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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways Quick Start Guide

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    							Voice / Fax over IP Networks
    Quick Start Guide
    for
    Voice/IP Gateways
    Digital Models (T1, E1, ISDN-PRI):
    MVP-2400/2410/3010
    Analog Models:  MVP-210/410/810 
    						
    							2
    Quick Start Guide
    82000250, Revision A
    Analog MultiVOIP Units (Models MVP210, MVP410, and MVP810)
    Digital MultiVOIP Units (Models MVP2400, MVP2410, MVP3010,)
    This publication may not be reproduced, in whole or in part, without prior
    expressed written permission from Multi-Tech Systems, Inc. All rights
    reserved.
    Copyright © 2002, by Multi-Tech Systems, Inc.
    Multi-Tech Systems, Inc. makes no representations or warranties with respect
    to the contents hereof and specifically disclaims any implied warranties of
    merchantability or fitness for any particular purpose. Furthermore, Multi-Tech
    Systems, Inc. reserves the right to revise this publication and to make changes
    from time to time in the content hereof without obligation of Multi-Tech
    Systems, Inc. to notify any person or organization of such revisions or changes.
    Record of Revisions
    Revision Description
          AInitial Release of Joint MultiVOIP Q.S.Guide.
     (05/08/02) 
    Patents
    This Product is covered by one or more of the following U.S. Patent Numbers:
    5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents
    Pending.
    Trademark
    Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo.  Windows and
    NetMeeting are registered trademarks of Microsoft.
    Multi-Tech Systems, Inc.
    2205 Woodale Drive
    Mounds View, Minnesota 55112
    (763) 785-3500 or (800) 328-9717
    U.S. Fax:  763-785-9874
    Technical Support:  (800) 972-2439
    http://www.multitech.com 
    						
    							3
    CONTENTS
    Introduction 4
    Safety Warnings 4
    Lithium Battery Caution 4
    Safety Warnings Telecom 4
    MultiVOIP Startup Tasks 5
    Phone/IP Details *Absolutely Needed*
            Before Starting the Installation 6
    Gather IP Information 6
    Gather Telephone Information 6
    Gather Telephone Information 7
    Gather Telephone Information 7
    Obtain Email Address for VOIP
           (for email call log reporting) 8
    Identify Remote VOIP Site to Call 8
    Idenitfy VOIP Protocol to be Used 8
    Placement 9
    The Command/Control Computer (Specs & Settings) 9
    Quick Hookups 10
    Load MultiVOIP Control Software onto PC 13
    Phone/IP Starter Configuration 14
    Phonebook Starter Configuration (with remote voip)16
    Outbound Phonebook 16
    Inbound Phonebook 20
    Phonebook Tips 23
    Phonebook Example 27
    Connectivity Test 32
    Troubleshooting 36
    Limited Warranty 37
    Technical Support 38
    Contacting Technical Support 38
    Regulatory Information 39
    EMC, Safety, and R&TTE Directive Compliance 39
    FCC Declaration 39 
    						
    							Safety Warnings MultiVOIP Quick Start Guide
    4
    Introduction
    This manual will get your MultiVOIP up and running quickly.
    For more details, see the MultiVOIP User Guide.
    Safety Warnings
    Lithium Battery Caution
    A lithium battery on the voice/fax channel board provides backup
    power for the timekeeping capability.  The battery has an estimated life
    expectancy of ten years.
    When the battery starts to weaken, the date and time may be incorrect.
    If the battery fails, the board must be sent back to Multi-Tech Systems
    for battery replacement.
    Warning:  There is danger of explosion if the battery is incorrectly
    replaced.
    Safety Warnings Telecom
    1. Never install telephone wiring during a lightning storm.
    2. Never install a telephone jack in wet locations unless the jack is
    specifically designed for wet locations.
    3. This product is to be used with UL and cUL listed computers.
    4. Never touch uninsulated telephone wires or terminals unless the
    telephone line has been disconnected at the network interface.
    5. Use caution when installing or modifying telephone lines.
    6. Avoid using a telephone (other than a cordless type) during an
    electrical storm. There may be a remote risk of electrical shock from
    lightning.
    7. Do not use a telephone in the vicinity of a gas leak.
    8. To reduce the risk of fire, use only 26 AWG or larger
    telecommunication line cord. 
    						
    							MultiVOIP Quick Start Guide Startup Tasks
    5
    MultiVOIP Startup Tasks
    TaskSummary
    
      Collecting Phone/IP
    Details (vital!)
    The MultiVOIP must be configured to
    interface with your particular phone
    system and IP network.  To do so,
    certain details must be known about
    those phone and IP systems.
    
      PlacementDecide where you’ll mount the voip.
    
      The Command/Control
    Computer:
    Specs & Settings
    Some modest minimum specifications
    must be met.  A COM port must be set
    up.
    
      HookupConnect power, phone, and data cables
    per diagram.
    
      Software InstallationThis is the configuration program.
    It’s a standard Windows software
    installation.
    
      Phone/IP Starter
    Configuration
    You will enter phone numbers and IP
    addresses.  You’ll use default parameter
    values where possible to get the system
    running quickly.
    
      Phonebook Starter
    Configuration
    The phonebook is where you specify
    how calls will be routed.  To get the
    system running quickly, you’ll make
    phonebooks for just two voip sites.
    
      Connectivity TestYou’ll find out if your voip system can
    carry phone calls between two sites.
    That means you’re up and running!
    
      TroubleshootingDetect and remedy any problems that
    might have prevented connectivity. 
    						
    							Gathering Phone/IP Details MultiVOIP Quick Start Guide
    6
    Phone/IP Details *Absolutely Needed*
    Before Starting the Installation
    The MultiVOIP will interface with both the IP network and the phone
    system.  You must gather information about the IP network and about
    the phone system so that the MultiVOIP can be configured to operate
    with them properly.
    Gather IP Information
    ➼Ask your computer network
    administrator.Info needed to operate:
    all MultiVOIP models.
    IP Network Parameters:
    Record for each VOIP Site
    in System
    
    • IP Address
    • IP Mask
    • Gateway
    • Domain Name Server (DNS) Info
       
    (not implemented; for future use)
    Gather Telephone Information
    ➼T1 Phone Parameters
    Ask phone company or
    PBX maintainer.
    Info needed to operate:
    MVP2400
    MVP2410
    T1 Telephony Parameters:
    Record for this VOIP Site
    
    • Which frame format is used?  ESF___ or  D4___
    • Which CAS or PRI protocol is used? ______________
    • Clocking: Does the PBX or telco switch use
    internal or external clocking? _________________
    Note that the setting used in the voip unit will be the
    opposite of the setting used by the telco/PBX.
    • Which line coding is used?  AMI___ or  B8ZS___
    • Pulse shape level?: (most commonly 0 to 40 meters) 
    						
    							MultiVOIP Quick Start Guide Gathering Phone/IP Details
    7
    Phone/IP Details *Absolutely Needed*
    Gather Telephone Information
    ➼E1 Phone Parameters
    Ask phone company or
    PBX maintainer.
    Info needed to operate:
    MVP3010
    E1 Telephony Parameters:
    Record for this VOIP Site
    
    • Which frame format is used?  Double Frame_____
    MultiFrame w/ CRC4_____
    MultiFrame w/ CRC4 modified_____
    • Which CAS or PRI protocol is used? ______________
    • Clocking: Does the PBX or telco switch use
    internal or external clocking? _________________
    Note that the setting used in the voip unit will be the
    opposite of the setting used by the telco/PBX.
    • Which line coding is used?  AMI___ or  HDB3___
    • Pulse shape level?: (most commonly 0 to 40 meters)
    Gather Telephone Information
    ➼Analog Phone Parameters
    Ask phone company or
    telecom manager.
    Needed for:
    MVP810
    MVP410
    MVP210
    Analog Telephony Interface Parameters:
    Record for this VOIP Site
    
    •  Which interface type (or “signaling”) is used?
                      
    E&M_____    FXS/FXO_____
    •  If FXS, determine whether the line will be used for a
    phone, fax, or KTS (key telephone system)
    • If FXO, determine if line will be an analog PBX
    extension or an analog line from a telco central office
    • If E&M, determine these aspects of the  E&M trunk
    line from the PBX:
    • What is its Type (1, 2, 3, 4, or 5)?
    • Is it 2-wire or 4-wire?
    • Is it Dial-Tone or Wink? 
    						
    							Gathering Phone/IP Details MultiVOIP Quick Start Guide
    8
    Phone/IP Details Often Needed/Wanted
    Obtain Email Address for VOIP (for email call log reporting)
    required  if log reports of
    VOIP call traffic
     are to be sent by email
    Optional
    SMTP Parameters
    Preparation Task:
    Ask Mail Server
    administrator to set up
    email account (with
    password) for the
    MultiVOIP unit itself.
    Be sure to give a unique
    identifier to each
    individual MultiVOIP
    unit.
    Get the IP address of the
    mail server computer, as
    well.To:  I . T. D e p a r t m e n t
     re : e mai l acc ount for VOIP
    [email protected]
    Identify Remote VOIP Site to Call
    When you’re done installing the MultiVOIP, you’ll want to confirm that
    it is configured and operating properly.  To do so, it’s good to have
    another voip that you can call for testing purposes.  You’ll want to
    confirm end-to-end connectivity.  You’ll need IP and telephone
    information about that remote site.
    If this is the very first voip in the system, you’ll want to coordinate the
    installation of this MultiVOIP with an installation of another unit at a
    remote site.
    Identify VOIP Protocol to be Used
    Will you use H.323 or SIP?  Each has advantages and disadvantages.
    Although it is possible to mix protocols in a single VOIP system, it is
    highly desirable to use the  same VOIP protocol for all VOIP units in
    the system. 
    						
    							MultiVOIP Quick Start Guide Voip Placement & PC Settings
    9
    Placement
    Mount your MultiVOIP in a safe and convenient location where cables
    for your network and phone system are accessible.  Rack-mounting
    instructions are in Chapter 3: Mechanical Installation & Cabling of the User
    Guide.
    The Command/Control Computer (Specs & Settings)
    The computer used for command and control of the MultiVOIP
    (a) must be an IBM-compatible PC,
    (b) must use a Microsoft operating system,
    (c) must be connected to your local network (Ethernet) system, and
    (d) must have an available  serial COM port.
    The configuration tasks and control tasks the PC will have to do with
    the MultiVOIP are not especially demanding.  Still, we recommend
    using a reasonably new computer.  The computer that you use to
    configure your MultiVOIP need not be dedicated to the MultiVOIP
    after installation is complete.
    COM port on controller PC.  You’ll need an available COM port on the
    controller PC.  You’ll need to know which COM port is available for use
    with the MultiVOIP (COM1, COM2, etc.). 
    						
    							Quick Hookups  MultiVOIP Quick Start Guide
    10
    Quick Hookups
    Hookup for MVP2410 & MVP3010 
    						
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