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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways Quick Start Guide
Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways Quick Start Guide
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MultiVOIP Quick Start Guide Phonebook Starter Config. 21 4. In the “Add Prefix” field, enter any digits that must be dialed from your local voip to gain access to the PSTN. North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. On Seattle PBX, “9” is used to get an outside line. Answer: 9 is prefix to be added by local (Seattle) voip. London/Birming. system. On London PBX, “9” is used to get an outside line. Answer: 9 is prefix to be added by local (London) voip. Euro, International Call Example Rotterdam/Bordeaux system. On Rotterdam PBX, “9” is used to get an outside line. Answer: 9 is prefix to be added by local (Rotterdam) voip. 5. In the “Channel Number” field, enter “0.” A zero value means the voip unit will assign the call to an available channel. If desired, specific channels can be assigned to specific incoming calls (i.e., to any set of calls received with a particular incoming dialing pattern).
Phonebook Starter Config. MultiVOIP Quick Start Guide 22 6. In the “Description” field, it is useful to describe the ultimate destination of the calls. For example, in a New York City voip system, “incoming calls to Manhattan office,” might describe a phonebook entry, as might the descriptor “incoming calls to NYC local calling area.” The description should make the routing of calls easy to understand. (40 characters max.) North America, Long-Distance Example Euro, National Call Example Seattle-Chicago system. Possible Description:. Free Seattle access, all employees London/Birming. system. Possible Description:. Local-rate London access, all empl. Euro, International Call Example Rotterdam/Bordeaux system. Possible Description:. Local-rate Rotterdam access, all empl. 7. Repeat steps 2-6 for each inbound phonebook entry. When all entries are complete, go to step 8. 8. Click OK to exit the inbound phonebook screen. 9. Click on Save Setup. Highlight Save and Reboot. Click OK. Your starter inbound phonebook configuration is complete.
Phonebook Tips MultiVOIP Quick Start Guide 23 Phonebook Tips Preparing the phonebook for your voip system is a complex task that, at first, seems quite daunting. These tips may make the task easier. 1. Use Dialing Patterns, Not Complete Phone Numbers. You will not generally enter complete phone numbers in the voip phonebook. Instead, you’ll enter “destination patterns” that involve area codes and other digits. If the destination pattern is a whole area code, you’ll be assigning all calls to that area code to go to a particular voip which has a unique IP address. If your destination pattern includes an area code plus a particular local phone exchange number, then the scope of calls sent through your voip system will be narrowed (only calls within that local exchange will be handled by the designated voip, not all calls in that whole area code). In general, when there are fewer digits in your destination pattern, you are asking the voip to handle calls to more destinations. 2. The Four Types of Phonebook Digits Used. Important! “Destination patterns” to be entered in your phonebook will generally consist of: (a) calling area codes, (b) access codes, (c) local exchange numbers, and (d) specialized codes. Although voip phonebook entries may look confusing at first, it’s useful to remember that all the digits in any phonebook entry must be of one of these four types. (a) calling area codes. There are different names for these around the world: “area codes,” “city codes,” “country codes,” etc. These codes, are used when making non-local calls. They always precede the phone number that would be dialed when making a local call.
Phonebook Tips MultiVOIP Quick Start Guide 24 (b) access codes. There are digits (PSTN access codes) that must be dialed to gain access to an operator, to access the publicly switched ‘long-distance’ calling system(North America), to access the publicly switched ‘national’ calling system (Europe and elsewhere), or to access the publicly switched ‘international’ calling system (worldwide). There are digits (PBX access codes) that must be dialed by phones connected to PBX systems or key systems. Often a “9” must be dialed on a PBX phone to gain access to the PSTN (‘to get an outside line’). Sometimes “8” must be dialed on a PBX phone to divert calls onto a leased line or to a voip system. However, sometimes PBX systems are ‘smart’ enough to route calls to a voip system without a special access code (so that “9” might still be used for all calls outside of the building). There are also digits (special access codes) that must be dialed to gain access to a particular discount long-distance carrier or to some other closed or proprietary telephone system. (c) local exchange numbers. Within any calling area there will be many local exchange numbers. A single exchange may be used for an entire small town. In cities, an exchange may be used for a particular neighborhood (although exchanges in cities do not always cover easily discernible areas). Organizations like businesses, governments, schools, and universities are also commonly assigned exchange numbers for their exclusive use. In some cases, these organizational- assigned exchanges can become non-localized because the exchange is assigned to one facility and linked, by the organization’s private network, to other sometimes distant locations. (d) specialized codes. Some proprietary voip units assign, to sites and phone stations, numbers that are not compatible with PSTN numbering. This can also occur in PBX or key systems. These specialized numbers must be handled on a case-by-case basis. 3. Knowing When to Drop Digits.Example When calling area codes and access codes are used in combination, a leading “1” or “0” must sometimes be dropped. Phonebook Entry ➠ ➠➠ ➠ Area code for Inner London is listed as “0207.” However, in international calls the leading “0” is dropped. International Access CodeU.K. Country Code Leading Zero Dropped from Area Code
MultiVOIP Quick Start Guide Phonebook Tips 25 4. Using a Comma.Detail , = 1-second pause Commas are used in telephone dialing strings to indicate a pause to allow a dial tone to appear (common on PBX and key systems). Commas may be used only in the “Add Prefix” field of the Inbound Phonebook. in many PBX systems (not needed in all) 5. Ease of Use. The phonebook setup determines how easy the voip system is to use. Generally, you’ll want to make it so dialing a voip call is very similar to dialing any other number (on the PSTN or through the PBX). 6. Avoid Unintentional Calls to Official/Emergency Numbers. Dialing a voip call will typically be somewhat different than ordinary dialing. Because of this, it’s possible to set up situations, quite unwittingly, where phone users may be predisposed to call official numbers without intending to do so. Conversely, a voip/PBX system might also make it difficult to place an official/emergency call when one intends to do so. Study for your phonebook setup and do some dialing on the system to avoid these pitfalls. 7. Inbound/Outbound Pattern Matching. In general, the Inbound Phonebook entries of the local voip unit will match the Outbound Phonebook entries of the remote voip unit. Similarly, the Outbound Phonebook entries of the local voip unit will match the Inbound Phonebook entries of the remote voip unit. There will often be non- matching entries, but it’s nonetheless useful to notice the matching between the phonebooks. 8. Simulating Network in-lab/on-benchtop. One common method of configuring a voip network is to to set up a local IP network in a lab, connect voip units to it, and perhaps have phones connected on channel banks to make test calls.
Phonebook Tips MultiVOIP Quick Start Guide 26 NOTES
MultiVOIP Quick Start Guide Phonebook Example 27 Phonebook Example Flagstaff Office 204.16.49.75 8-Channel Analog VoIP (MVP810) PSTN PBX System. Main Number: 777-5600 30 extensions Area: 520 Santa Fe Office PBX System. Main Number: 444-3200 40 extensions PSTN 204.16.49.74 8-Channel Analog VoIP (MVP810) Area: 505 PBX System. Main Number: 333-2700 204.16.49.73 24-Channel Digital VoIP (MVP2410) PSTN Boise OfficeArea: 208 90 extensions IP Network EachOutbound Phonebookcontains two pairs of entries, two entries for each remote site. Whenever an out-of-town employee dials a 12-digit number beginning with the listed 5-digit destination pattern (9+1+area code) of another company location, the PBX hands the call to the voip system. The local voip strips off the “9” and directs the call to the IP address of the remote voip. The remote voip receives the call and hands it to its PBX. The PBX then completes the call to the PSTN. The one-digit Outbounddestination patterns pertain to 3-digit calling between company employees. Inbound Phonebook One Common Situation Voip Example. This company has offices in three different cities. The PBX units all operate alike. Notably, they all give access to outside lines using “9.” They all are ‘smart’ enough to identify voip calls without using a special access digit (“8” is used in some systems). Finally, the system operates so that employees in any office can dial employees in any other office using only three digits. Here are the phonebooks needed for that system. EachInbound Phonebook contains two entries. The first entry (4 digits) specifies how incoming calls from the other voip sites will be handled if they go out onto the local PSTN. Essentially, all those calls come to the receiving voip with a pattern beginning with 1+area code. The local voip removes those four digits because they aren’t needed when dialing locally. The local voip attaches a “9” at the beginning of the number to get an outside line. The PBX then completes the call to the PSTN. The second Inbound Phonebook entry (8 digits) is for receiving calls from company employees in the other two cities. The out-of-town employee simply dials 3 digits. The first of the three digits is uniquely used at each site and so acts as a destination pattern (Boise extensions are 7xx, Santa Fe extensions 2xx, Flagstaff extensions 6xx). As the remote voip sends out the call, it automatically attaches all of the foregoing digits that would normally have to be dialed using the PSTN. The local (receiving) voip sees the extended pattern in its Inbound Phonebook and so strips off the long telltale pattern of digits needed for 3- digit calling. It must finally add back the last digit before handing the call to the PBX, which completes the call to a specific extension.
Phonebook Example MultiVOIP Quick Start Guide 28 Flagstaff Voip Flagstaff VoipInbound Phonebook Outbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin. PatternTo t a l DigitsPrefix to RemovePrefix to Ad dIP AddrDescription Outgoing Calls 1520 9 Incoming calls to PSTN, Flagstaff local calls91505 12 9 none204.16 .49.74Outgoing calls to Santa Fe area 15207775 5 Incoming calls to extensions of company’s PBX system in Flagstaff2 3 none 1505 444 3204.16 .49.743-digit calls to Santa Fe employees 91208 12 9 none204.16 .49.73Outgoing calls to Boise area 7 3 none 1208 333 2204.16 .49.733-digit calls to Boise employees Flagstaff Office 204.16.49.758-Channel Analog VoIP (MVP810) PSTN PBX System. Main Number: 777-5600 30 extensions Area: 520 PBX System. Main Number: 333-2700 204.16.49.73 24-Channel Digital VoIP (MVP2410) PSTN Boise OfficeArea: 208 90 extensions Santa Fe Office PBX System. Main Number: 444-3200 40 extensions PSTN 204.16.49.748-Channel Analog VoIP (MVP810) Area: 505 IP Network Santa Fe Voip Santa Fe VoipInbound Phonebook Outbound PhonebookPrefix to RemovePrefix to AddDescription Incoming Cal lsDestin. PatternTot a l DigitsPrefix to RemovePrefix to AddIP Ad drDescription Outgoing Calls 1505 9, Incoming calls to P ST N, Santa Fe local ca lls91208 12 9 none 204. 16.49. 73Outgoing calls to Boise area 150544432 2 Incoming calls to extensions of company’s PBX system in Santa Fe7 3 none 1208 333 2204.1 6.49. 73Outgoing calls to extensions of company’s Boise PBX (3- digit dialing) 91520 12 9 none 204. 16.49. 75Outgoing calls to Flagstaff area 6 3 none 1520 777 5204. 16.49. 753-digit calls to Flagstaff employees Boise Voip Boise VoipInbound Phonebook Outbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin. PatternTo t a l Di git sPrefix to RemovePrefix to AddIP AddrDescription Outgoing Calls 1208 9 Incoming calls to PSTN, Boise Area91505 12 9 none204.16 .49.74Outgoing calls to Santa Fe area 12083332 2 Incoming calls to extensions of company’s PBX system in Boise2 3 none 1505 444 3204.16 .49.743-digit calls to Santa Fe employees 91520 12 9 none 204.1 6.49.7 5Outgoing calls to Flagstaff area 6 3 none 1520 777 5204.1 6.49.7 53-digit calls to Flagstaff employees
MultiVOIP Quick Start Guide Phonebook Example 29 Sample Phonebooks Enlarged Boise Voip Boise VoipInbound Phonebook Outbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin. PatternTo ta l DigitsPrefix to RemovePrefix to AddIP AddrDescription Outgoing Calls 1208 9, Incoming calls to PSTN, Boise Area91505 12 9 none204. 16.49. 74Outgoing calls to Santa Fe area 120833327 7 Incoming calls to extensions of company’s PBX system in Boise2 3 none 1505 444 3204. 16.49. 743-digit calls to Santa Fe employees (extensions 200 to 240) 91520 12 9 none 204. 16.49. 75Outgoing calls to Flagstaff area 6 3 none 1520 777 5204. 16.49. 753-digit calls to Flagstaff employees (extensions 600-630) Santa Fe Voip Santa Fe VoipInbound Phonebook Outbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin. PatternTo t a l DigitsPrefix to RemovePrefix to AddIP AddrDescription Outgoing Calls 1505 9, Incoming calls to PSTN, Santa Fe local calls91208 12 9 none 204. 16.49. 73Outgoing calls to Boise area 150544432 2 Incoming calls to extensions of company’s PBX system in Santa Fe7 3 none 1208 333 2204. 16.49. 733-digit calls to Boise employees (extensions 700-790) 91520 12 9 none 204. 16.49. 75Outgoing calls to Flagstaff area 6 3 none 1520 777 5204. 16.49. 753-digit calls to Flagstaff employees (extensions 600-630) Flagstaff Voip Flagstaff VoipInbound Phonebook Outbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin. PatternTo ta l DigitsPrefix to RemovePrefix to AddIP AddrDescription Outgoing Calls 1520 9, Incoming calls to PSTN, Flagstaff local calls91505 12 9 none204.16 .49.74Outgoing calls to Santa Fe area 152077756 6 Incoming calls to extensions of company’s PBX system in Flagstaff2 3 none 1505 444 3204.16 .49.743-digit calls to Santa Fe employees (extensions 200-240) 91208 12 9 none204.16 .49.73Outgoing calls to Boise area 7 3 none 1208 333 2204.16 .49.733-digit calls to Boise employees (extensions 700-790)
Phonebook Example MultiVOIP Quick Start Guide 30 Phonebook Worksheet Voip Location/ID:____________________________ Inbound PhonebookOutbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin.PatternTo t a lDigitsPrefix toRemovePrefixto AddIPAddrDescriptionOutgoing Calls Other Details: Voip Location/ID:____________________________ Inbound PhonebookOutbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin.PatternTo t a lDigitsPrefix toRemovePrefixto AddIPAddrDescriptionOutgoing Calls Other Details: Voip Location/ID:____________________________ Inbound PhonebookOutbound PhonebookPrefix to RemovePrefix to AddDescription Incoming CallsDestin.PatternTo t a lDigitsPrefix toRemovePrefixto AddIPAddrDescriptionOutgoing Calls Other Details: