NEC Neax 2400 Callcenterworx Enterprise Imx Mat Quick Reference Guide

NDA-30141
ISSUE 1
STOCK # 200893
CallCenterWorX-Enterprise IMX MAT
Quick Reference Guide
MAY, 2000
NEC America, Inc.
  
® 

LIABILITY DISCLAIMER
NEC America, Inc. reserves the right to change the specifications,
functions, or features, at any time, without notice.
NEC America, Inc. has prepared this document for the exclusive use
of its employees and customers. The information contained herein is
the property of NEC America, Inc. and shall not be reproduced
without prior written approval from NEC America, Inc.
NEAX, and CallCenterWorX are registered trademarks of NEC
Corporation.
© 2000 NEC America, Inc.
Printed in the USA...

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CallCenterWorX-Enterprise IMX MAT Quick Reference Guide CONTENTS
TABLE OF CONTENTS
Page
Chapter 1 - About This Manual . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   1
How This Guide is Organized . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  1
Using This Guide  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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CONTENTS CallCenterWorX-Enterprise IMX MAT Quick Reference Guide
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NDA-30141   Revision 1Page iii
CallCenterWorX-Enterprise IMX MAT Quick Reference Guide FIGURES
LIST OF FIGURES
Figure TitlePage
2-1 Welcome Dialog  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  5
2-2 Software License Agreement  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .  6
2-3 Installation Information  . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....

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FIGURES CallCenterWorX-Enterprise IMX MAT Quick Reference Guide
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CallCenterWorX-Enterprise IMX MAT Quick Reference Guide About This Manual
Chapter 1 About This Manual
The CallCenterWorX-Enterprise IMX MAT Quick Reference Guide (“IMX ACD 
MAT”) is designed to explain the basic capabilities of the CallCenterWorX-
Enterprise IMX MAT application and the online Help system. All procedural 
information is located in the online Help system, not this Quick Reference Guide. 
If you need instructions for performing a procedure, which is not explained...

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About This Manual CallCenterWorX-Enterprise IMX MAT Quick Reference Guide
General 
ConventionsThis guide uses the following type conventions:
This guide uses the following conventions for menus and shortcuts:
Item Typeface or 
ConventionExample
Book titlesItalics The CallCenterWorX- 
Enterprise IMX MAT
User input, variablesBoldfaceEnter password at the 
prompt.
Menu names, Window titles, 
field names Capitalized O
PTIONS MENU, LINE 
S
TATUS WINDOW, USER ID 
FIELD 
Any screen...

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CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Getting Started
Chapter 2 Getting Started
CallCenterWorX-Enterprise IMX MAT Overview
The NEAX 2400 IMX CallCenterWorX-Enterprise IMX MAT (maintenance 
administration terminal) application is a windows-based, user-friendly tool that can 
be used by any certified Call Center Manager, Supervisor, Administrator, or 
Technician. This application facilitates programming the database entities for both 
CallCenterWorX-Enterprise...

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CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Getting Started
RequirementsIn order for the IMX ACD MAT application to operate properly, your operating 
environment must meet the following requirements.
Server Requirements
Minimum Configuration
Microsoft
® Windows 95, 98, 2000, or NT® Workstation 4.0 operating system
Pentium 166 MHz processor
64 MB RAM 
100 MB free hard drive space
800X600 monitor resolution
CD-ROM drive (any OS supported device)
Modem (any OS...