NEC Ncs Console User Guide

 
Installing NCS Console
 
NCS Console
 
 4.0 User Guide
 
 5
 
First Time Login
 
The first time you run the NCS Console application, you should configure 
its operation to meet your needs. Click the 
 
Setup
 
 button in the main 
window to open the Setup window. Refer to “Configuring NCS Console 
Settings” on page 22
 
Extension Settings Apply to NCS Console 
If you have configured your extension settings by way of other NCS Serv 
interfaces, those settings apply when you run NCS Console on your...

 
Getting Started 
 
6
 
NCS Console
 
 4.0 User Guide
 
About the NCS Console Main Window 
When you run NCS Console, you see the main window, an example of 
which is shown here. 
 
Figure 2. NCS Console main window 

 
About the NCS Console Main Window
 
NCS Console
 
 4.0 User Guide
 
 7
 
The main window is composed of the following displays and buttons:
• The
 
 title bar 
 
displays your extension number.
• The 
 
Info
 
 line at the bottom displays information on the current action 
or about errors.
• The 
 
Active Calls
 
 panel shows the status and information about 
currently connected calls, including caller ID and DNIS information if 
available. 
With the Multiple Call Waiting feature enabled for the your...

 
Getting Started 
 
8
 
NCS Console
 
 4.0 User Guide
 
Busy Lamp Field View (BLF tab) 
The panel at the right of the main window contains four tabs. The first tab 
is labeled 
 
BLF, 
 
or 
 
Busy Lamp Field
 
. This display lists only 
 
physical
 
 
extensions on the NCS Serv system. 
You can sort by any of the columns except the Status column by clicking 
the column heading. Clicking the heading repeatedly reverses the sort order 
from descending to ascending and vice versa. 
Besides the extension...

 
Trunk Status View (Trunk tab)
 
NCS Console
 
 4.0 User Guide
 
 9
 
Trunk Status View (Trunk tab) 
The third tab in the panel at the right is the 
 
Trunk 
 
tab.
The Trunk view displays 
 
Location
 
 and 
 
Status
 
. The 
 
location
 
 identifies the 
card ID and port (channel) number on the board. For example, in location 
00:05, the card ID is 0 and the port number is 5.
The Status column states are described on page 10. 
The dots at the left have the following meanings: 
• A black circle means...

 
Getting Started 
 
10
 
NCS Console
 
 4.0 User Guide
 
Call States 
The 
 
Status
 
 column appears in many of the NCS Console panels. The call 
states and their dot indicators [in brackets] can be one of the following. 
Generally stated, red means the line is being used; green means idle.
•
 
AA
 
 (Auto Attendant) [a solid red dot]—a call being transferred to the 
auto attendant.
•
 
Busy
 
 [a solid red dot]—the called party is busy. 
•
 
Conferenced
 
 [a solid red dot]—call participating in a...

 
Keyboard Shortcuts
 
NCS Console
 
 4.0 User Guide
 
 11
 
Keyboard Shortcuts 
General Tips 
• You can type extension or phone numbers using the keyboard number 
keys or the number pad.
• Once you are in any of the panel views you can use the keyboard arrow 
keys to scroll through and select a desired call or extension.
• Clicking the 
 
Roll Back
 
 button with a number in the dial pad phone box 
selects the number for copying or deleting.
 
Specific Keyboard Shortcuts 
Call Handling Function/
Button...

 
Getting Started 
 
12
 
NCS Console
 
 4.0 User Guide
 
Mouse Shortcuts 
You can use several mouse shortcuts. The limitations that apply to all calls 
also apply to these shortcuts: while connected to a call, you cannot place 
another call, but you can answer another incoming call. To place or answer 
a call, your phone must be off-hook. 
• Double-click an extension in any list of extensions to call that 
extension. 
• Double-click an incoming call (Ringing state in the Active Calls list) 
to answer...

 
A General Procedure
 
NCS Console
 
 4.0 User Guide
 
 13
 
Handling Calls
 
A General Procedure 
In general, the steps in handling a call in NCS Console are as follows:
1.
 
Select the call
 
.
2.
 
Select the operation
 
 such as Blind Transfer, Park, Hold, etc.
3.
 
Select the destination
 
 extension or outside number where the call 
should be sent.
4. Click the 
 
Dial
 
 button or press 
 
Enter
 
 on the keyboard.
 
Double-clicking the destination number
 
 
 
in step 3 completes the action and...

 
Handling Calls 
 
14
 
NCS Console 4.0 User Guide
Dialing
In the NCS Console main window, you can dial as follows:
1. Type a number using the keyboard number keys or the numeric 
keypad, or click numbers on the dial pad, or select a number in one of 
the view panels (BLF, All, or Speed).
2. Click the Dial button, or press Alt-d or the Enter key on the keyboard. 
The Double-Click Shortcut
If you’re calling a number in one of the view panels (BLF, All, or Speed), 
simply double-click the number.
If the...