Netgear R6300 Manual

							Advanced Settings101
 R6300 WiFi Router 802.11ac Dual Band Gigabit
Remote Management
The remote management feature lets you upgrade or check the status of yo\
ur R6300 WiFi 
Router over the Internet.
To set up remote management:
1. 
Select  Advanced > 
 Advanced Setup > Remote Management. 
Note:  Be sure to change the router’s default login password to a secure 
password. The ideal password contains no dictionary words from any langu\
age 
and contains upper-case and lower-case letters, numbers, and symbols. It\
 can 
be up to 30 characters.
2.  Select the T
 urn Remote Management On  check box.
3.  Under 
Allow Remote Access By, specify the external IP addresses to be allowed to access 
the  router’s  remote management.
Note:   For enhanced security, restrict access to as few external IP addresses 
as practical.
•      T
o allow access from a single IP address on the Internet, select  Only This Computer. 
Enter the IP address that will be allowed access. 
•      T
o allow access from a range of IP addresses on the Internet, select IP Address 
Range. Enter a beginning and ending IP address to define the allowed range. 
•      T
o allow access from any IP address on the Internet, select  Everyone. 
4.  Specify the port number for accessing the management interface. 
						

							Advanced Settings102
R6300 WiFi Router 802.11ac Dual Band Gigabit 
Normal web browser access uses the standard HTTP service port 80. For gr\
eater 
security, enter a custom port number for the remote web management interface. Ch\
oose 
a number from 1024 to 65535, but do not use the number of any common ser\
vice port. 
The default is 8080, which is a common alternate for HTTP.
5.  Click  Apply  to have your changes take ef
 fect.
6.  When accessing your router from the Internet, type your router’
 s WAN IP address into your 
browser’s address or location field followed by a colon (:) and the custom por\
t number. For 
example, if your external address is 134.177.0.123 and you use port numb\
er 8080, enter 
http://134.177.0.123:8080 in your browser.
USB Settings
For added security, the router can be set up to share only approved USB devices. See 
Specify Approved USB Devices on page  52 for the procedure.
Universal Plug and Play
Universal Plug and Play (UPnP) helps devices, such as Internet applian\
ces and computers, 
to access the network and connect to other devices as needed. UPnP devic\
es can 
automatically discover the services from other registered UPnP devices o\
n the network.
If you use applications such as multiplayer gaming, peer-to-peer connect\
ions, or real-time 
communications such as instant messaging or remote assistance (a featur\
e in Windows XP), 
you should enable UPnP

.
To turn on Universal Plug and Play:
1. Select  Advanced > 
 Advanced Setup > UPnP. The UPnP screen displays. 
2. The available settings and information in this screen are: 
						

							Advanced Settings103
 R6300 WiFi Router 802.11ac Dual Band Gigabit
Turn UPnP On. UPnP can be enabled or disabled for automatic device configuration. 
The default setting for UPnP is disabled. If this check box is not selec\
ted, the router does  not allow any device to automatically control the resources, such as por\
t forwarding 
(mapping) of the router. 
Advertisement Period.  The advertisement period is how often the router broadcasts its 
UPnP information. 
 This value can range from 1 to 1440 minutes. The default period is 30 
minutes. Shorter durations ensure that control points have current devic\
e status at the 
expense of additional network traffic. Longer durations can compromise the freshness of 
the device status, but can significantly reduce network traffic.
Advertisement Time to Live.  The time to live for the advertisement is measured in hops 
(steps) for each UPnP packet sent. 
 The time to live hop count is the number of steps a 
broadcast packet is allowed to propagate for each UPnP advertisement bef\
ore it 
disappears. The number of hops can range from 1 to 255. The default value for the 
advertisement time to live is 4 hops, which is fine for most home networ\
ks. If you notice 
that some devices are not being updated or reached correctly, then it might be necessary 
to increase this value.
UPnP Portmap Table.  The UPnP Portmap 
 Table displays the IP address of each UPnP 
device that is currently accessing the router and which ports (internal\
 and external) that 
device has opened. The UPnP Portmap Table also displays what type of port is open and 
whether that port is still active for each IP address. 
3.  Click  Apply to save your settings.
IPv6
You can use this feature to set up an IPv6 Internet connection type if NE\
TGEAR Genie does 
not detect it automatically.
To set up an IPv6 Internet connection type:
1.  Select  Advanced > 
 Advanced Setup > IPv6  to display the following screen: 
						

							Advanced Settings104
R6300 WiFi Router 802.11ac Dual Band Gigabit 
2. 
Select the IPv6 connection type from the list. Your Internet service provider (ISP) can provide 
this information.
•     If your ISP did not provide details, you can select IPv6 T
 unnel. 
•      If you are not sure, select  Auto Detect so that the router detects the IPv6 type that is 
in use.
•     If your Internet connection does not use PPPoE, DHCP
 , or fixed, but is IPv6, then 
select IPv6 auto config.
3.  Click  Apply so that your changes take ef
 fect.
Traffic Meter
Traffic metering allows you to monitor the volume of Internet traffic passing through your 
router’s Internet port. With the Traffic Meter utility, you can set limits for traffic volume, set a 
monthly limit, and get a live update of traffic usage.
To monitor Internet traffic:
1.  Click  Advanced > 
 Advanced Setup > Traffic Meter to display the following screen:
Scroll to 
view more 
settings
2. To enable the Traffic Meter, select the  Enable Traffic Meter check box.
3.  If you would like to record and restrict the volume of Internet traf
 fic, select the Traffic 
volume control  by radio button. You can select one of the following options for controlling 
the traffic volume:
No Limit. No restriction is applied when the traf
 fic limit is reached.
Download only . 
 The restriction is applied to incoming traffic only.
Both Directions. 
 The restriction is applied to both incoming and outgoing traffic.
4.  Y
ou can limit the amount of data traffic allowed per month by specifying how many Mbytes 
per month are allowed or by specifying how many hours of traffic are allowed. 
						

							Advanced Settings
105  R6300 WiFi Router 802.11ac Dual Band Gigabit
5. Set the Traffic Counter to begin at a specific time and date.
6. Set up Traffic Control to issue a warning message before the monthly limit of Mbytes or 
hours is reached. You can select one of the following to occur when the limit is attained:
•     The Internet LED flashes green or amber. 
•     The Internet connection is disconnected and disabled.
7. Set up Internet Traffic Statistics to monitor the data traffic.
8. Click the Traffic Status button to get a live update on Internet traffic status on your router.
9. Click Apply to save your settings. 
						

							106
10
10.   Troubleshooting
This chapter provides information to help you diagnose and solve problems you might have with 
your router. If you do not find the solution here, check the NETGEAR support site at 
http://support.netgear.com for product and contact information.
This chapter contains the following sections:
•     Quick Tips 
•     Troubleshooting with the LEDs 
•     Cannot Log In to the Router 
•     Cannot Access the Internet 
•     Changes Not Saved 
•     Wireless Connectivity 
•     Restore the Factory Settings and Password 
•     Troubleshoot Your Network Using the Ping Utility  
						

							Troubleshooting
107  R6300 WiFi Router 802.11ac Dual Band Gigabit
Quick Tips
This section describes tips for troubleshooting some common problems
Sequence to Restart Your Network
Be sure to restart your network in this sequence:
1. Turn off and unplug the modem. 
2. Turn off the router and computers.
3. Plug in the modem and turn it on. Wait 2 minutes.
4. Turn on the router and wait 2 minutes.
5. Turn on the computers.
Check Ethernet Cable Connections
Make sure that the Ethernet cables are securely plugged in. 
•     The Internet LED on the router is on if the Ethernet cable connecting the router and the 
modem is plugged in securely and the modem and router are turned on. 
•     For each powered-on computer connected to the router by an Ethernet cable, the 
corresponding numbered router LAN port LED is on. 
Wireless Settings
Make sure that the wireless settings in the computer and router match exactly. 
•     For a wirelessly connected computer, the wireless network name (SSID) and wireless 
security settings of the router and wireless computer need to match exactly. 
•     If you set up an access list in the Advanced Wireless Settings screen, you have to add 
each wireless computer’s MAC address to the router’s access list.
Network Settings
Make sure that the network settings of the computer are correct. 
•     Wired and wirelessly connected computers need to have network (IP) addresses on the 
same network as the router. The simplest way to do this is to configure each computer to 
obtain an IP address automatically using DHCP. 
•     Some cable modem service providers require you to use the MAC address of the 
computer initially registered on the account. You can view the MAC address in the 
Attached Devices screen. 
						

							Troubleshooting108
R6300 WiFi Router 802.11ac Dual Band Gigabit 
Troubleshooting with the LEDs
After you turn on power to the router, the following sequence of events \
should occur:
1.  When power is first applied, verify that the Power/T
 est LED  is on.
2.  V
erify that the Power/Test LED turns amber within a few seconds, indicating that the self-test \
is running.
3.  After approximately 30 seconds, verify the following:
•      The Power/T
 est LED is solid green.
•     The Internet LED is on.
•     A numbered Ethernet port LED is on for any local port that is connected \
to a  computer
 . This indicates that a link has been established to the connected device.\
The LEDs on the front panel of the router can be used for troubleshootin\
g.
Power/Test LED Is Off or Blinking
•     Make sure that the power cord is securely connected to your router and t\
hat the power  adapter is securely connected to a functioning power outlet. 
•      Check that you are using the 12V DC, 5A power adapter that NETGEAR suppl\
ied for this 
product.
•     If the Power/T
 est LED blinks slowly and continuously, the router firmware is corrupted. 
This can happen if a firmware upgrade is interrupted, or if the router d\
etects a problem  with the firmware. If the error persists, you have a hardware problem. F\
or recovery 
instructions, or help with a hardware problem, contact technical support\
 at 
www.netgear.com/support.
Power/Test LED Stays Amber
When the router is turned on, the Power/Test LED turns amber for about 20 seconds and 
then turns green. If the LED does not turn green, the router has a probl\
em.
If the Power/Test LED is still amber 1 minute after you turn on power to the router:
1.  T
urn the power off and back on to see if the router recovers.
2.  Press and hold the Reset  button to return the router to its factory settings. 
 as explained 
in  Restore the Factory Settings and Password  on page  11 3.
If the error persists, you might have a hardware problem and should cont\
act technical support 
at www.netgear.com/support. 
						

							Troubleshooting
109  R6300 WiFi Router 802.11ac Dual Band Gigabit
LEDs Never Turn Off
When the router is turned on, the LEDs turn on for about 10 seconds and then turn off. If all 
the LEDs stay on, there is a fault within the router.
If all LEDs are still on 1 minute after power-up:
•     Cycle the power to see if the router recovers.
•     Press and hold the Reset button to return the router to its factory settings as explained in 
Restore the Factory Settings and Password on page 11 3.
If the error persists, you might have a hardware problem and should contact technical 
support at 
www.netgear.com/support.
Internet or Ethernet Port LEDs Are Off
If either the Ethernet port LEDs or the Internet LED does not light when the Ethernet 
connection is made, check the following:
•     Make sure that the Ethernet cable connections are secure at the router and at the modem 
or computer.
•     Make sure that power is turned on to the connected modem or computer.
•     Be sure that you are using the correct cable:
When connecting the router’s Internet port to a cable or DSL modem, use the cable that 
was supplied with the cable or DSL modem. This cable could be a standard 
straight-through Ethernet cable or an Ethernet crossover cable.
Wireless LEDs Are Off
If the Wireless LEDs stay off, check to see if the Wireless On/Off button on the router has 
been pressed. This button turns the wireless radios in the router on and off. The Wireless 
LEDs are lit when the wireless radio is turned on.
The Push N Connect (WPS) Button Blinks Amber
If after using the WPS function the button blinks amber, check the following:
•     Make sure that you are using the button and not the router’s built-in registrar.
•     Check that PIN verification has succeeded for the wireless device you are adding to the 
wireless network.
•     Make sure you have not pressed the WPS button on the side of the router after disabling 
the WPS feature (you logged in to the router and disabled this previously).
•     Check that the router is not in the temporary AP setup locked state (if you are using the 
wireless repeater function). 
						

							Troubleshooting
11 0 R6300 WiFi Router 802.11ac Dual Band Gigabit 
Cannot Log In to the Router
If you are unable to log in to the router from a computer on your local network, check the 
following:
•     If you are using an Ethernet-connected computer, check the Ethernet connection 
between the computer and the router as described in the previous section.
•     Make sure that your computer’s IP address is on the same subnet as the router. If you are 
using the recommended addressing scheme, your computer’s address should be in the 
range of 192.168.1.2 to 192.168.1.254. 
•     If your computer’s IP address is shown as 169.254.x.x, recent versions of Windows and 
MacOS generate and assign an IP address if the computer cannot reach a DHCP server. 
These auto-generated addresses are in the range of 169.254.x.x. If your IP address is in 
this range, check the connection from the computer to the router, and reboot your 
computer.
•     If your router’s IP address was changed and you do not know the current IP address, 
clear the router’s configuration to factory defaults. This sets the router’s IP address to 
192.168.1.1. This procedure is explained in 
Factory Settings on page 11 6.
•     Make sure that your browser has Java, JavaScript, or ActiveX enabled. If you are using 
Internet Explorer, click Refresh to be sure that the Java applet is loaded.
•     Try quitting the browser and launching it again.
•     Make sure that you are using the correct login information. The factory default login name 
is admin, and the password is password. Make sure that Caps Lock is off when you 
enter this information.
•     If you are attempting to set up your NETGEAR router as an additional router behind an 
existing router in your network, consider replacing the existing router. NETGEAR does 
not support such a configuration.
•     If you are attempting to set up your NETGEAR router as a replacement for an ADSL 
gateway in your network, the router cannot perform many gateway services. For 
example, the router cannot convert ADSL or cable data into Ethernet networking 
information. NETGEAR does not support such a configuration.
Cannot Access the Internet
If you can access your router but not the Internet, check to see if the router can obtain an IP 
address from your Internet service provider (ISP). Unless your ISP provides a fixed IP 
address, your router requests an IP address from the ISP. You can determine whether the 
request was successful using the Router Status screen.
To check the WAN IP address: 
1. Start your browser, and select an external site such as www.netgear.com.
2. Access the router interface at www.routerlogin.net.
3. Select Administration > Router Status.