NEC Ncs Console User Guide
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NCS Console For NCS Ware Release 4.0 User Guide Part No. 77000CON04 April 2001 Printed in the U.S.A. (2106)
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WARNING! Toll fraud is committed when individuals unlawfully gain access to customer telecommunication systems. This is a criminal offense. Currently, we do not know of any telecommunications system that is immune to this type of criminal activity. NEC America will not accept liability for any damages, including long distance charges, which result from unauthorized and/or unlawful use. Although NEC America has designed security features into its products, it is your sole responsibility to use...
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Table of Contents NCS Console 4.0 User Guide i Contents Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . iii Before You Begin . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 About NCS Console . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 New in Version 4.0 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1 Package Contents . . . . . . . . . . . . . . . . . . . . . ....
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Table of Contents ii NCS Console 4.0 User Guide Transfer to Auto Attendant. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 Transfer to Voice Mail . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18 System Call Park . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Conference Calls . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20 Overhead Paging . . . . . . . . . . . . . . . . . . . . . . . . . . . . ....
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NCS Console 4.0 User Guide iii Warranty Coverage NEC America warrants its hardware products to be free from defects in material and workmanship during the warranty period. If a product proves to be defective in material or workmanship during the warranty period, NEC America will at its sole option repair, refund, or replace the product with a like product. How Long is the Warranty Effective All NEC Americas’ NCS products are warranted for one (1) year for all parts from the date of...
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Warranty iv NCS Console 4.0 User Guide Limitation of Liability Except for personal injury, direct damages to tangible personal property proximately caused by NEC America products and liability otherwise expressly assumed in a written agreement signed by NEC, the liability of NEC, its affiliates, suppliers, and authorized resellers for any claims, losses, damages, or expenses from any cause whatsoever (including acts of omission of third parties), regardless of the form of action,...
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About NCS Console NCS Console 4.0 User Guide 1 Before You Begin About NCS Console NCS Console is an attendant console application for a client system or personal computer running Microsoft Windows 95/98/2000 or Windows NT (Server or Workstation) 4.0 with Service Pack 6a (or higher). It connects to NEC’s NCS Serv, the telephony server, running NCS Ware Release 4.0 or higher. This can simultaneously support up to three (3) operators on the same NCS Serv system. However, you must...
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Before You Begin 2 NCS Console 4.0 User Guide Functional Changes In addition to new features, some existing functions have changed in response to user needs and requests. • The Hang Up button can only disconnect calls on your extension. • Call handling functions now operate on a currently connected call only, with the exception that Overhead Paging simply requires that you have a dial tone. • When there is a Ringing status, you can now pick up both Ringing and Hold calls. • The...
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Before You Install NCS Console NCS Console 4.0 User Guide 3 Before You Install NCS Console • NCS Ware Release 4.0 or higher must be installed on the NCS Serv system to which the NCS Console client will connect. • In NCS Admin, the operator’s extension should be configured to enable Multiple Call Waiting as an Answering option. Also, configure the extension’s Busy Call Handling and No Answer Handling . • The client system should be connected to the NCS Serv system over...
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Getting Started 4 NCS Console 4.0 User Guide Getting Started Starting NCS Console Start NCS Console from the Start | Programs menu. The login dialog box will appear. In order to run NCS Console, NCS Serv server must be up and running. While NCS Serv is running, the data you see in your NCS Console windows is refreshed and updated. If NCS Serv is stopped in the middle of an NCS Console session, you will be prompted to close your session. Figure 1. Console Log In dialog...