NEC Neax 2400 Callcenterworx Enterprise Imx Mat Quick Reference Guide

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CallCenterWorX-Enterprise IMX MAT Quick Reference Guide Using Online Help
 
Figure 3-2   Help Topics Window - Index Tab
Search Tab
The Search tab (Figure 3-3 ) provides another quick way to find information. 
Simply type a keyword or phrase and a list of all topics where the keyword or 
phrase is found will be displayed. Click on a topic to go directly to that topic. 
						

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Figure 3-3   Help Topics Window - Search Tab
Glossary Tab
The Glossary tab (Figure 3-4 ) provides a list of terms and definitions related 
to the subject matter in the help system. 
						

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Figure 3-4   Help Topics Window - Glossary Tab
Printing Help 
To p i c sCallCenterWorX-Enterprise IMX MAT Online Help is not available in hard copy, 
but you can print topics of interest to you from several places within the Help 
system. The following procedure explains the process of printing Help topics.
Printing from the Contents, Index or Find Tabs
1. Highlight the Help topic you wish to print.
2. Click the 
Print icon at the top of the window. The Print dialog box displays 
(Figure 3-5 ). 
						

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Figure 3-5   Print Dialog Box
3. Choose one of the following in the Print Setup:
To print to a printer, click on the 
Name drop down box and select a printer.
To print to a file, click the 
Print to file check box. 
4. In your Print command, click the 
All radio button to print the entire report.
5. Use the 
up and/or down arrows in the Number of copies field, or double-click 
in the field and enter a value.
6. (Optional) Click the 
Collate check box in the Copies box.
7. (Optional) Click the Print all linked documents checkbox to print all topics 
that are linked to the current topic. or click the Print table of links to print a 
listing of the topics that are liked to the current topic.
8. Click 
OK.
Tips
Use the right mouse button to click inside the Help window, then click Print 
To p i c. This also works for printing the contents of a pop-up window. 
						

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Print a group of related topics by clicking a book in the Help Contents and 
then clicking the 
Print button. 
						

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CallCenterWorX-Enterprise IMX MAT Quick Reference Guide IMX MAT Menu Commands
Chapter 4 IMX MAT Menu Commands
Figure 4-1   IMX ACD MAT Console Screen
The CallCenterWorX-Enterprise IMX  MAT console window is the main window 
of the application and is used for all of the administrative functions. The menus on 
the CallCenterWorX-Enterprise IMX MAT window are described in the following 
sections. 
File Menu
The File menu contains the Exit command, which provides an orderly exit from the 
program. 
View Menu
The View Menu controls the behavior of the Toolbars, the Workbook area, and the 
Status Bar on the console screen. 
						

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Figure 4-2   Console Screen
The Toolbar areas shown above, are the MAT command toolbar, the Reports 
toolbar, and the 
Personal toolbar.
The 
MAT toolbar icons provide one of the three ways to access MAT 
commands.
Reports can be generated by use of the 
Report toolbar icons as well as from the 
Data Entry screen List button.
The 
Personal toolbar can be named to suit your purpose and can include any 
icons you wish to use. 
						

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Selecting the Toolbars option under the View menu displays the check list of 
available toolbars.
Figure 4-3   Toolbar Window
Toolbars Options
Toolbars can be displayed (checked) or hidden (unchecked). 
A toolbar can be relocated to any portion of the screen, including the Workbook 
area.
The 
Reset button will restore the default condition to the toolbars.
Personal Toolbars
Personal toolbars can be created for specific purposes or for convenience in 
frequent usage. Using the 
New... button in the main Toolbars dialog box to 
display the New Toolbar window, you can type in a custom name for the new 
toolbar.
 
Figure 4-4   New Toolbar Window
You can drag individual icons to the new toolbar to construct a personalized 
selection in any order. 
						

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Note:If you move an icon onto a personal toolbar which you later deactivate, and the 
icon is then missing from its original (source) toolbar, re-selecting the original 
toolbar in the main 
Toolbars dialog box and pressing the Reset button will re-
store the icon.
The Workbook area of the console screen shows a tab for each screen as it is 
opened, allowing rapid selection when multiple screens are displayed.
The tab shows the icon of the command with the name of the command.
The Workbook area can be removed to increase space on the main screen by 
clicking the checked option under the 
View menu. This toggles to an un-
checked option which removes the Workbook until you check it again.
The 
Status Bar on the console screen indicates the current condition of the system.
The “Ready” on the left side indicates that the system is connected and ready 
for the input of commands or data.
The 
Status Bar area can be removed by clicking the checked option under 
the 
View menu. This toggles to an unchecked option and converts the Status 
Bar area to screen area. Clicking on the unchecked Status Bar option restores 
the Status Bar to the screen.
Options Menu
The Workbook / Toggle Icons option allows the choice of showing or not 
showing the command icon on the Workbook tab at the bottom of the screen.
The 
Redraw choice provides the options of Normal or Optimized for 
refreshing the screen.

Background offers a choice of colors and textures for the Data Entry screens. 
The next screen opened after making a color selection will show that 
background color while the screen is open. 
Figure 4-5   Data Entry Screen Background Colors