Motorola I530 User Guide

							 93
Understanding Status 
MessagesYou may receive status messages under certain 
conditions. Before contacting Nextel Customer 
Care, note the message, numeric code, and the 
conditions under which it appeared. The following 
table lists and describes the status messages. 
Status Messages  Message DescriptionNo Dispatch 
Number StoredYou have attempted to reach a 
Nextel customer using One Touch 
Direct Connect, but there is no 
Direct Connect number stored in 
your recent calls list.
Number Not in 
ServiceThe number that you entered is not 
valid.
User Not AvailableThe phone that you called is either 
busy, out of coverage, or turned off. 
Please try again later.
User Not 
AuthorizedThe person that you called has not 
purchased this service.
Please Try LaterThis service is temporarily not 
available. Please try again later.
User Busy in Direct 
Connect callThe phone that you called is busy in 
a Direct Connect call.
User Busy in DataThe phone that you called is busy 
using Nextel Wireless Web services.
Service RestrictedThis service was restricted by 
Nextel, or this service was not 
purchased. 
Service Not 
AvailableYou are either out of coverage or 
having problems with provisioning.
System BusyThe system is experiencing heavy 
traffic. Please try again later.
Server Not 
RespondingServer is currently down or traffic is 
too high. Please try again later.
Service ConflictThis service cannot be enabled 
because an incompatible service 
has already been turned on.
Please Try AgainAn error occurred. Please try again.
Self Check Error + 
Number CodeA fault was detected with your 
phone. If this error recurs, note the 
error code and contact Customer 
Care.
Self Check Fail + 
Number CodeAn operational fault was detected 
with your phone. Note the numeric 
code, turn your phone off, and 
contact Customer Care. Status Messages  Message Description 
						

							94Understanding Status MessagesPIN Blocked 
Call Your ProviderThe incorrect PIN was entered 3 
consecutive times. You will be 
unable to place or receive calls on 
your phone. Contact Nextel 
Customer Care to have them obtain 
the PIN Unblocking Key (PUK) 
code.
Insert SIMYour SIM card is not being detected. 
Please check to ensure that you 
have inserted the SIM card correctly 
into your phone.
Check SIM CardPlease check your SIM card to 
make sure it has been inserted 
properly.
Wrong PINYou have entered an incorrect PIN 
number. 
Please Enter 
Special CodeYou have inserted a SIM card that 
will not work with a Nextel phone.  
Contact Customer Care if you 
believe this is a valid SIM card.
Enter SIM PINPlease enter your 4- to 8- digit SIM 
PIN code.
Enter Unlock CodeAuto Phone Lock is activated. Enter 
your unlock code.Status Messages  Message Description
New Browser 
Message Memory 
Full!Warns of low memory for Net Alerts.
Scanning for 
SatellitesSearching for GPS satellites.
Unable to Locate 
SatsCould not find GPS satellites.
For Update Visit:Directs you to update GPS satellite 
almanac data.
Technical ErrorA problem occurred in your phone’s 
GPS circuitry. If this error occurs, 
contact Customer CareStatus Messages  Message Description 
						

							 95
Nextel
® Terms and
Conditions of Service
TERMS AND CONDITIONS OF SERVICE: This 
Agreement starts when you open the inside 
package of any phone or accessory equipment 
(“Equipment”), you (“Customer”) received with this 
Agreement, or when you call to activate Nextel 
wireless communications services (“Service”), or 
when you sign this Agreement, whichever applies. 
By using the Equipment, Customer applies and 
subscribes for Services provided by Nextel (the 
“Company”) and confirms that Customer has read, 
understands, agrees to and accepts the terms and 
conditions stated herein (the “Agreement”). Should 
there be any conflict between the terms and 
conditions below, and the terms and conditions of 
any current Service/Subscriber Agreement between 
Customer and Company covering the Equipment 
accompanying this User’s Guide, the terms and 
conditions of the current Service/Subscriber 
Agreement will control.
1. USE OF SERVICE – By executing this 
Agreement, Customer covenants that it shall comply 
with all applicable laws, including without limitation 
all Federal Communications Commission rules and 
regulations.  Customer will not use the Service for 
any unlawful purpose. Customer will not use the Service in aircraft or in motor vehicles where 
prohibited by law, ordinance or regulation, as 
applicable. Customer acknowledges and agrees 
that all future purchases of Company Services and 
Equipment by Customer shall be governed by the 
terms and conditions contained herein unless 
Customer and Company enter into a subsequent 
Subscriber Agreement. Company may change this 
Agreement at any time. Any changes are effective 
when Company provides Customer with written 
notice stating the effective date of the change(s). If 
Customer elects to use the Services or make any 
payment to Company on or after the effective date 
of the changes, Customer is deemed to have 
accepted the change(s). If Customer does not 
accept the changes, Customer may terminate 
Services as of the effective date by sending written 
notice to Company at the address shown on 
Customer’s bill. If Services are terminated before 
the end of the current billing cycle, (i) no credit or 
refund will be provided for unused airtime; and (ii) 
any monthly recurring charge will not be prorated to 
the date of termination.
2. TERM – The Service Term of this Agreement 
shall be specified on the Subscriber Agreement 
Form and shall commence as of the date hereof. 
Thereafter, unless Customer or Company 
terminates this Agreement as provided for herein, 
this Agreement shall automatically renew on a 
month-to-month basis. Notice of termination by  
						

							96Nextel
® Terms and Conditions of Service
Customer shall be made only in writing to Company 
at the address shown on Customer’s bill. Company 
reserves the right not to renew this Agreement at 
any time prior to the conclusion of the Service Term 
or any renewal term. Except for a Customer 
termination in response to Company changes in 
accordance with Section 1 above, a $200 
cancellation fee per unit will be charged to Customer 
for cancellation within the Service Term, if a one or 
two year Service Term is selected on the Subscriber 
Agreement. If Company permits Customer to 
suspend Service to Customer’s account(s) for a 
temporary period, Company may extend the term of 
this Agreement by the length of the temporary 
suspension. If Customer changes rate plans during 
the Service Term of this Agreement, or upgrades 
Equipment at any time, then Customer may be 
required to start a new Service Term of up to 24 
months as of the date of the change or upgrade and 
may be subject to a transfer fee.
3. CREDIT APPLICATION – This Agreement shall 
be contingent upon Company’s approval of 
Customer’s credit application. Company may 
require Customer to update its credit application or 
information from time to time. Customer warrants 
and represents that all information furnished on the 
credit application is current, complete, accurate, and 
true. If Company subsequently determines that any 
statements made on the credit application are false, 
incomplete or inaccurate, Company may declare Customer to be in default under this Agreement and 
may exercise any remedies it has under this 
Agreement at law or in equity. Customer 
understands that Company will rely upon the credit 
information provided by Customer, including but not 
limited to Customer’s social security number or tax 
identification number, and other confidential and 
personal financial and credit information requested 
by Company and supplied by Customer, in making a 
decision to provide Services. Customer consents to 
Company’s requests for and verification of 
Customer’s bank references and Company’s 
performance of a credit history check utilizing 
standard commercial credit reference services in 
connection with Company’s review of the 
Customer’s creditworthiness. Customer 
acknowledges that Company may provide payment 
history and other billing/charge information to a 
credit-reporting agency for inclusion in Customer’s 
records maintained by such credit-reporting agency. 
Customer understands that a security deposit or 
airtime usage limit may be required.
4. EQUIPMENT AND INSTALLATION – If the sale is 
for cash only, title to the Equipment shall be 
transferred to Customer upon receipt by Company 
of a cashier’s or certified check or other equally 
secure form of payment in the amount set forth on 
the front of this Agreement. Company shall not be 
liable to Customer for delays in delivery or 
unavailability of Equipment or any part thereof or for  
						

							 97
the cancellation of any orders of Equipment by the 
manufacturer. Customer, at its option, may have the 
Equipment installed by Company at the rate 
specified on the front of this Agreement. If Customer 
purchases the Equipment on credit or on an 
installment basis, installations, repairs, and removal 
of Equipment must be performed by a party 
authorized by Company. Company shall not be 
liable for any damage to Customer’s vehicle(s) or 
Equipment that may result from installation of 
Equipment by any person who is not employed by 
Company. Customer shall not modify, disassemble, 
de-install or alter the Equipment in any manner 
whatsoever, except in accordance with the User 
Guide accompanying the Equipment.
5. CUSTOMER RADIO EQUIPMENT – Company is 
not responsible for the installation, operation, quality 
of transmission, or, unless separate maintenance 
arrangements have been made between Company 
and Customer, maintenance of the Equipment. Any 
change in Service or Equipment may require 
additional programming or Equipment or changes to 
assigned codes or numbers which may require 
programming fees. Company reserves the right to 
change or remove assigned codes and/or numbers 
when such change is reasonably necessary in the 
conduct of its business. Customer does not have 
any proprietary interest in such codes or numbers. 
Although Federal and state laws may make it illegal 
for third parties to listen in on service, complete privacy cannot be guaranteed. Company shall not 
be liable to Customer or to any third party for any 
eavesdropping on or interception of communications 
from Company’s System.
6. NEXTEL ONLINE SERVICES – Nextel Online 
Services, consisting of certain applications such as 
email, data, information and other wireless internet 
services (the “Applications”) are part of the Services 
that can be obtained through Company. Certain 
Applications offered by Company or authorized third 
parties may be compatible with the Equipment 
and/or the Service offered by Company. Customer 
acknowledges and agrees that there is no 
guarantee or assurance that the Applications are 
compatible, or will continue to be compatible, with 
Company’s System or any of its Equipment or 
Service offerings. Such compatibility or approval 
from Company of compatibility shall not be 
construed as an endorsement of a particular 
Application or a commitment on the part of 
Company that Application(s) will continue to be 
compatible with the System, Equipment or Service 
for any period of time. Company reserves the right, 
in its sole discretion, to disable or discontinue any 
Application for any reason. Use of Nextel Online 
Services requires a wireless internet compatible 
phone, and is subject to any storage, memory or  
						

							98Nextel
® Terms and Conditions of Service
other Equipment limitation. Only certain internet 
sites may be accessed, and certain Nextel Online 
Services may not be available in all Company 
Service areas.
7. APPLICATION CUSTOMER CARE AND 
SUPPORT – Customer acknowledges and agrees 
that in most cases, the developer of an Application 
is responsible for providing customer care and 
Application support to all customers using the 
Application. In the event Customer contacts 
Company Customer Care with a problem 
concerning the use of an Application, Customer may 
be referred to the Application developer’s customer 
care, and Company shall have no obligation to 
support such Application.
8. CONTENT; COMMUNICATIONS WITH 
OTHERS; INTELLECTUAL PROPERTY RIGHTS – 
Company is not a publisher of third party content 
that Customer may from time to time access through 
Nextel Online Services; therefore Company is not 
responsible for the content provided by such third 
parties, including but not limited to statements, 
opinions, graphics, photos, music, services and 
other information (“Content”), and accessed by 
Customer through Nextel Online Services. Nor is 
Company responsible for the actions of third parties 
arising from a Customer’s contact with such third 
parties via Nextel Online Services, whether such 
contact is facilitated through Customer’s own initiative or via an embedded link on the Equipment. 
Company gives no guarantee or assurance as to the 
currency, accuracy, completeness or utility of 
Content obtained through Nextel Online Services. 
Company, Content providers and others have 
proprietary interests in certain Content. Customer 
shall not, nor permit others, to reproduce, broadcast, 
distribute, sell, publish, commercially exploit or 
otherwise disseminate such Content in any manner 
without the prior written consent of Company, 
Content providers, or others with proprietary 
interests in such Content, as applicable.
9. DEPOSITS – Customer shall provide Company 
with a deposit towards the purchase of the 
Equipment in the amount set forth on the front of this 
agreement. Company also has the right, exercisable 
in its sole discretion at any time or from time to time, 
to require Customer to make a deposit to guarantee 
payment of sums due hereunder, including Service 
charges. Unless otherwise required by law, deposits 
may be mixed with other funds and will not earn 
interest. Customer hereby grants Company, as 
applicable, a security interest in such deposits, to 
secure the payment of all sums due hereunder as 
well as the performance of all other payment 
obligations Customer may have to the Company 
whether now existing or hereafter arising. Upon 
termination of Service, or upon the first billing cycle 
after the twelfth month of service, whichever comes 
first, Company may apply the deposit against any  
						

							 99
outstanding Service charges of Customer or any 
other amount owed to the Company. If Customer is 
terminating the Agreement, any remaining balance 
will be released to the Customer at the Customer’s 
last known address within approximately 90 days. If 
the Customer continues with the Agreement, any 
credit balance remaining after the deposit is applied 
will be applied to any amounts that may become 
owing to the Company in the future except that, at 
Customer’s request, amounts of $50 or more will be 
released to the Customer at the latest address 
known to Company within 30 days of the Customer 
request. In all cases, Customer agrees that any 
remaining balance will be retained by Company in 
the event the postal service is unable to deliver the 
funds to the Customer at the latest address known 
to Company. Company reserves the right to 
interrupt Services if Service appears to have 
excessive charges, payments are delinquent, any 
unusual calling patterns are observed on 
Customer’s account, or during public safety 
emergencies. Such interruption may be done to 
protect Customer or Company as the Company 
determines in its sole discretion, but in no event 
shall the Company be liable to the Customer or to 
any third party by reason of interrupting or failing to 
cause an interruption of Service.10. RATES, CHARGES AND PAYMENT – The 
price established for Service is set forth in the 
current Company rate plan(s) selected by Customer. 
Company shall issue invoices for Service. Monthly 
Access charges shall be invoiced in advance. 
Airtime and long distance charges shall be invoiced 
in arrears. Customer is responsible to pay 
Company, on a timely basis, for charges for Service 
as set forth on the front of this Agreement, and any 
modifications thereto. If Customer elects to pay 
using a Company-approved credit or debit card, 
Customer hereby authorizes Company to charge the 
credit or debit cards specified by Customer from 
time to time on a recurring basis for all charges 
incurred on the Company Account Numbers set 
forth on Customer’s invoice. Customer (i) expressly 
authorizes Company to charge Customer’s 
designated credit or debit card account number(s) 
for all fees and charges incurred; and (ii) 
reauthorizes Company to charge such account 
number each time services are used. Customer 
shall promptly notify Company of any changes to the 
credit or debit card or bank account used for 
payment. Enrollment is for the duration of this 
Agreement unless cancelled earlier by either party 
with thirty (30) days advance written notice to the 
other party. Customer acknowledges that 
chargeable time for telephone calls and Nextel 
Direct Connect call transmissions originated by a 
unit begin when a connection is established with  
						

							100Nextel
® Terms and Conditions of Service
Company facilities. A new Nextel Direct Connect call 
is initiated by a call participant if that participant 
responds more than six (6) seconds after the other 
party finishes its Nextel Direct Connect 
transmission. Customer accepts responsibility for 
Airtime charges from incoming telephone calls to its 
mobile unit from the time that Customer responds to 
the call. If Customer disputes any Service charges, 
Customer must pay the entire amount set forth in 
the invoice by the due date and submit a written 
explanation within forty five (45) days from the date 
on the invoice. Direct Connect, Group Connect, and 
Nationwide Direct Connect charges are calculated 
by multiplying the minutes of use, number of 
participants, and applicable rate, to be paid by the 
initiator. If Company determines that an error was 
made on Customer’s invoice, Company shall credit 
Customer’s account in the amount of the error. If 
Customer does not pay the amount in dispute, 
Company may exercise any remedies it may have 
under this Agreement for non-payment of Service 
charges. Company reserves the right to modify any 
and all elements of the Service charges at any time 
and each such modification shall be effective 
immediately upon the Company’s communication 
thereof to Customer, unless the Company’s 
communication indicates a later effective date with 
respect to such modification. Payments which are 
not received within thirty (30) days from the date of 
the invoice shall be subject to late payment charges as set forth in this Agreement. If the parties have 
agreed that payments are to be made in 
installments, or on credit, as indicated on the front of 
this Agreement, Customer shall be responsible for 
paying amounts due as agreed to in this Agreement. 
If Customer does not make all payments when they 
are due, such failure shall be a default under this 
Agreement and Company shall be entitled to 
exercise any remedies it may have under this 
Agreement or at law or in equity. If the sale of the 
Equipment is on a credit or installment basis and the 
Customer accepts delivery of the Equipment, the 
Customer may not return the Equipment or receive a 
refund of any amounts paid and agrees to continue 
making payments as required under this agreement 
until the Equipment sale price is paid in full.
11. NONPAYMENT/BREACH – A late payment 
charge of 1.5% (or the maximum interest rate 
permitted by law) per month may be applied to 
Customer’s account if monthly invoices are not paid 
by the due date. The late payment charge is applied 
to the total unpaid balance due and outstanding. 
The late payment charge is for costs related to the 
non-timely payment and shall not be deemed an 
interest payment. A charge of $25.00 will be made 
by Company for any check or negotiable instrument 
tendered by Customer and returned unpaid by a 
financial institution for any reason. Company may 
demand payment by money order, cashier’s check, 
or similarly secure form of payment, at Company’s  
						

							 101
discretion at any time or from time to time. If 
Company obtains the services of a collection or 
repossession agency or an attorney to assist 
Company in remedying Customer’s breach of this 
Agreement, including but not limited to the 
nonpayment for charges hereunder, Customer shall 
be liable for this expense. Customer understands 
that in the event of nonpayment of charges or any 
other breach of the terms and conditions of this 
Agreement, in addition to any other remedies 
Company may have, Company may temporarily or 
permanently terminate Service to Customer. If 
Service is terminated and not reconnected within 
thirty (30) days, all outstanding payments to be 
made in installments are accelerated and 
immediately due in full. If Company disconnects the 
Service, Customer shall be liable to satisfy and 
discharge all outstanding amounts due and pay a 
reconnect charge of $25.00 per unit, in addition to 
any advance payment of Service charges that may 
be requested by the Company at its discretion, 
before the Company will reactivate Service. 
Company reserves the right to modify the terms of 
Service as a precondition to reactivating Service. If 
the Equipment is purchased on an installment basis, 
or credit, the Company may take possession of the 
Equipment, at any time wherever the same may be 
without legal process and without being responsible 
for loss and damage.12. RISK OF LOSS; INSURANCE – Upon 
Customer’s acceptance of delivery of the 
Equipment, all risk of loss, damage, theft, or 
destruction to the Equipment shall be borne by the 
Customer. No such loss, damage, theft, or 
destruction of the Equipment, in whole or part, shall 
impair the obligations of Customer hereunder, 
including, without limitation, responsibility for the 
payment of Service Charges due hereunder.
13. PROPERTY DAMAGE INSURANCE – If 
Customer selects Direct Protect insurance 
protection, Company will remit the monthly charge 
for the insurance that appears on Customer’s bill to 
The Signal Telecommunications Insurance Services 
(“Signal”) on Customer’s behalf. Customer 
acknowledges that insurance protection is offered 
by the Signal, not Company, and that any requests 
for information or claims regarding the insurance 
shall be directed to Signal. Customer acknowledges 
having received a summary of coverage, including 
deductible information, which is also available by 
calling Signal at 1-888-352-9182.  Depending on the 
type of Equipment being purchased by Customer, 
Customer may not be eligible for Direct Protect 
Insurance protection. 
						

							102Nextel
® Terms and Conditions of Service
14. TAXES, FEES, SURCHARGES & 
ASSESSMENTS – Customer must pay all federal, 
state, and local taxes, fees, surcharges, and other 
assessments (collectively, “Charges”) that are 
imposed on transactions subject to this Agreement. 
Customer will be responsible for such charges 
regardless of whether the Charge is: (a) imposed 
upon the sale of telecommunications services, other 
services, equipment, and/or other products; (b) 
measured by gross receipts from sales made by 
Company to Customer; (c) imposed upon the 
Customer or upon the Company; (d) imposed as a 
per-line or per-unit Charge. Such Charges include, 
but are not limited to: excise taxes; sales and 
transaction taxes; gross receipts taxes, utility taxes; 
universal service assessments; telephone relay 
service (TRS) assessments; and other regulatory 
fees and assessments. Customer shall not be 
responsible for taxes imposed on Company’s net 
income. If Customer claims an exemption from any 
such Charge, Customer must provide Company with 
valid and properly-executed documentation of such 
exemption before such exemption shall become 
effective. Customer must provide Company with the 
Customer’s Primary Place of Use of Company’s 
Service, as defined by Customer’s residential street 
address or primary business address.15. COVERAGE AREA – Local Dispatch (Direct 
Connect), cellular calling, Nextel Online Services, 
and respective coverage areas for these Services 
are subject to change at any time at the sole 
discretion of Company.
16. LIMITATION AND CONDITION OF LIABILITY; 
INDEMNITY – Company does not assume and shall 
have no liability under the Agreement for (i) failure to 
deliver the Equipment within a specified time period; 
(ii) availability and delays in delivery of the 
Equipment, or (iii) damage caused to the Equipment 
due directly or indirectly to causes beyond the 
control of Company, including, but not limited to acts 
of God, acts of the public enemy, acts of the 
government, acts or failure to act of the Customer, 
its agents, employees or subcontractors, fires, 
floods, epidemics, quarantine restrictions, corrosive 
substances in the air or other hazardous 
environmental conditions, strikes, freight 
embargoes, inability to obtain materials or services, 
commotion, terrorism, war, unusually severe 
weather conditions or default of Company’s 
subcontractors whether or not due to any such 
causes; (iv) the use of Nextel Online Services, 
including but not limited to the accuracy or utility of 
any information acquired from the Internet through 
Nextel Online Services; or Internet Services, 
Content or Applications whether or not supported by 
Company; or (v) any action Company takes in its 
sole discretion to protect Company’s network,