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Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways Quick Start Guide
Multi-Tech Systems Mvp-2400/2410/3010, Mvp-210/410/810 Voice/ip Gateways Quick Start Guide
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Voice / Fax over IP Networks Quick Start Guide for Voice/IP Gateways Digital Models (T1, E1, ISDN-PRI): MVP-2400/2410/3010 Analog Models: MVP-210/410/810
2 Quick Start Guide 82000250, Revision A Analog MultiVOIP Units (Models MVP210, MVP410, and MVP810) Digital MultiVOIP Units (Models MVP2400, MVP2410, MVP3010,) This publication may not be reproduced, in whole or in part, without prior expressed written permission from Multi-Tech Systems, Inc. All rights reserved. Copyright © 2002, by Multi-Tech Systems, Inc. Multi-Tech Systems, Inc. makes no representations or warranties with respect to the contents hereof and specifically disclaims any implied warranties of merchantability or fitness for any particular purpose. Furthermore, Multi-Tech Systems, Inc. reserves the right to revise this publication and to make changes from time to time in the content hereof without obligation of Multi-Tech Systems, Inc. to notify any person or organization of such revisions or changes. Record of Revisions Revision Description AInitial Release of Joint MultiVOIP Q.S.Guide. (05/08/02) Patents This Product is covered by one or more of the following U.S. Patent Numbers: 5.301.274; 5.309.562; 5.355.365; 5.355.653; 5.452.289; 5.453.986. Other Patents Pending. Trademark Trademark of Multi-Tech Systems, Inc. is the Multi-Tech logo. Windows and NetMeeting are registered trademarks of Microsoft. Multi-Tech Systems, Inc. 2205 Woodale Drive Mounds View, Minnesota 55112 (763) 785-3500 or (800) 328-9717 U.S. Fax: 763-785-9874 Technical Support: (800) 972-2439 http://www.multitech.com
3 CONTENTS Introduction 4 Safety Warnings 4 Lithium Battery Caution 4 Safety Warnings Telecom 4 MultiVOIP Startup Tasks 5 Phone/IP Details *Absolutely Needed* Before Starting the Installation 6 Gather IP Information 6 Gather Telephone Information 6 Gather Telephone Information 7 Gather Telephone Information 7 Obtain Email Address for VOIP (for email call log reporting) 8 Identify Remote VOIP Site to Call 8 Idenitfy VOIP Protocol to be Used 8 Placement 9 The Command/Control Computer (Specs & Settings) 9 Quick Hookups 10 Load MultiVOIP Control Software onto PC 13 Phone/IP Starter Configuration 14 Phonebook Starter Configuration (with remote voip)16 Outbound Phonebook 16 Inbound Phonebook 20 Phonebook Tips 23 Phonebook Example 27 Connectivity Test 32 Troubleshooting 36 Limited Warranty 37 Technical Support 38 Contacting Technical Support 38 Regulatory Information 39 EMC, Safety, and R&TTE Directive Compliance 39 FCC Declaration 39
Safety Warnings MultiVOIP Quick Start Guide 4 Introduction This manual will get your MultiVOIP up and running quickly. For more details, see the MultiVOIP User Guide. Safety Warnings Lithium Battery Caution A lithium battery on the voice/fax channel board provides backup power for the timekeeping capability. The battery has an estimated life expectancy of ten years. When the battery starts to weaken, the date and time may be incorrect. If the battery fails, the board must be sent back to Multi-Tech Systems for battery replacement. Warning: There is danger of explosion if the battery is incorrectly replaced. Safety Warnings Telecom 1. Never install telephone wiring during a lightning storm. 2. Never install a telephone jack in wet locations unless the jack is specifically designed for wet locations. 3. This product is to be used with UL and cUL listed computers. 4. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected at the network interface. 5. Use caution when installing or modifying telephone lines. 6. Avoid using a telephone (other than a cordless type) during an electrical storm. There may be a remote risk of electrical shock from lightning. 7. Do not use a telephone in the vicinity of a gas leak. 8. To reduce the risk of fire, use only 26 AWG or larger telecommunication line cord.
MultiVOIP Quick Start Guide Startup Tasks 5 MultiVOIP Startup Tasks TaskSummary Collecting Phone/IP Details (vital!) The MultiVOIP must be configured to interface with your particular phone system and IP network. To do so, certain details must be known about those phone and IP systems. PlacementDecide where you’ll mount the voip. The Command/Control Computer: Specs & Settings Some modest minimum specifications must be met. A COM port must be set up. HookupConnect power, phone, and data cables per diagram. Software InstallationThis is the configuration program. It’s a standard Windows software installation. Phone/IP Starter Configuration You will enter phone numbers and IP addresses. You’ll use default parameter values where possible to get the system running quickly. Phonebook Starter Configuration The phonebook is where you specify how calls will be routed. To get the system running quickly, you’ll make phonebooks for just two voip sites. Connectivity TestYou’ll find out if your voip system can carry phone calls between two sites. That means you’re up and running! TroubleshootingDetect and remedy any problems that might have prevented connectivity.
Gathering Phone/IP Details MultiVOIP Quick Start Guide 6 Phone/IP Details *Absolutely Needed* Before Starting the Installation The MultiVOIP will interface with both the IP network and the phone system. You must gather information about the IP network and about the phone system so that the MultiVOIP can be configured to operate with them properly. Gather IP Information ➼Ask your computer network administrator.Info needed to operate: all MultiVOIP models. IP Network Parameters: Record for each VOIP Site in System • IP Address • IP Mask • Gateway • Domain Name Server (DNS) Info (not implemented; for future use) Gather Telephone Information ➼T1 Phone Parameters Ask phone company or PBX maintainer. Info needed to operate: MVP2400 MVP2410 T1 Telephony Parameters: Record for this VOIP Site • Which frame format is used? ESF___ or D4___ • Which CAS or PRI protocol is used? ______________ • Clocking: Does the PBX or telco switch use internal or external clocking? _________________ Note that the setting used in the voip unit will be the opposite of the setting used by the telco/PBX. • Which line coding is used? AMI___ or B8ZS___ • Pulse shape level?: (most commonly 0 to 40 meters)
MultiVOIP Quick Start Guide Gathering Phone/IP Details 7 Phone/IP Details *Absolutely Needed* Gather Telephone Information ➼E1 Phone Parameters Ask phone company or PBX maintainer. Info needed to operate: MVP3010 E1 Telephony Parameters: Record for this VOIP Site • Which frame format is used? Double Frame_____ MultiFrame w/ CRC4_____ MultiFrame w/ CRC4 modified_____ • Which CAS or PRI protocol is used? ______________ • Clocking: Does the PBX or telco switch use internal or external clocking? _________________ Note that the setting used in the voip unit will be the opposite of the setting used by the telco/PBX. • Which line coding is used? AMI___ or HDB3___ • Pulse shape level?: (most commonly 0 to 40 meters) Gather Telephone Information ➼Analog Phone Parameters Ask phone company or telecom manager. Needed for: MVP810 MVP410 MVP210 Analog Telephony Interface Parameters: Record for this VOIP Site • Which interface type (or “signaling”) is used? E&M_____ FXS/FXO_____ • If FXS, determine whether the line will be used for a phone, fax, or KTS (key telephone system) • If FXO, determine if line will be an analog PBX extension or an analog line from a telco central office • If E&M, determine these aspects of the E&M trunk line from the PBX: • What is its Type (1, 2, 3, 4, or 5)? • Is it 2-wire or 4-wire? • Is it Dial-Tone or Wink?
Gathering Phone/IP Details MultiVOIP Quick Start Guide 8 Phone/IP Details Often Needed/Wanted Obtain Email Address for VOIP (for email call log reporting) required if log reports of VOIP call traffic are to be sent by email Optional SMTP Parameters Preparation Task: Ask Mail Server administrator to set up email account (with password) for the MultiVOIP unit itself. Be sure to give a unique identifier to each individual MultiVOIP unit. Get the IP address of the mail server computer, as well.To: I . T. D e p a r t m e n t re : e mai l acc ount for VOIP [email protected] Identify Remote VOIP Site to Call When you’re done installing the MultiVOIP, you’ll want to confirm that it is configured and operating properly. To do so, it’s good to have another voip that you can call for testing purposes. You’ll want to confirm end-to-end connectivity. You’ll need IP and telephone information about that remote site. If this is the very first voip in the system, you’ll want to coordinate the installation of this MultiVOIP with an installation of another unit at a remote site. Identify VOIP Protocol to be Used Will you use H.323 or SIP? Each has advantages and disadvantages. Although it is possible to mix protocols in a single VOIP system, it is highly desirable to use the same VOIP protocol for all VOIP units in the system.
MultiVOIP Quick Start Guide Voip Placement & PC Settings 9 Placement Mount your MultiVOIP in a safe and convenient location where cables for your network and phone system are accessible. Rack-mounting instructions are in Chapter 3: Mechanical Installation & Cabling of the User Guide. The Command/Control Computer (Specs & Settings) The computer used for command and control of the MultiVOIP (a) must be an IBM-compatible PC, (b) must use a Microsoft operating system, (c) must be connected to your local network (Ethernet) system, and (d) must have an available serial COM port. The configuration tasks and control tasks the PC will have to do with the MultiVOIP are not especially demanding. Still, we recommend using a reasonably new computer. The computer that you use to configure your MultiVOIP need not be dedicated to the MultiVOIP after installation is complete. COM port on controller PC. You’ll need an available COM port on the controller PC. You’ll need to know which COM port is available for use with the MultiVOIP (COM1, COM2, etc.).
Quick Hookups MultiVOIP Quick Start Guide 10 Quick Hookups Hookup for MVP2410 & MVP3010