follow this sequence:
1. Turn off and unplug the modem. 
2. Turn off the router.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the router and wait two minutes.
WiFi Settings
Make sure that the WiFi settings in the WiFi-enabled computer or mobile device and the 
router...

Troubleshooting 
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5. Press the Sync button on the router and then within two minutes, press the Sync button on 
the satellite. 
The satellite’s ring LED pulses white, then lights one of the following colors for about 
three minutes and then turns off:
•Blue. The Orbi router and satellite successfully synced, and the connection between 
the router and satellite is good.
•Amber. The Orbi router and satellite successfully synced, and the connection...

Troubleshooting 
116 Orbi High-Performance AC3000 Tri-band WiFi System 
5. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays.
6. Click the ADVANCED tab.
The ADVANCED Home page displays.
7. Check that an IP address is shown for the Internet port. 
If 0.0.0.0 is shown, your router did not obtain an IP address from your Internet service 
provider (ISP).
If your router cannot obtain...

Troubleshooting 
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Alternatively, you can configure your computer manually with a DNS address, as 
explained in the documentation for your computer.
•The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is listed by 
your computer as the default gateway address.
•You might be running login software that is no longer needed. If your ISP provided a...

Troubleshooting 
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WiFi Connectivity
If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the problem:
•Does the WiFi-enabled computer or mobile device that you are using find your WiFi 
network?
If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does 
not display in the list of networks that your computer or WiFi device finds. (By default, 
SSID broadcast is enabled.)
•Does your...

Troubleshooting 
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If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might be experiencing one of the following 
problems:
•Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to 
which you are connected.
Check that the appropriate LEDs are on for your network devices. If your router and 
computer are connected to a separate...

Troubleshooting 
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•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your 
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of 
your broadband modem. Some ISPs additionally restrict access to the MAC address of a 
single computer connected to that modem. If your ISP does this, configure your router to 
“clone” or “spoof” the MAC address from the authorized computer.