NEC Neax2000 Ivs Callcenterworx System Manual

NDA-24213 CHAPTER 13
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MIS Error Messages
CHAPTER 13 MIS Error Messages
This chapter contains a list of possible error messages. Although many are self-explanatory, a brief description 
is included to help determine the cause of the problem. If the suggested action does not correct the error, please 
contact NEC Technical Support.
ABORT
The requested configuration change under CallCenterWorX MIS is not supported by the ACD.
ACD Position Data not assigned
CallCenterWorX MIS attempted...

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MIS Error Messages
Agent Group requested is not registered
The Agent Group requested has not been assigned. Agent Groups are an MIS entity only, which means the ACD 
is unaware of these agent groupings. All agents originally reside in Agent Group 1 and must subsequently be 
moved to other groups within CallCenterWorX MIS. Check the Agent Group assignments and try again.
Agent Position assigned by the parameter is out of range
The position number that was input...

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In the parameter, illegal characters appear
You entered an invalid character during input (such as an alphabetic character where only numerals are 
accepted). Check the input and try again.
Input data is incorrect
You entered a value that is out of acceptable range or contains invalid characters. Check the value entered and 
try again.
Invalid password
The password entered does not match the current system password. Check the input and try...

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Split requested is not registered
The split number input specifies a split number that has not been registered in the ACD. Check the input; if it is 
correct, check the split’s assignment on the MAT.
Station No. not assigned
CallCenterWorX MIS attempted to modify or retrieve data for an agent position which is not assigned on the 
ACD. Check the input; if it is correct, check the position’s assignment on the MAT.
Statistical data assigned by...

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MIS Error Messages
Trunk Group No. not assigned
CallCenterWorX MIS attempted to modify a Trunk Group which is not assigned on the ACD. Check the input; 
if it is correct, check the Trunk Group’s assignment on the MAT.
Trunk Group requested is not registered
The Trunk Group requested is not registered in the ACD. Check the input; if it is correct, check the Trunk 
Group’s assignment on the MAT.
Trunk requested is not registered
The Trunk Group selected does not...

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MIS Error Messages
This page is for your notes. 

NDA-24213 CHAPTER 14
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Terms and Concepts
CHAPTER 14 Terms and Concepts 
Te r mDefinition
Abandon Delay Interval
The amount of time elapsed before a caller abandons. The abandon 
delay time is divided into 8 segments (or buckets) and these timing 
intervals can be modified within CallCenterWorX MIS.
ACDSee Automatic Call Distribution.
ACD Call
A call connected to the ACD through a pilot number or personal pilot 
number; an MIS report term for a call to an agent position.
ACD Computer...

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Terms and Concepts
Agent Position
A telephone set that is configured for use in handling ACD calls, with 
a number of keys for controlling ACD functions. Agent positions are 
typically equipped with two telephone lines: one is for incoming 
ACD calls; the other line (called the PBX line or My Line) is for 
non-ACD work or personal calls, and functions as a normal business 
station. An Agent Position number is from two to four numeric 
characters with a valid...

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Terms and Concepts
Configuration Fields
Allow on-the-spot program configuration changes in MIS. They are 
displayed in white until the information contained within the field is 
changed, when the field color changes from white to yellow.
Dialog (box)A GUI object which is displayed in response to the selection of a 
menu command or an icon, offering one or more choices to determine 
the next activity. 
DtermAn NEC electronic phone/terminal that derives its...

CHAPTER 14 NDA-24213
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Terms and Concepts
Internet Protocol (IP)
A standard describing software that keeps track of the internetwork 
addresses for different nodes, routes, and outgoing messages, and 
recognizes incoming messages. It allows a data packet to traverse 
multiple networks on the way to its final destination.
IP AddressA 32-bit address, used in IP routing, which includes a Network 
address identifier assigned by a central authority, and a Host ID (an 
end station...