NEC Neax2000 Ivs Callcenterworx System Manual

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12.5 Weekend Suppression of Printing
An important question to consider is whether to suppress printing reports on weekend days.
The weekend is defined as starting at midnight on Friday and ending at midnight on Sunday.
Since some locations are staffed only during normal business days, Monday through Friday, the 
scheduled reports may not need to be output over the weekend.
If you check the “Suppress weekend output” checkbox in the...

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12.6 Generating a Graph from a Report
Once a report has been generated, it can be viewed in either its original report format or in a variety of 
graph formats. This section explains how to select the type of graph, as well as what types of graphs are 
available.
12.7 Selecting a Type of Graph
STEP 1: Click the Create Graph   button on the console Toolbar. The Choose Graph Style window 
displays (see Figure 10-27).
Figure 10-27   Choose...

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12.8 Types of Graphs
CallCenterWorX MIS can generate the following types of graphical representations of reports:
12.8.1 Line graph 
The Line graph draws a line connecting the data points of a group. The markers used in this graph are 
called widgets. Choose 
Line plot, with point markers to display this type of graph.
12.8.2 Line Only graph
A Line Only graph is a Line graph without the widgets. Choose Line plot, no markers to display...

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12.8.6 Horizontal Bar graph 
In a Horizontal Bar graph, the data values are indicated by the horizontal extent of individual 
rectangles. Choose 
Horizontal bars to display this type of graph.
12.8.7 Extended Vertical Bar graph 
The Extended Vertical Bar style gives the bars and axes a 3-D look. Choose 3D Vertical bars to 
display this type of graph.
12.8.8 Extended Horizontal Bar graph 
The Extended Horizontal Bar graph style gives the...

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12.8.10 Stacked Horizontal Bar graph 
In a Stacked Horizontal Bar graph, the bars for different groups are displayed one behind another 
rather than side-by-side. The values from the different groups are not summed. The Strata Horizontal 
Bar graph is what some people expect for a stacked bar graph. Choose 
Stacked horizontal bars to 
display this type of graph.
12.8.11 Manhattan graph 
An IsoBar or “Manhattan” graph represents data...

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12.8.14 Pie graph 
Pie graphs display a circle divided into “wedges”. A wedge is drawn for each data item, representing 
the fractional contribution of that data item to the total. All the data items in the scope, regardless of 
group, make up one pie. Because negative values cannot be represented, a standard bar chart is drawn 
if the data contains any negative values. Choose 
Pie chart to display this type of graph.
12.8.15 Isographic...

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12.8.18 Strata Vertical Bar graph 
A Strata Vertical Bar graph is what might be called a stacked bar graph. It shows the summed total of 
a particular index over all groups. The length of the combined bar represents the total over all groups. 
Areas within the bar show how much each group contributes to the total. Because negative values 
cannot be represented, a standard bar chart is drawn if the data contains any negative values. Choose...

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This page is for your notes. 

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Reference
Chapter 11 CallCenterWorX Online Help
Describes the ACD and MIS online Help systems and tells how to access and print Help topics.
Chapter 12 MIS Statistical Definitions and Methods
Lists the terms and operations used to calculate statistical information in MIS reporting.
Chapter 13 MIS Error Messages
Defines possible error messages from the CallCenterWorX MIS system and suggests remedial 
procedures.
Chapter 14 Terms and Concepts
Includes a glossary of basic...

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