Netgear Cg30002 Status Manual

							350 East Plumeria Drive
San Jose, CA 95134
USA
April 2011
202-10842-01
v1.0
Wireless Cable Gateway 
CG3000
User Manual 
						

							2 NETGEAR Wireless Cable Gateway CG3000 
© 2010 by NETGEAR, Inc. All rights reserved.
No part of this publication may be reproduced, transmitted, transcribed, stored in a retrieval system, or translated 
into any language in any form or by any means without the written permission of NETGEAR, Inc.
P/N: Part Number TBD v1.0
Technical Support
When you register your product at http://www.netgear.com/register, we can provide you with faster expert 
technical support and timely notices of product and software upgrades.
NETGEAR, Inc. 350 East Plumeria Drive 
San Jose, CA 95134 USA
E-mail: [email protected]
Website: 
http://www.netgear.com
Phone: 1-888-NETGEAR, for US & Canada only. For other countries, see your Support information card.
Trademarks
NETGEAR, the NETGEAR logo, ProSafe, Smart Wizard, and Auto Uplink are trademarks or registered 
trademarks of NETGEAR, Inc. Microsoft, Windows, Windows NT, and Vista are registered trademarks of Microsoft 
Corporation. Other brand and product names are registered trademarks or trademarks of their respective holders. 
Statement of Conditions
To improve internal design, operational function, and/or reliability, NETGEAR reserves the right to make changes 
to the products described in this document without notice. NETGEAR does not assume any liability that may occur 
due to the use or application of the product(s) or circuit layout(s) described herein. 
						

							3
Table of Contents
Chapter 1   Connect to the Internet
Gateway Front Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6
Gateway Rear Panel  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Install the Voice Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7
Check the Installation Requirements  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Cable the Gateway . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8
Log In to Your Gateway  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9
Connect to the Internet and VoIP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
View the Gateway Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10
Chapter 2  Wireless Configuration
Set Up Your Wireless Network . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12
Manually Configure The Wireless Settings. . . . . . . . . . . . . . . . . . . . . . . . . 12
WPA or WPA2 Wireless Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13
WEP Security . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15
Push N Connect (WPS) Wireless Setup . . . . . . . . . . . . . . . . . . . . . . . . . . 16
WPS Button  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16
PIN . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
Chapter 3
 Content Filtering
View or Email Logs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Block Keywords, Sites, and Services . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19
Block Keywords and Domains  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
Services  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
Chapter 4
  Manage Your Network
Gateway Status  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23
MTA Status . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Signal Status  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25
Change Password  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Back Up and Restore Your Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 26
Event Log . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Diagnostic Ping Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27
Chapter 5  Advanced Settings
Wireless Settings  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
Access Control by MAC Address . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 31 
						

							4 NETGEAR Wireless Cable Gateway CG3000
Firewall Rules: Port Blocking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 32
Firewall Rules: Port Forwarding . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33
Considerations for Port Forwarding  . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
WAN Setup. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Assign a Computer as The DMZ Host  . . . . . . . . . . . . . . . . . . . . . . . . . . 35
Remove a Computer from Being a DMZ Computer:  . . . . . . . . . . . . . . . 35
Dynamic DNS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 35
LAN IP Setup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36
Reserving an IP Address for DHCP Use  . . . . . . . . . . . . . . . . . . . . . . . . 37
Remote Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38
Universal Plug and Play (UPnP)  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 40
Chapter 6  Troubleshooting
Basic Functions  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Using LEDs to Troubleshoot. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Access the Gateway Configuration  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43
Troubleshoot the ISP Connection  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Troubleshoot a TCP/IP Network Using a Ping Utility . . . . . . . . . . . . . . . . . 44
Test the LAN Path to Your Gateway  . . . . . . . . . . . . . . . . . . . . . . . . . . . 44
Test the Path from Your PC to a Remote Device . . . . . . . . . . . . . . . . . . 45
Wireless Performance and Gateway Location . . . . . . . . . . . . . . . . . . . . . . 45
Appendix A
 Technical Specifications
Factory Default Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47
Technical Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 49
Appendix B
  Notification of Compliance
Index 
						

							5
1
1.   Connect to the Internet
This chapter describes how to configure your gateway’s Internet connection and includes these 
sections:
•     Gateway Front Panel on page 6.
•     Gateway Rear Panel on page 7.
•     Log In to Your Gateway on page 9.
•     View the Gateway Status on page 10.
For information about product features and compatible NETGEAR products, see the NETGEAR 
website at http://www.netgear.com.
For information about the topics covered in this manual, visit the Support website at 
http://support.netgear.com.
For help installing the gateway, see the Wireless Cable Gateway CG3000 Quick Install Guide.
Note:  For optimal performance, place the gateway vertically in the stand. 
Do not mount this unit to a wall; it is not suitable for wall mounting. 
						

							Connect to the Internet6
NETGEAR Wireless Cable Gateway CG3000 
Gateway Front Panel
Figure 1. Gateway front view
You can use the LEDs to verify status and connections. The following tab\
le lists and 
describes each LED and button on the front panel of the gateway.
LEDDescription
Power • 
Green. Power is supplied to the cable modem.
•  Blinking . Power on self-test. 
•  Off. No power.
 Downstream • 
Green solid . One or more downstream channels is locked. 
•  Green slow blink . The unit is scanning for a downstream channel.
•  Green blink . Data is being transmitted or received.
•  Off: No downstream channel is locked. 
Upstream • 
Green solid . One or more upstream channels is locked. 
•  Green slow blink . The unit is scanning for an upstream channel.
•  Green blink . Data is being transmitted or received.
•  Off: No upstream channel is locked.
Internet • 
Solid green . The cable modem is online.
•  Blinking . The cable modem is synchronizing with the cable provider’s CMTS.
•  Off: The cable modem is offline.
LAN (Ethernet) Green indicates 1,000 Mbps. Amber indicates 100/10 Mbps. 
• 
Solid . An Ethernet device is connected and powered on.
•  Blinking . Data is being transmitted or received on the Ethernet port.
•  Off. No Ethernet device is detected on the Ethernet port.
Phone Port • 
Green Solid . Registered with the Call Agent.
•  Green Blink . There is an active call.
•  Green Slow Blink . Phone is on-hook, registration with Call Agent is in progress.
•  Off. No phones are connected to the phone port.
Button Description
Wireless On/Off Turn the wireless radio in the gateway on and off. The wireless radio is\
 on by default. The 
LED located below this button indicates if the wireless radio is on or o\
ff.
WPS Pushing this button opens a 2-minute window for the gateway to connect w\
ith other 
WPS-enabled devices. For more information, about using the WPS method to\
 implement 
security, see the Push N Connect (WPS) Wireless Setup 
on page  16 
						

							Connect to the Internet7
 NETGEAR Wireless Cable Gateway CG3000
Gateway Rear Panel
Ethernet LAN ports
USB
port
Coaxialcable
connector Poweradapter
input
Power On/Off
button
Voice ports
Figure 2. Gateway rear panel
The rear panel includes the following connections, viewed from left to r\
ight:
•      Two voice/phone ports.  WIth VoIP service, connect one or two handsets to these ports.
•     Four Gigabit-Ethernet LAN ports . Use these ports to connect local computers.
•     USB port . The USB port is a USB host and can be used for connecting a USB printe\
r.
Note:   USB functionality is only available with future firmware upgrades.
•      Coaxial cable connector. Attach coaxial cable to the cable service provider’s connection.
•     Power. Power adapter input.
•     Power On/Off button.
Note:   You can return the gateway to its factory settings. On the bottom of 
the gateway, press and hold the Restore Factory Settings button 
 
for over 7 seconds. The gateway resets, and returns to its factory 
settings. See Factory Default Settings    in Appendix  A.
Install the Voice Gateway
Installation is the four-step process summarized here and described in t\
he headings that 
follow. Make sure you complete the installation in this order.
1. Check the Installation Requirements.
2.  Cable the Gateway.
3.  Log in to the Gateway.
4.  Connect to the Internet.and VoIP. 
						

							Connect to the Internet
8 NETGEAR Wireless Cable Gateway CG3000 
After installation, set up the wireless connection as explained in Chapter 2, Wireless 
Configuration.
Check the Installation Requirements
Check the requirements listed below before installing the gateway: 
•     Local Computer. During installation, you need a local computer to connect to the 
gateway via Ethernet. 
-This computer should be set up to access the cable modem Internet service. 
-This computer must be set up to use DHCP to get its TCP/IP configuration from the 
gateway.
•     Cabling. Use a Category 5 (CAT5) cable such as the one provided with your gateway for 
your LAN connections. 
•     Cable Modem Service. There must be active Data Over Cable Internet service provided 
by cable modem account. 
•     Internet Service Provider (ISP) Configuration. Depending on how the ISP set up the 
Internet account, you will need one or more of these configuration settings to connect the 
gateway to the Internet: 
-Host and Domain Names 
-ISP Domain Name Server (DNS) Addresses 
-Fixed or Static IP Address 
•     Computers on the Network. Each computer that will connect to the gateway must have 
either an installed Ethernet Network Interface Card (NIC), USB Host port, or 802.11b or 
802.11g wireless adapter. 
Cable the Gateway
To install the gateway, connect it to a computer by an Ethernet according to the guidelines 
below.
Ethernet Connection
If you are connecting a computer to the gateway with an Ethernet cable, following these 
instructions. 
1. Turn off your computer. 
2. Use the coaxial cable provided by your cable company to connect the wireless voice 
gateway cable port to your cable line splitter or outlet. 
3. Connect the LAN port (for example, LAN port 4) on the gateway to your computer with the 
Ethernet cable included in the box. 
4. Plug in the gateway and wait about 30 seconds for the lights to stop blinking. 
5. Turn on your computer. If software usually logs you in to your Internet connection, do not run 
that software or cancel it if it starts automatically.  
						

							Connect to the Internet9
 NETGEAR Wireless Cable Gateway CG3000
6. 
Verify the following:
a. The power light 
is lit after turning on the gateway. 
b.  The Internet light 
is solid green, indicating a link has been established to the 
cable network. 
c.  The LAN LED 
is lit for the port where you connected the computer. 
Log In to Your Gateway
You can log in to the gateway to view its settings. A link to the docume\
ntation is also available 
on the gateway main menu. 
Note:   To connect to the gateway you must use a computer configured for 
DHCP (most computers are). 
When you have logged in, if you do not click Logout, the gateway waits for 5 minutes after no 
activity before it automatically logs you out.
1.  On the computer that is connected to the gateway with an Ethernet cable,\
 type 
http://192.168.0.1  in the address field of your Internet browser. 
A login window opens. 
2.  Log in with the user name  admin and its default password of  password.
When you connect to the gateway the Gateway Status screen displays. 
						

							Connect to the Internet10
NETGEAR Wireless Cable Gateway CG3000 
To view the gateway’s settings for the Internet connection, see the f\
ollowing section, 
View 
the Gateway Status on page  10.
Connect to the Internet and VoIP
If you have VoIP service, connect the phone to a Voice Port 1  . If your service includes 
a second line, you can connect that phone to Voice Port 2.
To check the voice status, see  MTA Status on page 24. To set up a wireless connection, see 
Chapter 2, Wireless Configuration .
View the Gateway Status
The Gateway Status screen shows the Network Configuration for the gatewa\
y. Select 
Gateway Status from the main menu and the Network Configuration section is in the midd\
le 
of the page.
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