Netgear Cg30002 Status Manual

41
6
6.   Troubleshooting
This chapter gives information about troubleshooting your NETGEAR Wireless Cable Gateway 
CG3000. For the common problems listed, go to the section indicated.
•     Have I connected the gateway correctly?
Go to Basic Functions on page 42.
•     I cannot access the gateway configuration with my browser.
Go to Access the Gateway Configuration on page 43.
•     I have configured the gateway but I cannot access the Internet.
Go to Troubleshoot the ISP Connection on page 44.
•     I...

Troubleshooting
42 NETGEAR Wireless Cable Gateway CG3000 
Basic Functions
After you have turned on power to the gateway, you should do the following:
1. Check to see that the Power LED is on.
2. Check that the numbered Ethernet LEDs come on momentarily.
3. After a few seconds, check that the local port link LEDs are lit for any local ports that are 
connected.
If any of these conditions does not occur, refer to the appropriate following section.
Using LEDs to Troubleshoot
The following table provides...

Troubleshooting
43  NETGEAR Wireless Cable Gateway CG3000
Access the Gateway Configuration
If you are unable to access the gateway’s configuration from a computer on your local 
network, check the following:
•     Check the Ethernet connection between the computer and the gateway as described in 
the previous section.
•     Make sure that your PC’s IP address is on the same subnet as the gateway. If you are 
using the recommended addressing scheme, your PC’s address should be in the range 
of 192.168.0.2...

Troubleshooting
44 NETGEAR Wireless Cable Gateway CG3000 
Troubleshoot the ISP Connection
If your gateway cannot access the Internet and your Cable Link LED is on, you might need to 
register the cable MAC address and/or device MAC address of you gateway with your cable 
service provider. Your PC might not have the gateway configured as its TCP/IP gateway. If 
your PC obtains its information from the gateway by DHCP, reboot the PC and verify the 
gateway address.
Troubleshoot a TCP/IP Network Using a...

Troubleshooting
45  NETGEAR Wireless Cable Gateway CG3000
Test the Path from Your PC to a Remote Device
After verifying that the LAN path works correctly, test the path from your PC to a remote 
device. From the Windows run menu, type:
PING -n 10 
where  is the IP address of a remote device such as your ISP’s DNS server.
If the path is functioning correctly, replies as in the previous section are displayed. If you do 
not receive replies:
•     Check that your PC has the IP address of your gateway listed...

46
A
A.   Technical Specifications
This chapter covers the following topics:
•     Factory Default Settings 
•     Technical Specifications on page 49 

Technical Specifications
47 Product Name & Model
Factory Default Settings
You can return the product family to its factory settings. On the bottom of the product family, 
press and hold the Restore Factory Settings button   for over 7 seconds. The product 
family resets, and returns to its factory settings.
 Your device will return to the factory 
configuration settings shown in the following table.
Table 1.  
Factory Default Settings   
Gateway Login User login URL http://192.168.0.1
User name and...

Technical Specifications
48 Product Name & Model
Wireless Wireless communication Enabled
SSID name As shown on the product label.
Security WPA/WPA2
Broadcast SSID Enabled
Transmission speed Auto
1
Country/region Depends on the country where the product is sold.
RF channel Auto
Operating mode n, g, and b
Data rate Best
Output power Full
Access point Enabled
Authentication type Open System
Wireless card access list All wireless stations allowed
1. Maximum Wireless signal rate derived from IEEE Standard...

Technical Specifications
49 Product Name & Model
Technical Specifications
The following table describes the technical specifications for the product family.
Table 2.  
Technical Specifications 
Network protocol and 
standards compatibilityData and Routing Protocols: TCP/IP, DHCP server and client, DNS relay, NAT 
(many-to-one),  
TFTP client, VPN pass through (IPSec, PPTP)
Power adapter • North America (input): 120V, 60 Hz, input
• All regions (output): 12 V DC @ 1.5A output 18W maximum or  
12 V DC @...

50
B
B.   Notification of Compliance
Europe – EU Declaratimon of Conformity 
 
Marking with the above symbol indicates compliance with the Essential Requirements of the R&TTE Directive of the 
European Union (1999/5/EC). 
This equipment meets the following conformance standards:
•  EN300 328 (2.4Ghz), EN301 489-17, EN301 893 (5Ghz), EN60950-1
•  This device is a 2.4 GHz wideband transmission system (transceiver), intended for use in all EU member states and 
EFTA countries, except in France and Italy...