NEC Neax 2400 Callcenterworx Enterprise Imx Mat Quick Reference Guide

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MAT Menu
Figure 4-6   MAT Menu
Menu Commands
The commands used for the Maintenance Administration Terminal (MAT) 
functions are listed in this menu.  MAT functions can be activated in one of  3 ways:
1. Select a command from the MAT menu  (such as selecting the 
Tenant Data command by clicking Tenant Data under the MAT 
menu
).
2. Select a command from the 
keyboard by holding down the Control 
and
 Shift keys and pressing an alphabetic letter (such as selecting 
the 
Tenant Data command by holding down CTRL and SHIFT and 
pressing 
T). For a complete list of MAT menu and keyboard com-
mands.
3. Select a command from the 
MAT icon Toolbar located under the 
menu bar by using the mouse (such as selecting the 
Tenant Data 
toolbar icon
).
Figure 4-7   MAT Toolbar Icons
Each data entry screen displays its icon in the top left corner, and the icon 
also appears on the screen’s tab in the Workbook area. 
						

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Figure 4-8   Sample Data Entry Screen
Data Screen Buttons
The  top Update/Remove button reflects the status of the contents. The “Up-
date
” button will initially be shown with the first configuration of data. 
Press the 
Update button (or the keyboard Enter key) to save an entry or a 
change. Any data entry or change after the first entry will cause the top but-
ton to show “
Remove.” You can press the top button (now the Remove but-
ton
) to remove a previous entry. 
The center 
List button opens a Report screen view of the current data con-
figured for this command. That screen displays icons allowing you to 
Save 
to a file, Print
, Print Preview, or Change font style or size directly from 
the Report view.
The bottom 
Close button closes the data screen without saving any changes 
if the top button (Update/Remove) has not been pressed previously. Pressing 
the 
keyboard Escape key also closes the screen without saving entries or 
changes if Update/Remove has not been pressed previously.
How to Use the Buttons
(a) To save newly entered or changed information, press Update or the Enter 
key. 
(b) To delete information, press 
Remove. 
(c) To close without saving changes, press 
Close instead of  Update, or press 
the 
Escape key. 
(d) To close after saving changes by pressing 
Update or Enter, press Close. 
						

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Information Choices
The choices shown in the drop-down boxes in the data dialog sometimes 
include only the information previously entered. For example, if only 
Split 1 and Split 2 have been entered and saved, those will be the only 
options shown, even though the Tenant Data may have been configured to 
allow more than 2 splits.
In order to access an additional option, it must first be entered as new 
information and the 
Update button (or Enter key) pressed. It will then 
become another choice.
Attempted entry of out-of-range information (such as more splits than a 
tenant has been configured for) will generate a red error message on the 
Operation Result Message Bar of the Data Entry Screen.
Message Bars
The Form Status Message Bar, located in the bottom left area of the 
Data Entry Screen, reflects the current state of information entry in the 
form.
 
The 
Operation Result Message Bar, located in the bottom right area of 
the Data Entry Screen reflects the result of the current entry in the form.
Report Menu
The first options available on the Report Menu are:

Save to Text File, which saves the data to the text file name you specify.

Print Report, which outputs a report to a designated printer without opening 
the Data Entry screen.

Print Preview, which displays a sample of the report as it will be printed.
StateMessage
An entry exists which is unchanged this session Remove Entry?
A change has been made to an existing entry Update name of entity (such as Split)
An entry is made that does not yet exist in the ACD New name of entity
StateMessage
Correct entry of an item (within character and digit lim-
its, within configuration limits)ACD Data written successfully
(in green)
Attempted entry of an item which already exists in an-
other entityEntry exists in another name of entity
(in red) 
						

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Additionally, you can change the report text and header font by selecting the 
font style and size.
These options are also available as icons on the menu bar of the Data Report screen 
(which is created by pressing the 
List button on the Data Entry screen).
Figure 4-9   Report Menu
Opening a Report screen for a particular MAT command name can be done in 
any of four ways:
1. Select a MAT command name from the listing of report titles under the 
Report 
menu.
 
2. Hold down the 
ALT and Shift keys and enter the letter specified in the Report 
menu listing for that command. 
3. Press the 
List button on the Data Entry screen for that command. 
4. Select the icon for that command from the 
Reports Toolbar. 
						

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Figure 4-10   Sample Data Entry and Data Report Screens
The icons on the Data Report Screen shown above offer quick ways to:
Save the data to a text file.
Change the font style and size used in the report.
View a Print Preview of the report.
Send the report to a printer.
Data Reports which are too wide for the whole report to fit on the screen will 
appear with a horizontal scroll bar across the bottom, allowing you to move across 
the columns. You can also adjust the viewing position of a report by selecting the 
title bar with the mouse and dragging the report to bring the desired columns into 
view.
The 
columns in a Data Report screen can be resized or rearranged by using the 
mouse to drag the column headings. 
						

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Figure 4-11   Sample Report Print Preview Screen
The Print Preview screen can be opened by choosing the Print Preview 
command
 on the Report menu, or by clicking the Print Preview icon on the Data 
Report menu bar.
The 
Print command sends the report to the printer.
The 
Next Page, Previous Page, Two Page, Zoom In, and Zoom Out 
commands on the Print Preview menu bar allow you to have varying views of 
the displayed report.
The 
Close command closes the Print Preview screen.
The column arrangement will reflect any column adjustments made in the Data 
Report screen. 
						

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Window Menu
Cascade 
Places all open dialogs on top of each other in a cascading fashion, with each 
title bar visible and selectable.
Tile 
Places all open dialogs apart from each other with some overlap between 
dialogs, with each item selectable.
Close All 
Closes all open screens.
Help Menu
Help Topic opens the IMX ACD MAT online Help system.

About provides information about the IMX ACD MAT system including 
version and build number. 
						

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