Netgear R6300 Manual

							Troubleshooting
111  R6300 WiFi Router 802.11ac Dual Band Gigabit
4. Check that an IP address is shown for the Internet port. If 0.0.0.0 is shown, your router has 
not obtained an IP address from your ISP.
If your router cannot obtain an IP address from the ISP, you might need to force your cable or 
DSL modem to recognize your new router by restarting your network, as described in 
Sequence to Restart Your Network on page 107.
If your router is still unable to obtain an IP address from the ISP, the problem might be one of 
the following:
•     Your Internet service provider (ISP) might require a login program. 
Ask your ISP whether they require PPP over Ethernet (PPPoE) or some other type of 
login.
•     If your ISP requires a login, the login name and password might be set incorrectly.
•     Your ISP might check for your computer’s host name. 
Assign the computer host name of your ISP account as the account name in the Internet 
Setup screen.
•     Your ISP allows only one Ethernet MAC address to connect to Internet and might check 
for your computer’s MAC address. In this case, do one of the following:
-Inform your ISP that you have bought a new network device, and ask them to use the 
router’s MAC address.
-Configure your router to clone your computer’s MAC address.
If your router can obtain an IP address, but your computer is unable to load any web pages 
from the Internet:
•     Your computer might not recognize any DNS server addresses. 
A DNS server is a host on the Internet that translates Internet names (such as www 
addresses) to numeric IP addresses. Typically, your ISP provides the addresses of one or 
two DNS servers for your use. If you entered a DNS address during the router’s 
configuration, reboot your computer, and verify the DNS address.You can configure your 
computer manually with DNS addresses, as explained in your operating system 
documentation.
•     Your computer might not have the router configured as its TCP/IP gateway.
If your computer obtains its information from the router by DHCP, reboot the computer, 
and verify the gateway address.
•     You might be running login software that is no longer needed.
If your ISP provided a program to log you in to the Internet (such as WinPoET), you no 
longer need to run that software after installing your router. You might need to go to 
Internet Explorer and select Tools > Internet Options, click the Connections tab, and 
select Never dial a connection. 
						

							Troubleshooting
11 2 R6300 WiFi Router 802.11ac Dual Band Gigabit 
Troubleshooting PPPoE
If you are using PPPoE, try troubleshooting your Internet connection.
To troubleshoot a PPPoE connection:
1. Log in to the router.
2. Select Administration > Router Status.
3. Click Connection Status. If all of the steps indicate OK, then your PPPoE connection is 
up and working.
If any of the steps indicate Failed, you can attempt to reconnect by clicking Connect. The 
router continues to attempt to connect indefinitely.
If you cannot connect after several minutes, you might be using an incorrect service name, 
user name, or password. There also might be a provisioning problem with your ISP.
Note:  Unless you connect manually, the router does not authenticate using 
PPPoE until data is transmitted to the network.
Troubleshooting Internet Browsing
If your router can obtain an IP address but your computer is unable to load any web pages 
from the Internet, check the following:
•     Your computer might not recognize any DNS server addresses. A DNS server is a host on 
the Internet that translates Internet names (such as www addresses) to numeric IP 
addresses.
Typically, your ISP provides the addresses of one or two DNS servers for your use. If you 
entered a DNS address during the router’s configuration, restart your computer.
Alternatively, you can configure your computer manually with a DNS address, as 
explained in the documentation for your computer.
•     Your computer might not have the router configured as its default gateway.
Reboot the computer and verify that the router address (www.routerlogin.net) is listed by 
your computer as the default gateway address.
•     You might be running log in software that is no longer needed. If your ISP provided a 
program to log you in to the Internet (such as WinPoET), you no longer need to run that 
software after installing your router. You might need to go to Internet Explorer and select 
Tools > Internet Options, click the Connections tab, and select Never dial a 
connection. 
						

							Troubleshooting
11 3  R6300 WiFi Router 802.11ac Dual Band Gigabit
Changes Not Saved
If the router does not save the changes you make in the router interface, check the following:
•     When entering configuration settings, always click the Apply button before moving to 
another screen or tab, or your changes are lost. 
•     Click the Refresh or Reload button in the web browser. The changes might have 
occurred, but the old settings might be in the web browser’s cache.
Wireless Connectivity
If you are having trouble connecting wirelessly to the router, try to isolate the problem. 
•     Does the wireless device or computer that you are using find your wireless network?
If not, check the Wireless LEDs on the front of the router. It should be lit. If it is not, you 
can press the WiFi On/Off button on the back of the router to turn the router’s wireless 
radio back on.
If you disabled the router’s SSID broadcast, then your wireless network is hidden and 
does not show up in your wireless client’s scanning list. (By default, SSID broadcast is 
enabled.)
•     Does your wireless device support the security that you are using for your wireless 
network (WPA or WPA2)?
•     If you want to view the wireless settings for the router, use an Ethernet cable to connect a 
computer to a LAN port on the router. Then log in to the router, and select Wireless see 
(
Basic Wireless Settings on page 25). 
Note: Be sure to click Apply if you make changes.
Wireless Signal Strength
If your wireless device finds your network, but the signal strength is weak, check these 
conditions:
•     Is your router too far from your computer, or too close? Place your computer near the 
router, but at least 6 feet away, and see whether the signal strength improves.
•     Is your wireless signal blocked by objects between the router and your computer?
Restore the Factory Settings and Password
This section explains how to restore the factory settings, changing the router’s administration 
password back to password. You can erase the current configuration and restore factory 
defaults in two ways:
•     Use the Erase function of the router (see Erase on page 79). 
						

							Troubleshooting
11 4 R6300 WiFi Router 802.11ac Dual Band Gigabit 
•     Use the Reset button on the back of the router. See Factory Settings on page 11 6. If you 
restore the factory settings and the router fails to restart, or the green Power/Test LED 
continues to blink, the unit might be defective. If the error persists, you might have a 
hardware problem and should contact technical support at 
http://www.netgear.com/support.
Troubleshoot Your Network Using the Ping Utility
Most network devices and routers contain a ping utility that sends an echo request packet to 
the designated device. The device then responds with an echo reply. Troubleshooting a 
network is made easy by using the ping utility in your computer or workstation. 
Test the LAN Path to Your Router
You can ping the router from your computer to verify that the LAN path to your router is set up 
correctly.
To ping the router from a running Windows PC:
1. From the Windows toolbar, click Start, and then select Run.
2. In the field provided, type ping followed by the IP address of the router, as in this example:
ping www.routerlogin.net
3. Click OK.
You should see a message like this one:
Pinging  with 32 bytes of data
If the path is working, you see this message:
Reply from < IP address >: bytes=32 time=NN ms TTL=xxx
If the path is not working, you see this message:
Request timed out
If the path is not functioning correctly, you could have one of the following problems:
•     Wrong physical connections
For a wired connection, make sure that the numbered LAN port LED is on for the port to 
which you are connected.
Check that the appropriate LEDs are on for your network devices. If your router and 
computer are connected to a separate Ethernet switch, make sure that the link LEDs are 
on for the switch ports that are connected to your computer and router.
•     Wrong network configuration
Verify that the Ethernet card driver software and TCP/IP software are both installed and 
configured on your computer.  
						

							Troubleshooting
11 5  R6300 WiFi Router 802.11ac Dual Band Gigabit
Verify that the IP address for your router and your computer are correct and that the 
addresses are on the same subnet.
Test the Path from Your Computer to a Remote Device
After verifying that the LAN path works correctly, test the path from your computer to a remote 
device.
1. From the Windows toolbar, click the Start button, and then select Run.
2. In the Windows Run window, type:
ping -n 10 
where  is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies like those shown in the previous section are 
displayed.
If you do not receive replies:
•     Check that your computer has the IP address of your router listed as the default gateway. 
If the IP configuration of your computer is assigned by DHCP, this information is not 
visible in your computer’s Network Control Panel. Verify that the IP address of the router 
is listed as the default gateway.
•     Check to see that the network address of your computer (the portion of the IP address 
specified by the subnet mask) is different from the network address of the remote device.
•     Check that your cable or DSL modem is connected and functioning.
•     If your ISP assigned a host name to your computer, enter that host name as the account 
name in the Internet Setup screen.
•     Your ISP could be rejecting the Ethernet MAC addresses of all but one of your computers.
Many broadband ISPs restrict access by allowing traffic only from the MAC address of your 
broadband modem. Some ISPs additionally restrict access to the MAC address of a single 
computer connected to that modem. If this is the case, configure your router to “clone” or 
“spoof” the MAC address from the authorized computer.  
						

							11 6
A
A.   Supplemental Information
This appendix provides factory default settings and technical specifications for the R6300 WiFi 
Router 802.11ac Dual Band Gigabit.
Factory Settings
You can return the router to its factory settings.  the end of a paper clip or a similar object to 
press and hold the Reset  button on the back of the router for at least 7 . The router resets, 
and returns to the factory configuration settings shown in the following table.
Table 4.  Factory default settings  
FeatureDefault behavior
Router loginUser login URLwww.routerlogin.com or www.routerlogin.net
User name (case-sensitive)admin 
Login password (case-sensitive)password
Internet 
connectionWAN MAC addressUse default hardware address
WAN MTU size1500
Port speedAutosensing
Local network 
(LAN)LAN IP192.168.1.1
Subnet mask255.255.255.0
DHCP serverEnabled
DHCP range192.168.1.2 to 192.168.1.254
Time zonePacific time
Time zone daylight savings timeDisabled
Allow a registrar to configure this 
routerEnabled 
						

							Supplemental Information
11 7 R6300 WiFi Router 802.11ac Dual Band Gigabit
Local network 
(LAN) continuedDHCP starting IP address192.168.1.2
DHCP ending IP address192.168.1.254
DMZDisabled
Time zoneGMT for WW except NA and GR, GMT+1 for GR, GMT-8 
for NA
Time zone adjusted for daylight 
savings timeDisabled
SNMPDisabled
FirewallInbound (communications coming 
in from the Internet)Disabled (except traffic on port 80, the HTTP port)
Outbound (communications going 
out to the Internet)Enabled (all)
Source MAC filteringDisabled
WirelessWireless communicationEnabled
SSID nameSee router label
SecurityWPA2-PSK (AES)
Broadcast SSIDEnabled
Transmission speedAuto*
Country/regionUnited States in the US; otherwise varies by region
RF channel6 until region selected
Operating modeUp to 217 Mbps
FirewallInbound (communications coming 
in from the Internet)Disabled (bars all unsolicited requests)
Outbound (communications going 
out to the Internet)Enabled (all)
*. Maximum wireless signal rate derived from IEEE Standard 802.11 specifications. Actual throughput can . 
Network conditions and environmental factors, including volume of network traffic, building materials and 
construction, and network overhead, lower actual data throughput rate.
Table 4.  Factory default settings  (Continued)
FeatureDefault behavior 
						

							Supplemental Information
11 8 R6300 WiFi Router 802.11ac Dual Band Gigabit
Technical Specifications
Table 5.  R6300 Router specifications  
FeatureDescription
Data and routing protocolsTCP/IP, RIP-1, RIP-2, DHCP, PPPoE, PPTP, Bigpond, Dynamic DNS, UPnP, 
and SMB
Power adapter• North America: 120V, 60 Hz, input
• UK, Australia: 240V, 50 Hz, input
• Europe: 230V, 50 Hz, input
• All regions (output): 12V DC @ 5A, output
Dimensions Dimensions: 205 x 255 x 77 mm (8.07 x 10.04 x 3.03 in)
Weight Weight: 654g (1.44 lb)
Operating temperature0° to 40° C  (32º to 104º F)
Operating humidity90% maximum relative humidity, noncondensing
Electromagnetic EmissionsFCC Part 15 Class B
VCCI Class B
EN 55 022 (CISPR 22), Class B C-Tick N10947
LAN10BASE-T or 100BASE-Tx or 1000BASE-T, RJ-45
WAN10BASE-T or 100BASE-Tx or 1000BASE-T, RJ-45
WirelessMaximum wireless signal rate complies with the IEEE 802.11 standard. See the 
footnote for the previous table. 
Radio data ratesAuto Rate Sensing
Data encoding standardsIEEE 802.11ac draft 2.0
IEEE 802.11n version 2.0 
IEEE 802.11n, IEEE 802.11g, IEEE 802.11b 2.4 GHz 
IEEE 802.11n, IEEE 802.11a 5.0 GHz
Maximum computers per 
wireless networkLimited by the amount of wireless network traffic generated by each node 
(typically 50–70 nodes). 
						

							Supplemental Information
11 9 R6300 WiFi Router 802.11ac Dual Band Gigabit
Operating frequency range2.4 GHz
2.412–2.462 GHz (US) 
2.412–2.472 GHz (Japan) 
2.412–2.472 GHz (Europe ETSI)
5 GHz
5.18–5.24 + 5.745–5.825 GHz (US) 
5.18–5.24 GHz (Europe ETSI)
FCC:   
      5.25–5.35 GHz (DFS band) 
      5.47–5.725 GHz (DFS band) 5600–5650 MHz is disabled and  
      unavailable for use
CE (Europe ETSI):   
      5.25–5.35 GHz (DFS band) 
      5.47–5.725 GHz (DFS band) 
802.11 securityWPA-PSK, WPA2-PSK, and WPA/WPA2
Table 5.  R6300 Router specifications  (Continued)
FeatureDescription 
						

							120
B
B.   Notification of Compliance
NETGEAR Dual Band - Wireless
Regulatory Compliance Information
This section includes user requirements for operating this product in ac\
cordance with National laws for usage of radio spectrum and operation of radio devices. Failure of the end-user to comp\
ly with the applicable requirements may 
result in unlawful operation and adverse action against the end-user by \
the applicable National regulatory authority.
Note: Note:  This products firmware limits operation to only the channels allowed in\
 a particular Region or Country.  
Therefore, all options described in this users guide may not be availab\
le in your version of the product.
Europe - EU Declaration of Conformity
Marking by the above symbol indicates compliance with the Essential Requ\
irements of the R&TTE Directive of the 
European Union (1999/5/EC). This equipment meets the following conformance standards: 
EN300 328 (2.4Ghz), EN301 489-17, EN301 893 (5Ghz), EN60950-1
For complete DoC please visit the NETGEAR EU Declarations of Conformity \
website at: 
http://support.netgear
 .com/app/answers/detail/a_id/11621/ 
EDOC in Languages of the European Community
LanguageStatement
Cesky [Czech] NETGEAR Inc.  tímto prohlašuje, že tento Radiolan je ve shode se zá\
kladními 
požadavky a dalšími príslušnými ustanoveními smerni\
ce 1999/5/ES.
Dansk [Danish] Undertegnede NETGEAR Inc. erklærer herved, at følgende udstyr Radiolan overholder 
de væsentlige krav og øvrige relevante krav i direktiv 1999/5/EF.
Deutsch 
[German] Hiermit erklärt NETGEAR Inc., dass sich das Gerät Radiolan in Übereinstimmung mit 
den grundlegenden Anforderungen und den übrigen einschlägigen Best\
immungen der 
Richtlinie 1999/5/EG befindet.
Eesti [Estonian] Käesolevaga kinnitab NETGEAR Inc.  seadme Radiolan vastavust direktiivi 1999/5/EÜ 
põhinõuetele ja nimetatud direktiivist tulenevatele teistele asjak\
ohastele sätetele.
English Hereby, NETGEAR Inc., declares that this Radiolan is in compliance with the essential 
requirements and other relevant provisions of Directive 1999/5/EC.