Netgear R9000 Nighthawk X10 Smart Wifi Router User Manual

							Troubleshoot Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages from the Internet,
it might be for the following reasons:
•The traffic meter is enabled, and the limit was reached.
By configuring the traffic meter not to block Internet access when the traffic limit is reached, you can
resume Internet access. If your ISP sets a usage limit, they might charge you for the overage.
•Your computer might not recognize any DNS server addresses. A DNS server is a host on the Internet
that translates Internet names (such as www addresses) to numeric IP addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you entered a
DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as explained in the
documentation for your computer.
•The router might not be configured as the default gateway on your computer.
Reboot the computer and verify that the router address (www.routerlogin.net) is listed by your computer
as the default gateway address.
•You might be running login software that is no longer needed. If your ISP provided a program to log you
in to the Internet (such as WinPoET), you no longer need to run that software after installing your router.
You might need to go to Internet Explorer and select Tools > Internet Options, click the Connections
tab, and select the Never dial a connection. Other browsers provide similar options.
Changes Are Not Saved
If the router does not save the changes that you make on the router web pages, do the following:
•When entering configuration settings, always click the Apply button before moving to another page or
tab, or your changes are lost.
•Click the Refresh or Reload button in the web browser. It is possible that the changes occurred, but
the old settings might be in the web browser’s cache.
Troubleshoot WiFi Connectivity
If you are experiencing trouble connecting over WiFi to the router, try to isolate the problem:
•Does the WiFi device or computer that you are using find your WiFi network?
If not, check the WiFi LED on the front of the router. If it is off, you can press the WiFi On/Off button on
the router to turn the routerWiFi radios back on.
If you disabled the router’s SSID broadcast, then your WiFi network is hidden and does not display in
your WiFi client’s scanning list. (By default, SSID broadcast is enabled.)
•Does your WiFi device support the security that you are using for your WiFi network (WPA or WPA2)?
•If you want to view the WiFi settings for the router, use an Ethernet cable to connect a computer to a
LAN port on the router.Then log in to the router, and select BASIC > Wireless.
Be sure to click the Apply button if you change settings.Note
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							If your WiFi device finds your network but the signal strength is weak, check these conditions:
•Is your router too far from your computer or too close? Place your computer near the router but at least
6 feet (1.8 meters) away and see whether the signal strength improves.
•Are objects between the router and your computer blocking the WiFi signal?
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to the designated
device.The device then responds with an echo reply.You can easily troubleshoot a network using the ping
utility in your computer or workstation.
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up correctly.
To ping the router from a Windows computer:
1.From the Windows toolbar, click the Start button and select Run.
2.In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3.Click the OK button.
You see a message like this one:
Pingingwith32bytesofdata
If the path is working, you see this message:
Replyfrom:bytes=32time=NNmsTTL=xxx
If the path is not working, you see this message:
Requesttimedout
If the path is not functioning correctly, one of the following problems might be occuring:
•Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is lit for the port to which you are
connected.
Check to see that the appropriate LEDs are lit for your network devices. If your router and computer are
connected to a separate Ethernet switch, make sure that the link LEDs are lit for the switch ports that
are connected to your computer and router.
•Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and configured on
your computer.
Verify that the IP address for your router and your computer are correct and that the addresses are on
the same subnet.
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							Test the Path From Your Computer to a Remote Device
To test the path from your computer to a remote device:
1.From the Windows toolbar, click the Start button and select Run.
2.In the Windows Run window, type
ping -n 10
where  is the IP address of a remote device such as your ISP DNS server.
If the path is functioning correctly, messages display that are similar to those shown in Test the LAN
Path to Your Router on page 152.
3.If you do not receive replies, check the following:
•Check to see that IP address of your router is listed as the default gateway for your computer. If
DHCP assigns the IP configuration of your computers, this information is not visible in your computer
Network Control Panel.Verify that the IP address of the router is listed as the default gateway.
•Check to see that the network address of your computer (the portion of the IP address specified by
the subnet mask) is different from the network address of the remote device.
•Check to see that your cable or DSL modem is connected and functioning.
•If your ISP assigned a host name to your computer, enter that host name as the account name on
the Internet Setup page.
•Your ISP might be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your broadband
modem. Some ISPs additionally restrict access to the MAC address of a single computer connected to
that modem. If your ISP does this, configure your router to “clone” or “spoof” the MAC address from the
authorized computer.
Troubleshoot 404 Error Message When Trying to Log In
to Plex Account
Plex Media Server helps you to manage your photos, videos, and audio files that are stored on an external
USB hard drive that is attached to your router.The router support Plex Media Server in both router mode
and AP mode. However, when your router is in AP mode, an error 404 error message might display when
you try to log in to your Plex account while using Windows 10.
To resolve a 404 error message after enabling Plex on your router
1.From your computer's hpme screen, right-click the network icon on the lower-right corner.
2.Select Open Network and Sharing Center > Change adapter settings.
3.Right-click the network adapter that connects to the router and select Properties.
4.In the Connection Properties window, clear the Internet Protocol Version 6 (TCP/IP) check box and
click the OK button.
Your settings are saved.
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							15
Supplemental Information
This chapter includes technical information about your router.
The chapter covers the following topics:
•Factory Settings on page 155
•Technical Specifications on page 156
154 
						

							Factory Settings
You can return the router to its factory settings. Use the end of a paper clip or a similar object to press and
hold the Reset button on the back of the router for at least seven seconds.The router resets and returns
to the factory configuration settings shown in the following table.
Table 3. Factory default settings
Default settingFeature
www.routerlogin.com or www.routerlogin.netUser login URLRouter login
adminUser name (case-sensitive)
passwordLogin password (case-sensitive)
Use default hardware addressWAN MAC addressInternet
connection
1500WAN MTU size
AutoSensingPort speed
192.168.1.1LAN IPLocal network
(LAN)
255.255.255.0Subnet mask
EnabledDHCP server
192.168.1.2 to 192.168.1.254DHCP range
Pacific timeTime zone
192.168.1.2DHCP starting IP address
192.168.1.254DHCP ending IP address
DisabledDMZ
DisabledTime adjusted for daylight saving
time
DisabledSNMP
Disabled (except traffic on port 80, the HTTP port)Inbound (communications coming
in from the Internet)
Firewall
Enabled (all)Outbound (communications going
out to the Internet)
DisabledSource MAC filtering
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							Table 3. Factory default settings (Continued)
Default settingFeature
EnabledWireless communicationWireless
See router labelSSID name
WPA2-PSK (AES)Security
EnabledBroadcast SSID
Auto1Transmission speed
United States in the US; otherwise, varies by regionCountry/region
Auto for 2.4 GHz, CH 44 for WW SKU, and CH 153 for
North America SKU
RF channel
Up to 800 Mbps at 2.4 GHz, 1773 Mbps at 5 GHz, 4.6 Gpbs
at 60 GHz
Operating mode
1Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network
conditions and environmental factors, including volume of network traffic, building materials and construction, and network
overhead, lower actual data throughput rate.
Technical Specifications
Table 4. Router specifications
DescriptionFeature
TCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, and
SMB
Data and routing protocols
•North America: 100V, 50/60 Hz input
•UK, Australia: 220V, 50/60 Hz, input
•Europe: 100–240V, 50/60 Hz input
•All regions (output): 19V/3.16 ADC output
Power adapter
8.81 x 6.61 x 2.91 in. (224 x 168 x 74 mm)Dimensions
4.11 lb (1865 g)Weight
0° to 40°C  (32º to 104ºF)Operating temperature
90% maximum relative humidity, noncondensingOperating humidity
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							Table 4. Router specifications (Continued)
DescriptionFeature
FCC Part 15 Class B
EN 55022 (CISPR 22), Class B C-Tick N10947
Electromagnetic emissions
10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45LAN
10BASE-T or 100BASE-TX or 1000BASE-T, RJ-45WAN
10G SFP+ LAN port
Maximum WiFi signal rate complies with the IEEE 802.11 standard.2Wireless
Auto Rate SensingRadio data rates
•IEEE® 802.11b/g/n 2.4 GHz 256 QAM support
•IEEE 802.11a/n/ac 5.0 GHz 256 QAM support
•IEEE 802.11ad 60 GHz
Data encoding standards
Limited by the amount of WiFi network traffic generated by each node (typically
50–70 nodes).
Maximum computers per
wireless network
AD7200 WiFi3
•Up to 800 Mbps @ 2.4 GHz 256 QAM
•Up to 1733 Mbps @ 5 GHz 11ac 256 QAM
Operating frequency range
WPA2-PSK and WPA/WPA2802.11 security
2Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can vary. Network
conditions and environmental factors, including volume of network traffic, building materials and construction, and network
overhead, lower actual data throughput rate.
3 NETGEAR makes no express or implied representations or warranties about this product’s compatibility with any future
standards.
Supplemental Information
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