NEC Neax2000 Ivs Callcenterworx System Manual

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Split Data
(c)  Auto Work on Dial Out (optional)
Check to automatically put the agent into Work mode when an offhook condition exists or a 
dial tone is present on the agent’s PBX line. 
(d)  
Auto Ready on Release (optional)
Check to automatically put the agent into Ready mode upon releasing a call on the agent’s PBX 
line. 
STEP 10:  
Conditional Queuing Threshold (optional)
(a) Use the up and down arrows to set the appropriate value as...

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Logon Data
5. Logon Data
Figure 9-5   Agent Logon Data Screen
STEP 1:  Logon
(a)  Tenant Number (required)
Select the tenant number from the drop-down menu.
(b)  
Logon ID (required)
Enter the agent’s unique Logon ID number of up to nine numeric characters with a range of
1 to 999999999. Preceding zeros are not allowed. An ID code may be used at only one position 
at any given time. Multiple logons with the same ID are not permitted.
(c)...

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Logon Data
(d)  Agent Name (optional)
Enter the name of the agent or supervisor associated with the Logon ID number.
(e)  
Abbreviated Name (optional)
Enter an abbreviated agent name of up to five alphanumerical characters for use in reports.
(f)  
Allow Supervisor Tally-Oh Codes (optional)
Check to allow the position to use Supervisor Tally-Oh codes, which invoke various actions 
such as statistical displays and mode changes. This permits...

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Logon Data
STEP 3:  Personal Numbers
(a)  Assist Request (optional)
Enter a directory number (up to 4 digits) to be used for the agent’s assist requests. This number 
overrides the Assist number in the Split Data dialog.
(b)  
Emergency Request (optional)
Enter a directory number (up to 4 digits) to be used for the agent’s emergency requests. This 
number overrides the Emergency number in the Split Data dialog.
STEP 4:  
Personal Queuing
(a)...

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Logon Data
(b)  Step (optional)
Use the up and down arrows to select the CCV Step number to use when forwarding a call from 
the agent’s Personal Queue when the agent’s position is vacant or in Break mode, or when a 
personal call is recovered using the Call Recover feature. The valid range is from 1 to 20 steps.
STEP 7: Press 
Update to save the new information.
STEP 8: Press 
Close to exit the data screen. 

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Position Data
6. Position Data
Figure 9-6   Position Data Screen
STEP 1:  Tenant Number (required)
Select the tenant number from the drop-down menu.
STEP 2:  
Position Number (required)
For programming a new entry, enter a PBX directory number for the position, using up to 4 digits 
from 10 to 9999. The Position number and PBX line number entries are the same entity; they are the 
My Line. If the My Line number is entered in this field, then the...

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Position Data
STEP 4:  Split Assignment (required)
(a)  
Any Split 
Check to allow any split to work through this position; the splits will be determined by the 
Logon ID. 
Leave unchecked to limit the position to the specified split.
(b)  
Specified 
Use the up and down arrows to limit the position to a specified split (values of 1 to 30) if 
desired.
STEP 5: Press 
Update to save the new information.
STEP 6: Press 
Close to exit the data screen. 

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Call Control Vectors
7. Call Control Vectors
A detailed explanation of the Call Control Vectors programming concept can be found in the “CallCenterWorX 
ACD Features and Specifications” manual.
 
Figure 9-7   Call Control Vectors Screen
STEP 1: Prior to performing the CCV entries: 
(a) Assign 
Station Data in the PBX for any station or position that is referenced by the CCV as a 
transfer destination (see Chapter 4, Heading 2, “Programming the ACD...

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Call Control Vectors
STEP 3:Tenant Number 
Using the drop-down menu, choose the number (required) and name (optional) of the 
Tenant which 
the ACD is serving.
STEP 4:  
CCV Index
Enter an Index number (from 1 to 60) to a CCV.
STEP 5:  
Call Control Vectors
(a)  CCV Action
In the first available CCV Action (Step) field (step numbers can range from 1-20), click in the 
data field and select an Action from the drop-down menu. You can also select an...

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Call Control Vectors
Figure 9-8   CCV Action Choices
(b)  Argument
Tab to the Argument field and enter a valid Argument for the corresponding Action. This can 
be a split number (as in Argument 1 in Figure 9-7), the number of seconds if a Pause Action is 
programmed (as in Argument 2 in Figure 9-7), or other specifications needed to carry out the 
programmed Action.
STEP 6:  Repeat Step 5 for each 
CCV Action you want to assign.
STEP 7:  
Transfer...