NEC Neax 2400 Callcenterworx Enterprise Imx Mat Quick Reference Guide

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Figure 3-2   Help Topics Window - Index Tab
Search Tab
The Search tab (Figure 3-3 ) provides another quick way to find information. 
Simply type a keyword or phrase and a list of all topics where the keyword or 
phrase is found will be displayed. Click on a topic to go directly to that topic. 

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Figure 3-3   Help Topics Window - Search Tab
Glossary Tab
The Glossary tab (Figure 3-4 ) provides a list of terms and definitions related 
to the subject matter in the help system. 

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Figure 3-4   Help Topics Window - Glossary Tab
Printing Help 
To p i c sCallCenterWorX-Enterprise IMX MAT Online Help is not available in hard copy, 
but you can print topics of interest to you from several places within the Help 
system. The following procedure explains the process of printing Help topics.
Printing from the Contents, Index or Find Tabs
1. Highlight the Help topic you wish to print.
2....

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Figure 3-5   Print Dialog Box
3. Choose one of the following in the Print Setup:
To print to a printer, click on the 
Name drop down box and select a printer.
To print to a file, click the 
Print to file check box. 
4. In your Print command, click the 
All radio button to print the entire report.
5. Use the 
up and/or down arrows in the Number of copies field, or double-click 
in the field and enter...

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Print a group of related topics by clicking a book in the Help Contents and 
then clicking the 
Print button. 

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Chapter 4 IMX MAT Menu Commands
Figure 4-1   IMX ACD MAT Console Screen
The CallCenterWorX-Enterprise IMX  MAT console window is the main window 
of the application and is used for all of the administrative functions. The menus on 
the CallCenterWorX-Enterprise IMX MAT window are described in the following 
sections. 
File Menu
The File menu contains the Exit command, which provides an orderly exit...

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Figure 4-2   Console Screen
The Toolbar areas shown above, are the MAT command toolbar, the Reports 
toolbar, and the 
Personal toolbar.
The 
MAT toolbar icons provide one of the three ways to access MAT 
commands.
Reports can be generated by use of the 
Report toolbar icons as well as from the 
Data Entry screen List button.
The 
Personal toolbar can be named to suit your purpose and can include...

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Selecting the Toolbars option under the View menu displays the check list of 
available toolbars.
Figure 4-3   Toolbar Window
Toolbars Options
Toolbars can be displayed (checked) or hidden (unchecked). 
A toolbar can be relocated to any portion of the screen, including the Workbook 
area.
The 
Reset button will restore the default condition to the toolbars.
Personal Toolbars
Personal toolbars can...

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Note:If you move an icon onto a personal toolbar which you later deactivate, and the 
icon is then missing from its original (source) toolbar, re-selecting the original 
toolbar in the main 
Toolbars dialog box and pressing the Reset button will re-
store the icon.
The Workbook area of the console screen shows a tab for each screen as it is 
opened, allowing rapid selection when multiple screens are...