NEC Neax 2400 Callcenterworx Enterprise Imx Mat Quick Reference Guide

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CallCenterWorX-Enterprise IMX MAT Quick Reference Guide IMX MAT Menu Commands
MAT Menu
Figure 4-6   MAT Menu
Menu Commands
The commands used for the Maintenance Administration Terminal (MAT) 
functions are listed in this menu.  MAT functions can be activated in one of  3 ways:
1. Select a command from the MAT menu  (such as selecting the 
Tenant Data command by clicking Tenant Data under the MAT 
menu
).
2. Select a command from the 
keyboard by holding down the Control 
and...

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Figure 4-8   Sample Data Entry Screen
Data Screen Buttons
The  top Update/Remove button reflects the status of the contents. The “Up-
date
” button will initially be shown with the first configuration of data. 
Press the 
Update button (or the keyboard Enter key) to save an entry or a 
change. Any data entry or change after the first entry will cause the top but-
ton to show “
Remove.” You can press...

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Information Choices
The choices shown in the drop-down boxes in the data dialog sometimes 
include only the information previously entered. For example, if only 
Split 1 and Split 2 have been entered and saved, those will be the only 
options shown, even though the Tenant Data may have been configured to 
allow more than 2 splits.
In order to access an additional option, it must first be entered as...

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Additionally, you can change the report text and header font by selecting the 
font style and size.
These options are also available as icons on the menu bar of the Data Report screen 
(which is created by pressing the 
List button on the Data Entry screen).
Figure 4-9   Report Menu
Opening a Report screen for a particular MAT command name can be done in 
any of four ways:
1. Select a MAT command...

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Figure 4-10   Sample Data Entry and Data Report Screens
The icons on the Data Report Screen shown above offer quick ways to:
Save the data to a text file.
Change the font style and size used in the report.
View a Print Preview of the report.
Send the report to a printer.
Data Reports which are too wide for the whole report to fit on the screen will 
appear with a horizontal scroll bar across the...

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Figure 4-11   Sample Report Print Preview Screen
The Print Preview screen can be opened by choosing the Print Preview 
command
 on the Report menu, or by clicking the Print Preview icon on the Data 
Report menu bar.
The 
Print command sends the report to the printer.
The 
Next Page, Previous Page, Two Page, Zoom In, and Zoom Out 
commands on the Print Preview menu bar allow you to have varying...

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Window Menu
Cascade 
Places all open dialogs on top of each other in a cascading fashion, with each 
title bar visible and selectable.
Tile 
Places all open dialogs apart from each other with some overlap between 
dialogs, with each item selectable.
Close All 
Closes all open screens.
Help Menu
Help Topic opens the IMX ACD MAT online Help system.

About provides information about the IMX ACD MAT...

IMX MAT Menu Commands CallCenterWorX-Enterprise IMX MAT Quick Reference Guide
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