Netgear Rbk50 Orbi Ac3000 Tri Band Wifi System User Manual

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3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays.
5. Select the Enable VPN Service radio button.
6. Scroll down to the Clients will use this VPN connection to access section, and select the All 
sites on the Internet & Home Network radio button.
When you access the Internet with the VPN connection, instead of using a local Internet 
service, you use the Internet service from your home network.
7. Click the Apply button.
Your settings are saved.
8. Click the FOR WINDOWS or FOR MACOSX button and download the configuration files for 
your VPN clients.
9. Unzip the configuration files and copy them to the folder where the VPN client is installed on 
your device.
For a client device with Windows 64-bit system, the VPN client is installed at 
C:\Programfiles\OpenVPN\config by default.
Block VPN Client Internet Access in the Router
By default, the router is set up to allow VPN connections only to your home network, not to 
the Internet service for your home network. If you changed this setting to allow Internet 
access, you can change it back.
To allow VPN clients to access only your home network:
1. Launch a web browser from a WiFi-enabled computer or mobile device that is 
connected to the network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays.
4. Select ADVANCED > Advanced Setup > VPN Service.
The VPN Service page displays. 
						

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5. Select the Enable VPN Service radio button.
6. Scroll down to the Clients will use this VPN connection to access section, and select the 
Home Network only radio button.
This is the default setting.The VPN connection is only to your home network, not to the 
Internet service for your home network.
7. Click the Apply button.
Your settings are saved.
8. Click the FOR WINDOWS or FOR MAC0SX button and download the configuration files for 
your VPN clients.
9. Unzip the configuration files and copy them to the folder where the VPN client is installed on 
your device.
For a client device with Windows 64-bit system, the VPN client is installed at 
C:\Programfiles\OpenVPN\config\ by default.
Use a VPN Tunnel to Access Your Internet Service at Home
To access your Internet service:
1. Set up the router to allow VPN access to your Internet service.
See Specify VPN Service in the Router on page 103.
2. On your computer, launch the OpenVPN application.
The OpenVPN icon displays in the Windows taskbar.
3. Right-click the icon and select Connect.
4. When the VPN connection is established, launch your Internet browser. 
						

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10
10.   Troubleshooting
This chapter provides information to help you diagnose and solve problems you might 
experience with your router. If you do not find the solution here, check the NETGEAR support 
site at support.netgear.com for product and contact information.
This chapter includes the following sections:
•Quick Tips 
•The Router and Satellite Do Not Sync 
•Cannot Log In to the Router 
•Cannot Access the Internet 
•WiFi Connectivity 
•Troubleshoot Your Network Using the Ping Utility  
						

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Quick Tips
This section describes tips for troubleshooting some common problems.
Sequence to Restart Your Network
When you restart your network, follow this sequence:
1. Turn off and unplug the modem. 
2. Turn off the router.
3. Plug in the modem and turn it on. Wait two minutes.
4. Turn on the router and wait two minutes.
WiFi Settings
Make sure that the WiFi settings in the WiFi-enabled computer or mobile device and the 
router match. The WiFi network name (SSID) and WiFi security settings must match exactly. 
If you set up an access list, you must add each WiFi-enabled computer or mobile device’s 
MAC address to the router’s access list.
Network Settings
Make sure that the network settings of the computer are correct. Wired and wirelessly 
connected computers must use network (IP) addresses on the same network as the router. 
The simplest way to do this is to configure each computer to obtain an IP address 
automatically using DHCP. 
Some cable modem service providers require you to use the MAC address of the computer 
initially registered on the account. You can view the MAC address on the Attached Devices 
page.
The Router and Satellite Do Not Sync
If you are experiencing difficulty syncing the router and the satellite, we recommend that you 
move the satellite into the same room as the router during the sync. Then move the satellite 
to a different location.
To sync the router and the satellite:
1. Place the satellite in the same room as the Orbi router.
Use this satellite location only during the sync process.
2. Connect the satellite to a power source.
3. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
4. Wait for the satellite’s ring LED to light solid white or magenta. 
						

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5. Press the Sync button on the router and then within two minutes, press the Sync button on 
the satellite. 
The satellite’s ring LED pulses white, then lights one of the following colors for about 
three minutes and then turns off:
•Blue. The Orbi router and satellite successfully synced, and the connection between 
the router and satellite is good.
•Amber. The Orbi router and satellite successfully synced, and the connection 
between the router and satellite is fair. Consider moving the Orbi satellite closer to the 
Orbi router.
6. Move the satellite to a location closer to the middle of your home.
7. Connect the satellite to a power source.
8. If the Power LED on the back of the satellite does not light, press the Power On/Off button.
The satellite’s ring LED pulses white, then lights one of the following colors for about 
three minutes and then turns off:
•Blue. The Orbi router and satellite successfully synced, and the connection between 
the router and satellite is good.
•Amber. The Orbi router and satellite successfully synced, and the connection 
between the router and satellite is fair. Consider moving the Orbi satellite closer to the 
Orbi router.
•Magenta. The Orbi router and satellite failed to sync. Move the satellite closer to the 
router and try again.
Cannot Log In to the Router
Make sure that your computer or mobile device is connected to the Orbi WiFi network. If you 
do not want to use a WiFi connection, you can connect your computer to the Orbi router with 
an Ethernet cable.
If you changed the admin password and you forgot what it is, see Recover the admin 
Password on page 82.
Cannot Access the Internet
Check your network and Internet connections:
1. Make sure that your WiFi-enabled computer or mobile device is connected to the Orbi 
network. 
2. If you are connected to Orbi but you cannot access the Internet, check to see if your Internet 
connection is working.
3. Launch a web browser from a computer or WiFi device that is connected to the network.
4. Enter orbilogin.com.
A login window opens. 
						

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5. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays.
6. Click the ADVANCED tab.
The ADVANCED Home page displays.
7. Check that an IP address is shown for the Internet port. 
If 0.0.0.0 is shown, your router did not obtain an IP address from your Internet service 
provider (ISP).
If your router cannot obtain an IP address from the ISP, you can force your cable or DSL 
modem to recognize your new router by restarting your network. For more information, 
see 
Sequence to Restart Your Network on page 11 4.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of 
the following:
•Your Internet service provider (ISP) might require a login program. Ask your ISP whether 
they require PPP over Ethernet (PPPoE) or some other type of login.
•If your ISP requires a login, the login name and password might be set incorrectly.
•Your ISP might check for your computer’s host name. Assign the computer host name of 
your ISP account as the account name on the Internet Setup page.
•If your ISP allows only one Ethernet MAC address to connect to Internet and checks for 
your computer’s MAC address, do one of the following:
-Inform your ISP that you bought a new network device and ask them to use the 
router’s MAC address.
-Configure your router to clone your computer’s MAC address.
Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages 
from the Internet, it might be for one of the following reasons:
•The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is 
reached, you can resume Internet access. If your ISP sets a usage limit, they might 
charge you for the overage.
•Your computer might not recognize any DNS server addresses. A DNS server is a host 
on the Internet that translates Internet names (such as www addresses) to numeric IP 
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you 
entered a DNS address during the router’s configuration, restart your computer. 
						

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Alternatively, you can configure your computer manually with a DNS address, as 
explained in the documentation for your computer.
•The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is listed by 
your computer as the default gateway address.
•You might be running login software that is no longer needed. If your ISP provided a 
program to log you in to the Internet (such as WinPoET), you no longer need to run that 
software after installing your router.You might need to go to Internet Explorer and select 
Tools > Internet Options, click the Connections tab, and select Never dial a 
connection. Other browsers provide similar options.
Troubleshoot PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Launch a web browser from a computer or WiFi device that is connected to the network.
2. Enter orbilogin.com.
A login window opens.
3. Enter the router user name and password.
The user name is admin. The default password is password. The user name and 
password are case-sensitive.
The BASIC Home page displays.
4. Click the ADVANCED tab.
The ADVANCED Home page displays.
5. In the Internet Port pane, click the Connection Status button.
The Connection Status window opens.
6. Check the Connection Status window to see if your PPPoE connection is active and 
working.
If the router is not connected, click the Connect button.
The router continues to attempt to connect indefinitely.
7. If you cannot connect after several minutes, the router might be set up with an incorrect 
service name, user name, or password, or your ISP might be experiencing a provisioning 
problem.
Unless you connect manually, the router does not authenticate using PPPoE until data is 
transmitted to the network. 
						

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WiFi Connectivity
If you are experiencing trouble connecting to the Orbi WiFi network, try to isolate the problem:
•Does the WiFi-enabled computer or mobile device that you are using find your WiFi 
network?
If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does 
not display in the list of networks that your computer or WiFi device finds. (By default, 
SSID broadcast is enabled.)
•Does your WiFi-capable device support the security that you are using for your WiFi 
network (WPA or WPA2)?
•To view the WiFi settings for the router, use an Ethernet cable to connect a computer to a 
LAN port on the router. Then log in to the router, and select BASIC > Wireless.
Note:Be sure to click the Apply button if you change settings.
•If you are trying to connect to the 5 GHz 1 or 5 GHz 2 band, does your WiFi-enabled 
computer or mobile device support this standard?
•Did your computer or WiFi device automatically connect to a different WiFi network in 
your area, such as a WiFi hotspot?
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to 
the designated device. The device then responds with an echo reply. You can easily 
troubleshoot a network using the ping utility in your computer or workstation. 
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up 
correctly.
To ping the router from a Windows computer:
1. From the Windows toolbar, click the Start button and select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click the OK button.
You should see a message like this one:
Pinging  with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx 
						

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If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you might be experiencing one of the following 
problems:
•Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to 
which you are connected.
Check that the appropriate LEDs are on for your network devices. If your router and 
computer are connected to a separate Ethernet switch, make sure that the link LEDs are 
lit for the switch ports that are connected to your computer and router.
•Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and 
configured on your computer. 
Verify that the IP address for your router and your computer are correct and that the 
addresses are on the same subnet.
Test the Path From Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote 
device.
To test the path from your computer to a remote device:
1. From the Windows toolbar, click the Start button and select Run.
2. In the Windows Run window, type:
ping -n 10 
where  is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in Test 
the LAN Path to Your Router on page 11 8.
If you do not receive replies, check the following:
•Check to see that the IP address of your router is listed as the default gateway for your 
computer. If DHCP assigns the IP configuration of your computers, this information is not 
visible in your computer Network Control Panel. Verify that the IP address of the router is 
listed as the default gateway..
•Check to see that the network address of your computer (the portion of the IP address 
specified by the subnet mask) is different from the network address of the remote device.
•Check to see that your cable or DSL modem is connected and functioning.
•If your ISP assigned a host name to your computer, enter that host name as the account 
name on the Internet Setup page. 
						

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•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your 
computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of 
your broadband modem. Some ISPs additionally restrict access to the MAC address of a 
single computer connected to that modem. If your ISP does this, configure your router to 
“clone” or “spoof” the MAC address from the authorized computer.