NEC Neax2000 Ivs Callcenterworx System Manual

NDA-24213 CHAPTER 9
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Holiday Calendar
Figure 9-16   Schedule Number Menu
STEP 4: Repeat Steps 3(a) and 3(b) until all desired holiday dates have been programmed. The Holiday Cal-
endar can be programmed up to 365 days in advance, and there is no limit to the number of holidays 
that can be programmed within a month.
STEP 5: Press 
Update to save the new information.
STEP 6: Press 
Close to exit the data screen. 

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System Data
14. System Data
CAUTION:
 These settings should be modified with care as they alter the behavior of the ACD.
Figure 9-17   System Data Screen - User Settings
14.1 User Settings
This data is used to customize the ACD for specific features including Infolink and MIS message 
generation, debugging tools, and phoneset operation. It is primarily for use by technical personnel. 
Note:To use default values, leave a checkbox unchecked. To...

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System Data
STEP 3:  Display ‘ANI NONE’   (required)
Values: Yes / No Default = No
This field determines whether the “ANI NONE” message will be displayed on agent terminals 
(ringing and answer) for ACD calls which have no associated ANI information. The display is simply 
omitted from the connection display sequence when the value “No” is chosen.
STEP 4:  
Queue High Priority   (required)
Values: Yes / No Default = No
This field determines...

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System Data
STEP 9:  Orig Detail Codes    (required)
Values: Yes / No Default = No
This field specifies which values the ACD will send for the detail code field of Infolink 
Acknowledgement (IY and IX) messages. The value of “Yes” will result in detail codes of 01-06 
(those specified in the original version of Infolink) only. The use of original codes only might be 
needed if the Infolink application cannot properly handle additional codes which...

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System Data
(b)  Index 1    (required)
Values: 0 to 11 Default = 5
This field determines the location of the first dash (if appropriate) for ANI agent displays for 
ACD calls (ringing and answer). For example, the default value of 5 would result in a dash 
being inserted between the 4th and 5th digits of the ANI (counting backward from the last 
digit). An ANI of 2145559999 would then be displayed with a dash inserted as such: 
214555-9999. A...

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System Data
CAUTION:
Use extreme caution. Do not modify any of these settings except at the direction of NEC 
technical personnel (your NEC Associate or the NEC National Technical Assistance Center).
Figure 9-18   System Data Screen - Time Out Settings
14.2 Time Out Settings
This data maintains the ACD’s System Data for time out information. It allows custom programming of 
some timers used by the ACD. 
This data is critical to the operation of...

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Communication Data
15. Communication Data
Note:
This command is primarily a utility service used by technicians.
Figure 9-19   Communication Data Screen
STEP 1:  Server Communication Settings
Important:
Changes to the Server settings will require shutdown and restart of the Server.
(a)  
PBX IP Address (required)
Enter the four octet IP address for the PBX.
(b)  
Min PBX Port
The Min PBX Port and Max PBX Port values indicate the range on the...

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Communication Data
(e)  PBX Healthcheck
When this box is checked, a monitoring signal is sent and received every 32 seconds to confirm 
connectivity. After two instances of non-return of the signal, the ACD restarts and reconnects 
with the PBX.
The default condition is unchecked = OFF.
STEP 2:  
View TCP/IP Connections
Press this button to look at remote TCP/IP clients that are currently connected to the ACD (by 
Connection Number, Connection...

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Backup Database
16. Backup Database
Figure 9-20   Backup Database Screen
STEP 1:  Operation
(a)  Backup
Select this option to back up the ACD database file.
(b)  
Restore
Select this option to restore the database file using a previous Backup file.
STEP 2:  
Database File
(a)  Drive/Directory
(1)  Use the browse button (showing three dots) to open the Select Directory dialog box (see 
Figure 9-21). 
(2)  Choose the drive and directory for the...

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Backup Database
.
Figure 9-21   Select Directory - Backup
(b)  File
(1)  Use the browse button (showing three dots) to open the Select File dialog box (see Figure 
9-22). 
(2)  Enter a filename for the ACD database file or select a listed file and press 
Open.
 
Figure 9-22   Select File - Backup
(3)  If a filename is entered, it should have an ACD extension. 
STEP 3:  
Comments
Enter any comments you would like to be associated with the database...