NEC Ncs Console User Guide

Hold and Hold Pending
NCS Console 4.0 User Guide 15
Answering Calls to Other Extensions
You can take calls that were going to another extension under certain 
conditions:
You can’t answer (take) a call to another extension if you have calls other 
than Hold calls in the Active Calls list. You have to deal with pending calls 
first.
You can answer (take) the call if it shows a Ringing status. 
Use the Answer button, Alt-a, and the numeric keypad + key can also pick 
up calls ringing to other extensions....

Handling Calls 
16NCS Console 4.0 User Guide
Calls on hold will ring back on your extension if they are not picked up with 
the time-out period set in the NCS Ware Administrator. 
To Place a Call on Hold
• While connected to a call, click the Hold button or press Alt-o on the 
keyboard. 
The call is placed on hold and will hear music or recorded greetings (if it is 
configured in NCS Serv) until it is picked up or you get a ring back.
To Pick-Up a Call on Hold
The call must have a Hold status in the...

Transferring Calls
NCS Console 4.0 User Guide 17
Blind Transfer
Blind Transfer transfers an incoming call to an extension without your 
having to wait for the called party to answer. For limitations on this 
transfer, see the discussion, “When You Can and Can’t Transfer Calls” on 
page 16.
To Blind Transfer a Connected Call
1. Click the Blind Transfer button or press Alt-b on the keyboard. 
2. Select the destination extension from one of the view panels (BLF/
ALL/SPEED) by clicking it, or simply enter...

Handling Calls 
18NCS Console 4.0 User Guide
4. After connecting to the destination party, verify that the person wants 
to accept the call, and depending on their response, do one of the 
following: 
• If yes, click the Supervised Transfer button or press Alt-s on the 
keyboard again to complete the transfer.
• If no, click the Roll Back button or press Alt-r on the keyboard to 
cancel the transfer and return to the original caller.
Transfer to Auto Attendant
You can transfer a connected or ringing call...

System Call Park
NCS Console 4.0 User Guide 19
To Transfer Users to their own NCS Mail Voice Mailboxes
If a user calls in and wants to be transferred to his or her own voice mailbox, 
follow the “Transfer to Voice Mail” in the preceding subsection to transfer 
the user to their own voice mail. 
In addition, inform the person to press the * key during the voice mail 
greeting to gain access. 
The user is then prompted to enter a password or to press # to log into a 
different extension’s mailbox.
System...

Handling Calls 
20NCS Console 4.0 User Guide
To Pick-Up a Parked Call
You cannot be currently connected to any other call when you pick up a 
parked call.
1. Click the Park button or press Alt-p on the keyboard. 
2. Select the parked call from the Parked Calls list and click the Dial 
button.
Shortcut: Double-click the parked call in the Parked Calls list 
to immediately take the parked call. 
Conference Calls
NCS Console can provide for a connection of up to 6 parties into a 
conference call. 
While you...

Conference Calls
NCS Console 4.0 User Guide 21
Overhead Paging
If your NCS  Serv is setup with an overhead paging system, you can connect 
to it by clicking the Overhead Paging button. If your system is not setup 
with this function, the Overhead Paging button is dimmed.
You cannot answer a call while engaged in an overhead page, nor can you 
place the overhead page session on hold. 
Also, you cannot use overhead page during a conference call or during a 
supervised transfer.
You must have Dial Tone...

Configuring NCS Console Settings 
22NCS Console 4.0 User Guide
Configuring NCS Console Settings
Click the Setup button at the bottom of the main window open the Setup 
windows where you can set the default Auto Attendant, audio and popup 
behavior, the overhead paging connection and method, and your speed dial 
numbers. 
In these windows, you can save your changes by clicking Apply, or you 
can save and close the setup windows by clicking OK. 
Setting Your Extension Number
The NCS Console Setup (tab)...

Conference Calls
NCS Console 4.0 User Guide 23
Setting NCS Console Behavior and Overhead Paging
Click the General tab to configure audio, video, and paging settings. 
Figure 3. Console Setup General dialog box
• Select the Screen Pop check box to have NCS Console pop up when 
a call comes in. 
• Select the Audio Beep check box to hear a beep when a call comes in. 
• For overhead paging, select whether to send the output to an audio 
output (the same as pressing #44 on the phone pad) or to a trunk line...

Configuring NCS Console Settings 
24NCS Console 4.0 User Guide
To add a number: 
1. Click the Add button in the Speed Call List window to open a dialog. 
Figure 4. Setup Window—Add Frequent Call Entry dialog 
2. Enter the number, first and last name of the user, workgroup or 
external contact.
Outside phone numbers must include all necessary digits such as trunk 
access code, long distance prefix, area code, etc.
Entering first and last name is optional; it can help you identify the 
entry.
3. Click OK....