Motorola Mc9500k Manual

Maintenance & Troubleshooting 9 - 3
To charge the mobile device battery, the battery and charger temperatures must be between +32 ºF and 
+104 ºF (0 ºC and +40 ºC)
Do not use incompatible batteries and chargers. Use of an incompatible battery or charger may present a risk 
of fire, explosion, leakage, or other hazard. If you have any questions about the compatibility of a battery or a 
charger, contact Motorola Enterprise Mobility support.
For devices that utilize a USB port as a charging source, the...

9 - 4 MC9500-K Mobile Computer User Guide
Isopropyl alcohol
Can of compressed air with a tube.
Cleaning the MC9500-K
Housing
Using the alcohol wipes, wipe the housing including keys and in-between keys.
Display
The display can be wiped down with the alcohol wipes, but care should be taken not to allow any pooling of liquid 
around the edges of the display. Immediately dry the display with a soft, non-abrasive cloth to prevent streaking.
Scanner Exit Window
Wipe the scanner exit window periodically with a...

Maintenance & Troubleshooting 9 - 5
8.Inspect the area for any grease or dirt, repeat if required.
9.Replace the battery in the MC9500-K.
Cleaning Cradle Connectors
To clean the connectors on a cradle:
1.Remove the DC power cable from the cradle.
2.Dip the cotton portion of the cotton tipped applicator in isopropyl alcohol.
3.Rub the cotton portion of the cotton tipped applicator along the pins of the connector(s). Slowly move the 
applicator back-and-forth from one side of the connector to the other. Do...

9 - 6 MC9500-K Mobile Computer User Guide
Troubleshooting
MC9500-K
Table 9-1    Troubleshooting the MC9500-K
ProblemCauseSolution
MC9500-K does not 
turn on.Battery not 
charged.Charge or replace the battery in the MC9500-K.
Battery not installed 
properly.Install the battery properly. See Installing the Battery on page 1-6.
System crash. Perform a warm boot. If the MC9500-K still does not turn on, 
perform a cold boot. See Resetting the MC9500-K on page 3-3.
Battery did not 
charge.Battery failed....

Maintenance & Troubleshooting 9 - 7
MC9500-K shuts off. MC9500-K is 
inactive.The MC9500-K turns off after a period of inactivity. If the 
MC9500-K is running on battery power, set this period from 1 to 5 
minutes, in one-minute intervals. If the MC9500-K is running on 
external power, set this period to 1, 2, 5, 10, 15, or 30 minutes.
Check the Power window by selecting Start > Settings > System 
tab and tapping the Power icon. Select the Advanced tab and 
change the setting for a longer delay before...

9 - 8 MC9500-K Mobile Computer User Guide
Bluetooth Connection
The MC9500-K does 
not decode with 
reading bar code.Scanning 
application is not 
loaded.Load a scanning application on the MC9500-K. See your system 
administrator.
Unreadable bar 
code.Ensure the symbol is not defaced.
Distance between 
exit window and bar 
code is incorrect.Place the MC9500-K within proper scanning range.
MC9500-K is not 
programmed for the 
bar code.Program the MC9500-K to accept the type of bar code being 
scanned....

Maintenance & Troubleshooting 9 - 9
 Single Bay USB Cradle
Table 9-3    Troubleshooting the Single Bay USB Cradle
SymptomPossible CauseAction
MC9500-K battery is 
not charging.MC9500-K was 
removed from 
cradle or cradle 
was unplugged 
from AC power too 
soon.Ensure cradle is receiving power. Ensure MC9500-K is seated 
correctly. Confirm main battery is charging under 
Start > Settings 
> 
System > Power. The 4800 mAh battery fully charges in less than 
six hours.
Battery is faulty. Verify that other...

9 - 10 MC9500-K Mobile Computer User Guide
Single Slot Battery Charger
Four Bay Ethernet Cradle
Table 9-4    Single Slot Battery Charger
SymptomPossible CauseAction
Spare battery is not 
charging.Battery not fully 
seated in charging 
slot. Remove and re-insert the spare battery in the cradle, ensuring it is 
properly seated.
Battery inserted 
incorrectly. Re-insert the battery so the charging contacts on the battery align 
with the contacts on the cradle. 
Battery is faulty. Verify that other batteries...

Maintenance & Troubleshooting 9 - 11
Four Bay Charge Only Cradle
Battery is not 
charging.MC9500-K removed 
from the cradle too 
soon.Replace the MC9500-K in the cradle. The 4800 mAh battery fully 
charges in less than six hours. Tap 
Start > Settings > System > 
Power to view battery status.
Battery is faulty. Verify that other batteries charge properly. If so, replace the faulty 
battery.
No  power  to  cradle. Ensure that power is applied to the cradle. The Battery Status LED 
flashes amber to...

9 - 12 MC9500-K Mobile Computer User Guide
Vehicle Cradle
Table 9-7    Troubleshooting the Vehicle Cradle
SymptomPossible CauseAction
MC9500-K battery 
charging LED does 
not light up.Cradle is not 
receiving power.Ensure the power input cable is securely connected to the cradle’s 
power port.
MC9500-K battery is 
not recharging.MC9500-K was 
removed from the 
cradle too soon.Replace the MC9500-K in the cradle. The 4800 mAh battery fully 
charges in less than six hours.
Battery is faulty. Replace the...